Good morning. We will classify all tickets based on the product. Users sometimes send different requests on the same ticket, so we are facing some challenges. 

Is there a way to add more than one product to the ticket, or is there a way to tie the product module to the time entry? 

Also, when multiple techs work on a ticket and add their respective time, the ticket owner is added to the report with zero time. Is there a way to only show the techs that add time? 

Or are we not using Desk properly?

Thanks

Rudy