We are analyzing Creator to find out if it's possible to integrate a Creator application into our service workflow on Zoho Desk. We want to create a mobile FSM (Field Service Management) application which will be used by our field technicians and they will be filling out the service forms which will be linked to service tickets on Zoho Desk. The process will be started by the service manager from a ticket record on Zoho Desk and the planned service details will be transferred to the service form in the FSM application on Creator.

The integration special field on Creator does only include Recruit and CRM integrations. I've found out that you are supporting the integration of other Zoho applications via Deluge scripting when I looked up the Creator documentation.

The Desk data integration options on the documentation do only point out to a unidirectional data flow. You can only start a connection from Creator.  https://www.zoho.com/creator/newhelp/script/desk-tasks.html

My question is if there is any way to trigger the creation of a record on a Creator application from Desk. For example if we change the status of a service ticket to "Planning" on Desk, can we then put that ticket's ID and other related fields into the manager's job list on the "Service Plan" form in the FSM application?