Issue with Zoho Books /Zoho Inventory Support Team

Issue with Zoho Books /Zoho Inventory Support Team

Oh my goss! This ticket just got closed without a solution/response?! (attached screenshot) That is so pathetic. I thought I could keep impartially all tickets tracked in your help website. Do I need to track issues raised to zoho support team in a separate app? Also, is this email managers-escalations@zohobooks.com actually meant for a genuine escalation? – I find same people responding from both emails.


This is not first time with me. Has anyone else faced issues like this?


 

From:
Date: Monday, 30 December 2024 at 15:08
To: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re: [## 109792755 ##] WAC of item

 

Hello,

 

It seems like you missed my second query “As we buy and sell, the WAC keeps changing. Where is this tracked? Attached (in previous email) is also inventory valuation report that is missing a column for WAC. Or is it me missing something?” Please could you check this.

 

Thanks,

 

From: Zoho Inventory <support.india@zohoinventory.com>
Reply to: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Date: Monday, 30 December 2024 at 10:48
To:
Cc: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re:[## 109792755 ##] WAC of item

 

 

Answered by
Krishna

Hi there,

Greetings from Zoho Inventory!

Sorry for the delayed response, as per your queries.

1. We would like to let you know that the WAC of the Item cannot be viewed from the overview page of the item.

2. And to know the value you will be able to view the same from the Inventory valuation report. (i.e) If the item is set with the WAC valuation then the asset value that you see here is the inventory valuation report is based WAC. And if the item's valuation is set as FIFO, when the asset value that is shown in report is based on FIFO. And there is no separate column for the WAC or FIFO value)

(And you can click on the asset value to find the list of transactions) 


Thanks & Regards,  
Krishna Rikachand Napolean

How happy are you with our service?

Loved it. Thanks! T ...

Okay

It was bad. Sorry! ...

 

 

Follow us on :        

Blogs  ·  Forums  ·  Help

 

 

 

 

Dear Inventory Support Team,

 

Like we discussed in the chat, please advise:

1.        Where do I see what current WAC of an item is whose valuation method is set to WAC. Attached is overview page of an item – I do not find the current WAC field. Is it located somewhere else?

2.        As we buy and sell, the WAC keeps changing. Where is this tracked? Attached is also inventory valuation report that is missing a column for WAC. Or is it me missing something?

 

Thanks,

 

 

From: Zoho Inventory India <support.india@zohoinventory.com>
Reply to: Zoho Inventory India <support.india@zohoinventory.com>
Date: Friday, 20 December 2024 at 16:49
To:
Subject: Zoho Corporation - Chat with Su

 

 

Chat Transcript

 

 

#7179923

Website :  https://inventory.zoho.com/app/649589654#/reports/inventoryvaluationbyitem?filter_by=CustomDate&from_date=2024-07-01&item_id=811858000059014001&item_name=Test Goods_WAC valuation&rule={"columns":[{"index":1,"field":"item_name","value":"Test Goods_WAC valuation","comparator":"equal","group":"report"}],"criteria_string":"1"}&to_date=2024-12-20

Attended By : Napolean

20 Dec 2024, 4:05 PM

Chat Duration : 00:29:20

 

Chat Transcript

 

 

 

hello again

 

 

Shah

hello again

4:05:07 PM

Napolean

Hi there!

Hope you are doing good.

4:05:23 PM

Subha

for items whose Inventory Valuation Method is WAC, with every next purchase/sales the system calculates WAC. where do we track this WAC as in how they have increased/decreased with time

4:06:15 PM

Napolean

You can try using inventory valuation report or FIFO report.

4:11:23 PM

4:12:32 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.26.50.png - ( Size:115.75 KB )

this is inventory valuation report. i dont see WAC column...

4:12:32 PM

No, If the item is set for WAC then the valuation will be based on the WAC.

And if the item is set for FIFO then it would be based on FIFO.

4:14:09 PM

Subha

yes, i m aware of that. the report screenshot i sent you of is a WAC item

4:14:34 PM

4:16:37 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.29.59.png - ( Size:289.7 KB )

see the method. and also the overview page does not show what is current WAC... am i missing something?

4:16:37 PM

Napolean

In the overview page it would show the valuation method that you have chosen.

4:27:30 PM

Subha

r we connected?

4:28:29 PM

i mean where is WAC?

4:28:52 PM

the actual WAC value of an item. where do i check this?

4:29:33 PM

do you need time to dig my query? you can revert by email later

4:33:38 PM

 

Error! Filename not specified.

 

 

 

 

 


    • Recent Topics

    • MCP > Creator connection failing with Claude

      I'm trying to get claude to access any of my Zoho Creator apps and it keeps failing. I have enabled all tools for creator and ensured in claude settings that everything is authorised. Here is what claude says : Unfortunately, the error messages I'm receiving
    • Books P&L by Customer

      Lately, we have found that the Customer field filter for the Profit & Loss report in Zoho Books is no longer available. We have several projects with the same customer and look at the P&Ls by project AND by Customer (overall). Can you please add back in this field selection alongside the Project field to the P&L report filter? Thanks! -Gina
    • Sent mail sort by date disappeared

      Hello, We used to be able to sort the emails by date in the sent folder, but this feature has recently disappeared. Can we bring it back?
    • I cannot check out to Zoho People.

      When I tried to check out today, there's prompt that inhibits me to check out: To add entry in Attendance, log time for any of your jobs
    • Pricing Strategies: #2 Plan your Service Offerings using Plans

      Meet Harvey & Mia, hailing from the same Tech school, carrying the dream of setting up their own IT maintenance firm in their location. They drew up a clear business plan and put their business in motion on New Year's Eve. They had great reception right
    • Open a record to edit based on another form being edited

      Hi all, I am trying to edit a record based on another record being edited. It works out like this: When I create a Monthly_Update and then submit I open the Monthly_Levels form and pass the ID from the Monthly_Update to a field called mu. I want it to
    • Problem with signature on zoho survey

      Hello, I'm trying to export individual responses with signatures on zoho survey. But the signatures on some of my surveys are not exported as the original image, but as a generic image, same for all (screen joins). Is there a solution to have the signatures
    • Change in Zoho CRM API?

      Hello, I am using the Zoho API trough the PHP SDK v2.1 Since few days, I noticed that I have to change the way I pass the data to the API when I create, update, or upsert a record. Dates Before I was passing a PHP date object to "$record->addKeyValue(...)",
    • MTA - BAD IP reputation by outlook/hotmail

      Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)
    • QuickBooks Extension for Zoho CRM - Advanced Features -2025

      Hello Everyone, We’re happy to announce the latest version of our QuickBooks Extension for Zoho CRM, now officially live on the Zoho Marketplace! This release introduces one-click data sync, a user-friendly UI, enhanced performance, and a powerful set
    • Changing Department often causes the Firefox tab to freeze

      Title, it doesn't seem to happen with neither Opera nor Chrome. And even in Firefox, sometimes it just lets me change the department I'm in no problem, even to All Departments which is probably the most, like, resource heavy? But most of the time, the
    • Need to integrate Zoho Mail Mobile app with Zoho Meeting Mobile App for Android and Apple

      Hello Zoho Team, Please bring integration of Zoho Mail Mobile app with Zoho Meeting for Android and Apple Thanks
    • ¡Muchas gracias por participar a los Meetups de Usuarios de Zoho! Y Novedades del ecosistema Zoho

      ¡Hola Comunidad de Zoho en Español! 👋 Después de un breve lapso de tiempo, volvemos con una nueva edición de nuestro Community Digest, donde te contamos las novedades de los productos de Zoho en los últimos meses. Estas mejoras se centran en nuestros
    • Anyway to move mail from one account to another yet?

      Hello, Is there any way to move email from one mailbox account to another mailbox account in zoho yet? Thanks, Ryan.
    • Using a CRM Client Script Button to create a Books Invoice

      Hello, I need help handling error messages returned to my client script from a function. The scenario I have setup a client script button which is available from each Deal. This CS executes a crm function, which in turn creates an invoice based on the
    • Building Toppings #2 - Learn how to use Bigin's Developer Console to build toppings

      Hey Biginners, In our last post, we discussed what toppings are, why they're essential to extending Bigin's capabilities, and how the Bigin Developer Center serves as the starting point for building them. As a cloud platform, the Developer Center empowers
    • Proposal for Creating a Unique "Address" Entity in Zoho FSM

      The "Address" entity is one of the most critical components for a service-oriented company. While homeowners may change and servicing companies may vary, the address itself remains constant. This constancy is essential for subsequent services, as it provides
    • Links are incorrect when sent out

      I'm adding in hyperlinks into my eDM. When I send a test email, it's all correct. However, when I send out the eDM, all the hyperlinks jump up one space so none of the links are opening to the correct page. Why is this happening and how can I fix it?
    • Tip of the week #16 - Search and filter threads based on criteria

      Zoho TeamInbox lets you search and filter threads with any information that you have about the thread. You just have to input the criteria and Zoho TeamInbox will list all the threads that match the condition.   Firstly, there is a global search you can
    • Introducing recipient authentication via Stripe Identity in Zoho Sign

      Hi everyone! It's important to authenticate your recipient's identity before they access and sign important documents to ensure the highest level of compliance. Zoho Sign already helps businesses do this with various authentication methods: SMS OTP Email
    • Introducing Multi-Asset Support in Work Orders, Estimates, and Service Appointments

      We’re excited to announce a highly requested enhancement in Zoho FSM — you can now associate multiple assets with Work Orders, Estimates, and Service Appointments. This update brings more clarity, flexibility, and control to your field service operations,
    • CRM: hosting a single html file in Zoho and displaying it as a widget

      I have seen that CRM offers the option of uploading a web project to Zoho itself and displaying it as a widget in CRM. The instructions then talk about setting a development environment with Node and developing an application to upload to Zoho. But I
    • Keep Converted Leads

      How do I keep the converted leads in the Leads Module after conversion (converting it to account, contact, deal). I want to add it in a converted stage in the leads module in order to get a report or dashboard and see all converted leads from my pip
    • Customizing Global Search Settings for All Users

      Hi Our team use the brilliant global search functionality within CRM many many times daily. But, we struggle with the out-of-the box columns that CRM gives you. We are always telling users to customize this look to more suit our business, to show the
    • Introducing Formula Fields for performing dynamic calculations

      Greetings, With the Formula Field, you can generate numerical calculations using provided functions and available fields, enabling you to derive dynamic data. You can utilize mathematical formulas to populate results based on the provided inputs. This
    • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

      Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with
    • Tip of the Week #77– Stay informed of the activities happening in your organization

      Whenever a message is handled in Zoho TeamInbox, every action is recorded in the Activity Log. This ensures you always know what’s happening across your teams and inboxes. To access it, simply click the Audits icon on the left pane’s top bar after logging
    • Zoho Logs - Not seeing logs since 30 Nov

      Hi, we have a few functions running, I am testing some new ones and noticed that although I can see executions, I cannot see any logs, even when the first line on the functions is a log. I reviewed some existing functions, one of which is invoked on a
    • Workdrive MS Office integration

      Have installed subscribed version of Zoho WorkDrive VSTO runtime not found is the error when I try to install Zoho_WorkDrive_For_Office Unable to open work files in Excel and Word Urgent, since I have migrated all my OneDrive files to work drive already
    • How do I create an update to the Cost Price from landed costs?

      Hi fellow Zoho Inventory battlers, I am new to Zoho inventory and was completely baffled to find that the cost price of products does not update when a new purchase order is received. The cost price is just made up numbers I start with when the product
    • How to change Zoho Vault password

      I am searching where I can change the Vault Password after having changed the Zoho account password. I don't see this option anywhere in my account. It should be simple and accessible! Please help. Thanks!
    • Zoho Workdrive - Communication / Chat Bar

      Hi Team, Please consider adding an option to allow admins to turn on or off the Zoho Communication Bar. Example of what I mean by Communication Bar: It's such a pain sometimes when I'm in WorkDrive and I want to share a link to a file with a colleague
    • Prefered Bin Missing in android APP

      Andoroid app dosent show preferred bin in the picklist. The workaround support reccomend is to use the computre to create the picklist. it shuld be information to be shown aas basic for the pciker.
    • When Marking a Multiple Choice Answer Exclusive - Not Following My Survey Disqualification Logic

      Using a multiple choice (many answers) question and I created survey disqualification logic that was working as intended. My question: Disqualification page logic is: If (QUESTION) is "any one of the following" then (OPTIONS) - a custom message populates
    • Where to Add Machines as Products to Map with Assets in Zoho FSM?

      implementing Zoho FSM for a clinical equipment supply company. The business sells and installs clinical machines in hospitals and clinics, and they also handle service requests, scheduled maintenance, calibration visits, and general machine upkeep. In
    • Show Zoom Link in Recipient's Calendar

      We set up meetings within a record, selecting the "Make this an online meeting".  We use Zoom. Most of the recipients go to their calendar (usually Gmail or Outlook, corporate) to join the Zoom meeting, but there is no Zoom link in the calendar. Can this
    • Passing the CRM

      Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
    • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

      Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything
    • Zoho Bigin - should be able to link a "contact" to multiple "companies"

      Hello Support, I called into telephone support and was told that a contact can only be linked to one company. We have situations were director are contacts of and directors of multiple companies so that seems a basic weakness in Bigin. When go to add
    • Does Thrive work with Zoho Billing (Subscriptions)?

      I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you
    • Next Page