JS SDK 8.0 – TypeError: Cannot read properties of undefined (reading 'getCacheStore') with sample code

JS SDK 8.0 – TypeError: Cannot read properties of undefined (reading 'getCacheStore') with sample code

Hello Zoho Support Team,

I’m integrating the Zoho CRM JavaScript SDK v8.0 and I’m getting the error below when running your official sample. I tested directly from:
https://github.com/zoho/zohocrm-javascript-sdk-8.0/blob/main/samples/create_records_sample/create_records.js

Console error:

Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'getCacheStore')
    at getFieldsInfo (zohocrmsdk-8-0.js:1)
    at async getFieldsInfo (zohocrmsdk-8-0.js:1)
    at getFields (zohocrmsdk-8-0.js:1)
    at createRecords (zohocrmsdk-8-0.js:1)
    at createRecords (zoho.js:322)
    at s.onload (zoho.js:28)
    at injectZoho (zoho.js:13)
    at eval (zoho.js:265)
    at eval (vue-router.mjs:3470)
    at runWithContext (runtime-core.esm-bundler.js:339)

Expected behavior:
Following the sample flow (auth → fetch fields → create record) should successfully create a record.

Actual behavior:
When I trigger the sample call, a TypeError is thrown inside the SDK indicating getCacheStore is undefined, and the flow stops.

Sample used:
create_records_sample/create_records.js (used as-is with minimal wiring into my app)

Additional notes/observations:

  • The stack trace shows Vue 3 (vue-router) frames; the project runs inside a Vue 3 SPA.

  • The error occurs along the getFieldsInfo → getFields → createRecords chain, as if the SDK’s internal cache/store hasn’t been initialized before access.

  • I followed the sample’s ZOHO.CRM init/auth steps. If an explicit cache/store configuration is required in v8, could you please clarify the correct setup?

I’d appreciate guidance on how to resolve this. I can provide more details if needed (see environment below).

Environment:

  • SDK: zohocrm-javascript-sdk 8.0

  • Framework: Vue 3

  • Browser: Chrome (latest)

  • Runtime: Browser (SPA)

Thanks!

—
Omer Yuce

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