software support for CRM

software support for CRM

Last week I added 3 new email templates to my final follow up. When I'm in a lead's account and try to send the emails, they are nowhere to be found. I can still see them okay in the templates file - just not showing up to be able to actually SEND them...? 

I have the basic account (individual) for $15/month. I couldn't find my original features comparison email - is there a limit on how many email templates I can have for follow up? (And, if so, why would the system allow me go to all the trouble of installing them?) Thanks.....