Manage customer access across multi-brand help centers

Manage customer access across multi-brand help centers

Hello everyone!

Managing customer's access across multiple brands has been streamlined with the ability to invite, reinvite, approve, reject, and deactivate contacts individually for each help center brand . This enhancement gives administrators precise control over who can access help centers, based on the configured user base type.

In the Contact Detail page, the multi branded Help Center tab will list down and the admin can select the help center to which they want to give access. The contact will receive invitation to join the specific help centers only.


The invitation behavior adapts to the user base configuration:

  1. Common User Base: Sending an invitation to any one help center automatically grants the contact access to all linked help centers. Users can access all the help center using a single login credentials.



  2. Unique User Base: Invitations are limited to the selected help center only. Contacts receive separate credentials for each help center, enabling strict access control.


This enhancement  benefits organizations managing multiple brands with different audiences, while maintaining a consistent and secure customer experience across the multi-brand help center ecosystem.

Kindly refer to the help doc: Inviting Customers to the Help Center for more information.  This feature is now available for all users across DC.

PM: @Ashok G 

Regards,
Velantina V
User Ed | Zoho Desk