LinkedIn Sales Navigator extension not showing info in CRM (Lead/ contact file)

Hi all,

I got the LinkedIn Sales Navigator extension installed and activated in CRM (still version 1) and my sales reps who hold an Advanced Sales nav license can't see anything in the lead file section. Apparently we have to update a "app package", but the help link takes to a Salesforce support LinkedIn article. 

I checked with Zoho support who ensured me there's no issue from their side. LinkedIn reps say after sending them a HAR file they say they see communication between LinkedIn sales nav and Zoho CRM extension.

Has anyone experienced a similar issue?  

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