Tip #38- Track Organizational Changes: A Guide to Using Action Log Viewer- 'Insider Insights'

Hello Zoho Assist Community!

Ever needed to trace who did what and when within your remote support operations?
Let’s say your support team is growing, and you want to monitor key activities like settings updates, user invites, module changes, or permission updates. Whether you're responding to an audit request, troubleshooting unusual behavior, or simply trying to keep your team accountable, the Action Log Viewer can be your go-to feature.

This week, we're exploring how you can use it to bring transparency and structure to your support environment.

Instead of manually investigating each system or asking around, you can simply turn to the Action Log Viewer and filter the logs by technician.

To enable the Action Log Viewer, go to Settings and select Action Log Viewer under Security & Compliance. Apply the necessary filters and click SUBMIT. You can also download the generated logs for future reference by clicking Export as CSV.

Why use Action Log Viewer  ?

A centralized log of all actions makes it easier to respond to compliance audits or internal reviews. Admins do not need to compile records manually; they can easily generate detailed reports.

Every action performed by technicians is recorded and traceable, helping teams stay transparent and accountable. Whether it's a settings change, feature modification or deleting users, you can pinpoint who did what, and when.

When issues arise, time is of the essence. The Action Log Viewer enables you to identify exactly when and where a scenario or change occurred; this reduces the resolution time for critical scenarios.

No need to sift through unnecessary data. You can filter logs by module, technician, severity level, and a certain time range using customizable filters. Once filtered, logs can be exported in CSV format for archiving or sharing.

The Action Log Viewer helps you bring clarity and control to your remote support environment. Try it out and let us know how it’s helping your team improve session management! If you need help setting up or have any questions, feel free to reach out to us at support@zohoassist.com  — we’re here to help.

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