Language barrier and impossible support process from Zoho One support

Language barrier and impossible support process from Zoho One support

Support for any Zoho One product is proving to be impossible... Long tickets and chats that drone on for simple inquiries, often several requests by Zoho support to re-phrase or clarify perfect, concise questions. After you do so, which takes at least half an hour in chat or days by email, you are often met with a response littered with grammar errors or ineffective, proving they don't fully understand your question...

How is this okay? 

There's other threads in this Community going on about this and official replies by the Zoho team that "they will fix it". I even asked to pay more for support that has a good grasp on the English language, but it doesn't exist. I'm not asking for much, I'm just asking to connect to a support agent that understands English....Shouldn't have to escalate service tickets to get somebody to understand my root question.

Just look at this response to me asking support to transfer me to someone who has better english . They even edited it to be more grammatically correct and its STILL wrong!



Then this was the resulting grammar of the agent it got escalated to.... just wild. I suspect nothing in my upcoming service requests will be any different. Hoping to be able to move away from the Zoho suite ASAP


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