🚫 Current Limitation:

As of now (September 2025), Zoho FSM lacks a global search functionality, which makes it difficult to quickly:

• Find specific Work Orders by number or keyword

• Search for customer records or contact info

• Locate assets, jobs, or service appointments

• Filter historical jobs across modules easily

✅ Why Search Is Critical in FSM:

1. Operational Efficiency:
   Searching instead of manually browsing saves time, especially for field managers or dispatchers.

2. Customer Support:
   When a customer calls, agents need to quickly find their record or job history.

3. Error Reduction:
   Searching reduces the chances of assigning the wrong job or technician due to misidentified records.

4. Scalability:
   As businesses grow, so do their records. A search bar becomes vital for handling larger datasets.