This CRM is pretty awesome but i'm not gonna lie, we are looking for alternatives. We spent lots of hours, Months, entire year setting this up to our standards and the Zoho CRM is missing something very important. 

Like our company we manage 3 sales people. We want to be able to run a report and see how many appointments each sales person ran, How many did they sell compared to other sales people, how many deals they closed or working on closing and how many deals are lost. Also would be nice to see what type of leads they where, example: Hvac, Solar, Roofing or Concrete leads. The report should be able to tell us and be customized the way we want it because every business is different. Me particular, I need to know if the appointment the sales person went to included a 1 or 2 home owners, what products they where, if it was sold or not... Please fix this and add this feature and i am willing to pay extra for it.