Question - why no way to input a 'tool description' and 'tree of 'tools'

Question - why no way to input a 'tool description' and 'tree of 'tools'

Every business is different, with different business processes. To be truly useful Zoho MCP needs to have user editable tool descriptions (or ruleset) and a 'tool tree' so that the LLM is context aware when being used.

For example, the tool description add a note to Zoho CRM could be "When the user requests 'create note' or similar: 1. if the contact name and related ID is known then confirm the contact name that the note will be created with them, and request confirmation of the note content (if not already known from earlier in the chat) prior to calling the [post note tool] 2. If the contact name is not known or uncertain, request the confirmation of the name that the note should be posted to and i)use the [get contact name list] tool to get a list of contact names ii) Fuzzy match the closest contact name, if uncertain, then provide options to the user and request a final confirmation. Once the correct name has been identified by the user then call the [post note tool] with the relevant content. 

I note that Zoho Creator actually already has a pretty good explanation of mapping of fields returned as the field descriptions can be used for this purpose. Hopefully Zoho are including detailed descriptions for inhouse app information being returned to the model. Zoho should also build out descriptions for each input/output for inhouse apps that can be tweaked by users for maximum speed of implementation.
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