I am trying to make this application work for this need. Below is the scenario I need to perform.
I have the first three figured out - done
1) Vendor has a service failure
2) Employee records the service failure using a form
3) The information is sent to the vendor in an email "Service Failure Notification"
Here is where I need guidance
4) The vendor needs to open the form (edit available fields) and enter their reason for failure, their name, the date, and their corrective action
5) Vendor submits their information
6) Employee accepts the solution or rejects the solution. If accepted the record is closed, if rejected we will call the vendor and sort it out, update the solution, then set status to "closed" manually
I just don't know how to perform 4 and 5 above. Any help?