Tip of the Week #59– Enhance team collaboration with multichannel shared inboxes!

Struggling with scattered customer conversations and missed follow-ups across your team? When messages are everywhere, it's easy for them to fall through the cracks—leading to delays, duplicate replies, and miscommunication among team members.

Zoho TeamInbox is here to bring your team onto the same page. Your teams can manage conversations from various channels into a single, shared inbox. Team members can see the same thread, can comment internally, assign owners, and collaborate in real time—all without leaving their inboxes.
With Zoho TeamInbox you have:

Multichannel shared inboxes

Connect all your communication channels with Zoho TeamInbox and never juggle between inboxes. 

Unified and transparent teams

With an inbox that's visible and accessible to the whole team, you can say goodbye to forwarded emails and long confusing threads.

Smart collaboration

Comment over threads with your team without having to switch apps and lose context. Create internal discussions to discuss and manage internal tasks, keeping them separated from external communication.  

Personal and team emails under one roof 

Connect your personal inbox with Zoho TeamInbox to keep all your group and personal emails together.

Shared response templates for quicker replies 

Create and save response templates for common questions that your entire team can use for replies. This saves time and energy while ensuring consistency in all emails sent from your team. 

Automation rules 

Efficiently manage your team's workflow by setting up automation rules. With Zoho TeamInbox, you can easily categorize threads, assign owners, notify teammates, send automated responses, and more without any manual effort.

Team performance analytics

Determine how well your teams are performing with insightful analytics reports and metrics. 

We’d love your input! Tell us which tips you'd like to see next in the comments below. If you've not tried Zoho TeamInbox yet, sign up now to start your free trial.

• Topic Participants

• Neha Kumari

  

• Mark Woodruff

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