Public forms not loading/working

Public forms not loading/working

Hi,

We are getting this error message when accessing our forms that are set to public.
Some accounts are able to view it while some are getting the error below.
We are also getting the same problem w/ public pages w/ embeded public forms. 
We already emailed support@zohocreator.com regarding the issue and we haven't received reply for the past 2 weeks.

Here's the email reference no.: 18938532