Kaizen #70 - Client Script Support for Wizards

Kaizen #70 - Client Script Support for Wizards

Hello everyone! 
Welcome back to another interesting Kaizen post. In this post, we can discuss the recently added Client Script Support for Wizards.

What is a Wizard?
A Wizard in Zoho CRM helps you divide a long form into a series of screens. You can also have dynamic changes to your forms based on the input in Wizard using Conditional Rules in Wizard. This type of step-wise approach reduces the chances of erroneous data entry, as the partially completed form can be saved as a draft and submitted later. 

What is Client Script?
Client Script gives you a seamless platform for achieving and extending your business cases in Zoho CRM by allowing Java Script code execution in your browser. To know more about the feautres of Client Script, click here.

Need for Client Script in Wizards
Client Script support for Wizard enables you to customize and extend your business cases with respect to Wizards, beyond Conditional Rules. 
For example,
  • Auto-populate field data while creating or editing a record using Wizard.
  • Apply advanced formula computation to the fields in a Wizard.
  • Achieve field validation, auto-correction, and data enrichment in Wizard.
  • Display custom error messages for a specific set of users or fields in a Wizard.
Events for Wizards in Client Script
      You can trigger a Client Script using the Events available for create/edit pages of Wizard.
  • whenever a wizard loads - onLoad Wizard Event
  • when you click on the save button in  a Wizard - onBeforeSave Wizard Event
  • when you navigate from one screen to another - onTransition Wizard Event
  • before navigating from one screen to another screen - onBeforeTransition Wizard Event
  • when you update any of the fields - onChange Wizard Event
  • when you update a specific field - onChange Field Event.


ZDK Client Function

Description
setVisibility()


Show or Hide a button or text component of a Wizard

setContent(value)

Set text content for the text element.

getElementByID(element_id)

Get the UIElement object.
transitionTo(api_name)

Makes the transition to the specified screen
getComponent(record-create-wizard) 
 To fetch the component details like screen information of a Wizard. record-create-wizard - is the default value of the Wizard component name.

Note
Apart from these functions, you can use all the other ZDK functions which are not tagged as canvas.

Use Case
Med-X is a Health Care Company that uses Zoho CRM.  For order creation, let us consider that there is an existing Wizard with three screens. The first screen has the product details, the second screen consists of fields related to payment using credit/debit card and the third screen consists of the address fields. The company wants to achieve the following validations and requirements using Client Script in both create and edit pages of the Wizard in Orders module.

1. The minimum quantity for the Category - Masks is 1000. If the user enters a lesser value, display the error message " Minimum quantity should be 1000". The minimum quantity for the Category Surgical Instruments is 100. If the user enters a lesser value, display the error message " Minimum quantity should be 100".

2. If the field Is shipping address same as billing address? is true , then copy and populate the Shipping Address value in the field Billing Address.

3. If the payment method in screen 1 is selected as Credit/Debit card in screen 3, then the Wizard should transit to screen 2.

4. If the country selected in the field Select the Country is India then display the below text, 
Your order will be shipped using the FedEx courier service. Track your order using  the link https://www.fedex.com/en-us/home.html.
If the country selected is the US, then display the below message,
Your order will be shipped using the Blue Dart courier service. Track your order using this link https://www.bluedart.com/tracking.  

Solution using Client Script
The requirements are for create and edit pages of the Orders Wizard. So create two scripts as follows.
  1. Client Script for Create Page (Wizard)
  2. Client Script for Edit Page (Wizard)

1. Client script for Create Page (Wizard)
  • Go to Setup > Developer Space > Client Script. Click +New Script.
  • Specify the details to create a script and click Next.

  • The Client Script should run as and when the fields are updated with values. So create a Client Script with Wizard Event Type and onChange Event.
  • Enter the following script and click Save.
      
switch (field_name) {
case 'Quantity':
        var qty = ZDK.Page.getField("Quantity");
        if ((ZDK.Page.getField("Choose_the_category").getValue() == "Surgical Instruments") && (qty.getValue() < 100)) {
                qty.showError("Minimum order quanity should be 100 pieces");
            }
            else if ((ZDK.Page.getField("Choose_the_category").getValue() == "Masks") && (qty.getValue() < 1000)){
                qty.showError("Minimum order quanity should be 1000 pieces");
            }
        break;
 case 'Is_the_shipping_address_same_as_thbilling_address':
        var billAdd = ZDK.Page.getField("Billing_Address");
        var shipAdd = ZDK.Page.getField("Shipping_Address");
        shipAdd.setValue(billAdd.getValue());
        break;
    case 'Payment_Method':
        var payment = ZDK.Page.getField("Payment_Method");
        if (payment.getValue() != "COD") {
            log(ZDK.Page.getComponent('record-create-wizard'));
            ZDK.Page.getComponent("record-create-wizard").transitionTo("Screen_2");
            break;
        }
case 'Select_the_Country':
        var Text1 = ZDK.UI.getElementByID('Text_1');
        if (ZDK.Page.getField("Select_the_Country").getValue() == 'India') {
            Text1.setContent("Your order will be shipped using Blue Dart courier service. Track your orders using this link.");
        }
        else if (ZDK.Page.getField("Select_the_Country").getValue() == 'US') {
            Text1.setContent("Your order will be shipped using FedEx courier service. Track your orders using this link");
        }
break;
}


  • Here, the field name is the event argument that will hold the value of the field that is being changed by the user in the Wizard. With the help of this argument (field_name), you can check which field is being updated by the user using switch...case or if.. else statement. To display the error message, you can use showError(error), to change the content in the text component use setContent(), to jump to a different screen use ZDK.Page.getComponent("record-create-wizard").transitionTo("Screen_X");  and to copy the content to another field use setValue(). Here, the name record-create-wizard is constant for create and edit Wizard pages.
  • Here is how the Client Script works in a Wizard,




2. Client Script for Edit Page (Wizard)
      To achieve the solution for the edit page of Orders Wizard, you need to create another Client Script and select the Page as Edit Page (Wizard) as shown below.


  • Use the same code and click Save.

Note
Using transitionTo(api_name), you can transit only to previous screens in Create Page (Wizard).

We hope you found this post useful. We will meet you next week with another interesting topic! Get in touch with us at support@zohocrm.com if you have any questions, or let us know in the comments.


Cheers!


    • Sticky Posts

    • Kaizen #198: Using Client Script for Custom Validation in Blueprint

      Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
    • Kaizen #226: Using ZRC in Client Script

      Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
    • Kaizen #222 - Client Script Support for Notes Related List

      Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
    • Kaizen #217 - Actions APIs : Tasks

      Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
    • Kaizen #216 - Actions APIs : Email Notifications

      Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
    • Recent Topics

    • Logged out

      Hi, just been working on a sheet when a pop up box appeared telling me I'm going to be logged out in x number of seconds and if I reload I may lose any edits, or words to that effect. It did indeed log me out and I did indeed lose my last edits. Any idea
    • 554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]

      Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. I
    • You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token.

      I can no longer connect to my bank account to download transactions into Zoho Books. I egt the error message: "You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token. To connect more accounts, write to us
    • First Name in Mail

      While sending a mail/message to the user, I want only the first name to be displayed—for example: “Hi John” instead of the full name using "Hi ${Name_Field}"
    • Can you import projects into Zoho Projects yet?

      I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects
    • Connectivity issues with Google Calendar and third-party integrations

      Description: We are currently experiencing a critical failure with Zoho CRM third-party connections. This issue is heavily affecting our primary workflow. Symptoms: Sync Failure: Existing Zoho CRM to Google Calendar connections have been failing for approximately
    • Add Reauthentication Option for Zoho Bug Tracker Integration in Zoho Desk

      Hello Zoho Desk Team, We hope you're doing well. We would like to request an enhancement to the Zoho Bug Tracker integration within Zoho Desk. Current Limitation: At the moment, there is no option to reauthenticate the Zoho Bug Tracker integration in
    • Newby Questions

      Q1. The top bar of Zoho Books has a "Search in Banking (/) " field. What is the proper use of this text box? - Searching for Amazon for example has no results but there are transactions. - Is the search case sensitive? - Are regular expressions allowed?
    • Transaction Rule Matching

      Q1. Is there a method to have the Transaction Rules applied across multiple Bank Accounts? Q2. To match "contains" text in Transaction Rules, is a wildcard or regular expression required? Is it case sensitive? Would searching for "issue" in the following
    • Newby Questions - Vendors, Customers, and Income vs. Other Income Clarifications

      Q1. For Deposits, there does not seem to be an option for "Income". "Other Income" is an option however. What is the process to add the option to assign a deposit to type "Income"? Q2. In many cases Vendors and Customer are the same. Vendors may purchase
    • Introducing parent-child ticketing in Zoho Desk [Early access]

      Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
    • Three Zoho Billing Limitations Blocking Standard Subscription Operations

      After working through Zoho Billing support for over a year on these three issues without resolution, we wanted to flag them to the broader community. We are curious whether other businesses are running into the same walls. 1. Cannot Prepone (Move Earlier)
    • Automation #3 - Auto-sync email attachments to tickets

      This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Most of our customers use email
    • Can't add a sender adress from zoho campaigns

      hi, I need to change the sender address for a campaign.  When i try to add it i get a message to say 'duplicated email address found while adding your sender address'.  This is the first campaign i'm sending so I don't understand why this message is displayed? Thanks Jane 
    • Using a custom single line External ID form as merge fields in templates

      Hey everyone, We're looking to integrate a few external systems better with our Zoho CRM, and we had hoped to use external fields for this purpose. In this case, it would mean being able to use our own inoice system's invoice numbers are a direct id compatible
    • Introducing Workqueue: your all-in-one view to manage daily work

      Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales
    • Zoho CRM - Feature Request - Analytics Components Group By Week Alternative Formats

      On the Zoho CRM Analytics Components, please consider adding an option to allow group by week format to be changed to other formats such as Week Commencing or Week Ending dates, rather than the current Week Number. This would provide improved usability
    • Dashboard target enhancements

      Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However
    • Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

      Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations
    • Can I write a check in Zoho Books with no associated bill?

      This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 
    • ISO 3166-2 Compliant Country and Regions

      Zoho should consider implementing ISO 3166-2 standards for countries and regions in address dropdowns. It adds a lot of noise in the data when items added programmatically conform to ISO 3166-2 (e.g., TX for Texas, CA for Canada, etc.), but the few items
    • US State abbreviations in Address fields

      In regards to all Address fields within Zoho, Is there a way to change the State field to be the 2 letter abbreviation vs the full spelled out US State name? Example: "Washington" should be WA. I am able to type in the abbreviated state, but it's not
    • Zoho Booking - TIN vs ATIN & ITIN

      Zoho Booking Vendors allows for TAX ID values of SSN, EIN, ATIN an ITIN. There is no option for TIN. What is the method to properly add TIN to the list of taxable values for companies? For reference: Social Security Numbers (SSN) Individual Taxpayer Identification
    • How to see Statement Details Shown in Unclassified Transactions in All Transactions?

      All, The list of Unclassified Transactions show the Statement Details and Descriptions. What is the method to see that column in the All Transactions list? -Thanks!
    • Zoho Books | Product updates | October 2025

      Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, Apple
    • Bill sent for Payment Approval

      Zoho Books currently supports three levels of transaction approval for bills: Draft, Submit, and Approved. We are looking to add a layer of approval like a bill marked for payment before initiating payment requests through HSBC Bank. Can you please guide
    • Ask the Experts - Live Q&A webinar

      Hello Community, We’re excited to host our very first Ask the Experts session! Join us on 7 April 2026 from 11 a.m. to 12 p.m. (IST) for this live webinar Q&A session, where you will have an opportunity to connect directly with our product experts, gain
    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24
    • Kaizen #235 - Automating record restoration using Recycle Bin APIs in Zoho CRM

      Welcome to another Kaizen week. Here's a question that came up in our developer forum: "I'm working on a piece of software to automate conversion of Leads into Deals based on order status from my company's website. There are some cases where a previously
    • Open PDFs using Zoho PDF Editor

      Hello users, In this article, we will be exploring the open PDF capability in Zoho PDF Editor to collaboratively edit PDFs, insert text and images, add fillable and e-signature fields, and more. You can upload PDFs upto 50 MB or 150 pages. Password-protected
    • One Contact with Multiple Accounts with Portal enabled

      I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and
    • Bank Feeds Breaking Constantly

      Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and
    • Print Sales Orders, Purchase Orders or Invoices from API

      Hello, Is it possible to use the print option that is available in Sales Orders Purchase Orders and Invoices with the API?. I don't see any information in the docs about this. Thanks
    • Timed addition to segments

      Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment
    • Zoho Developer AI Agent = Claude AI + MCP Server + Zoho Ecosystem

      Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at Officehub Tech: ✅Claude + MCP Server + Zoho Creator Zoho Developer AI Agent – an AI-powered Zoho automation platform This solution connects Zoho applications with an
    • Dynamic Questions in Zoho Forms

      Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?
    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
    • Google Fonts Integration in Pagesense Popup Editor

      Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts
    • CRM

      How do I build an email funnel of 10 emails with decision tree ie; if yes use this email if no use this email. Also I cannot figure out how to add more groups or see my whole groups. I've set up different groups like attorneys is one group of companies/people
    • WebDAV support

      I need WebDAV support so that I can upload/download (and modify) documents from my local file system. Is anything planned in his direction?
    • Next Page