Print Preview and Print Final

Print Preview and Print Final

Has Zoho changed something with their print capabilities? As of last Wednesday, I am not getting the same Print Preview as before and it is ultimately not producing the same final print of a customers lead information.  On a side note, we keep receiving a "Low ink/Low toner" notification since about the same time but our printer is fine on toner and ink.  Could this be any contributing factor? Please advise and thank you in advance.