Invoke a URL to fetch a record and populate a stateless form

Invoke a URL to fetch a record and populate a stateless form

When the admin clicks the button to invoke this action the form opens correctly and fetches the information.  When 2 non-admin users try this they receive a message to contact the sys admin.  When 1 non-admin tries this function it works correctly for them.  I can't figure out why the users with the same level of access would have an issue.  Any suggestions?