Office 365 and CRM mail integration: permission required

Office 365 and CRM mail integration: permission required

Has anyone run into this weird problem?

My email server is Office 365. When I try to configure Zoho CRM to use this server, a Microsoft popup window opens requesting user and password. After entering that, I get a message in the Microsoft window saying that the admin must grant permissions to access organization resources.

I have no idea what permissions are those (the Office 365 admin is immensely complex), and the weird thing is that my other users have connected CRM to the same 365 Exchange server with no problem. However, I don't find any difference in configuration.

Zoho say it's not on their side and they don't know.

Microsoft takes ages to respond and it's incredibly confusing.

Has anyone seen and solved this problem before? I'm going crazy here.

Thanks.
    • Sticky Posts

    • Free Webinar - Digital signatures for digital contract management with Zoho CRM

      Hi, Did you know you can seamlessly send and collect signatures on important business documents like business proposals, vendor agreements, sales contracts, invoices, and other inventory documents with Zoho Sign’s extension for Zoho CRM? Join our upcoming
    • New User Interface for your Email integration in Zoho CRM

      Hello folks,  As most of you may already know, Zoho Mail recently got a new user interface that's a lot better and easier to use. As a result, this change will affect your email integration with your Zoho CRM account**.  If you have your email integration in Zoho CRM set up through POP, your Emails UI in CRM will be moved to the new Zoho Mail UI. We hope that you like the new and improved Emails interface inside Zoho CRM. Feel free to share your feedback by commenting below.  **Please note that,
    • Fetching leads from Zoho CRM into Zoho Creator, automatically

      I'd like to pull new leads from the CRM system, into Creator, on a daily basis. Is this possible?   Yes, it is possible. Zoho Creator and Zoho CRM are integrated with each other, enabling you to synchronize data between them. This is done by fetching records from CRM into a Zoho Creator form. In order to achieve this, you'll have to configure a workflow alert in Zoho CRM.  For instance, you can maintain the lead details in CRM on a separate form in Zoho Creator by fetching the details automatically