Successfully Changed Customer's Ticket Status on Help Center Portal
in the Zoho Desk Help Center Customization I entered the following CSS Code to change the color of each ticket so the customer can easily determine the status of the ticket:
/* Change Made - Already Working */
.Badge__badge.change_made {
background-color: green !important;
color: white !important;
}
/* Need Service Call - Adjust if the class is different */
.Badge__badge.need_service_call {
background-color: red !important;
color: white !important;
}
/* Submitted - In Progress - Corrected Class Name */
.Badge__badge.submitted___in_progress {
background-color: yellow !important;
color: black !important;
}
hope this helps anyone it sure helped me!