It would be great to have Agent and Team notifications able to be managed/set at those levels. Having it at the Department level makes it hard.

 

Example:  I have a finance team under my Operations Dept. Since Finance only gets tickets once in a while, they want to be able to receive an email notification that a ticket has been assigned to them. The only way I can do that right now would be to set it at the Department level and then multiple agents under that dept get notified every time a ticket gets assigned.