How to restart the timer for the 'First Response' field associated with an SLA.

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  Hello Zoho Desk Team, Greetings, and hope you’re doing well. We would like to submit a feature request aimed at improving agent awareness and efficiency when handling tickets in Zoho Desk. Use case When an agent opens a ticket (new or existing), it is

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  Hello Zoho People Product Team, Greetings and hope you are doing well. This feature request is related to Zoho People - please don't move it to zoho one! We would like to submit a feature request regarding the shift assignment and management view in Zoho

• Bring Zoho Shifts Capabilities into Zoho People Shift Module

  Hello Zoho People Product Team, After a deep review of the Zoho People Shift module and a direct comparison with Zoho Shifts, we would like to raise a feature request and serious concern regarding the current state of shift management in Zoho People.

• Add the ability to Hide Pages in Page Rules

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• Ticket resolution field - can you add links, video, and images?

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• Ticket Resolution - Add rich formatting, screenshots and attachments

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• Remove the “One Migration Per User” Limitation in Zoho WorkDrive

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• Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026

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  Hi Finance Suite Team, Many businesses buy and sell products from the same companies or individuals. For example, a car sales business may buy a car from a member of the public, and that member of the public may also buy a new car from us. This makes

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• Text snippet

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• Analytics <-> Invoice Connection DELETED by Zoho

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• I'm getting this error when I try to link an email to a deal inside the Zohomail Zoho CRM extension.

  When I click "Yes, associate," the system displays an "Oops!! Something went wrong" error message. I have attached a screenshot of the issue for reference.

• CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

  Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

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• Issues with Actions By Zoho Flow

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• Special characters (like â, â, æ) breaking when input in a field (encoding issue)

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• Marketing Automation

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• What's New in Zoho Analytics - January 2026

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• Translation from Chinese (Simplified) to Chinese (Traditional) is not working. It randomly translated. Google Translate accurately but zoho translate is not working at all

  Hi friends, The newly added language for translation. https://www.zoho.com/deluge/help/ai-tasks/translate.html "zh" - Chinese "zh-CN" - Chinese (Simplified) "zh-TW" - Chinese (Traditional) my original text: 郑这钻 (and it is zh-CN) translated traditional

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• CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

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• Mail Merge is not working properly as far as the AUTOMATE section is concerned

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