Unable to Download CRM Contact Data: WorkDrive Integration Issues

Unable to Download CRM Contact Data: WorkDrive Integration Issues

## Problem Description
We need to let users download contact information from CRM as CSV files to their local computers. Since we couldn't implement a direct download option, we're trying to use WorkDrive as a workaround - but we're encountering issues with the WorkDrive integration.

## Current Working Solution (Not Ideal)
We currently save the data as a note in CRM:

```javascript
string button.CRMtoJobBuilder1(String contact_id)
{
    response = "";
    contact_details = zoho.crm.getRecordById("Contacts",contact_id.toNumber());
    if(contact_details != null)
    {
        // Format CSV data
        note_content = "zcrm_" + contact_id + "," + contact_details.get("Last_Name") + "," + 
            contact_details.get("Full_Name") + "," + contact_details.get("Mailing_City") + "," + 
            contact_details.get("Mailing_State") + "," + contact_details.get("Mailing_Street") + "," + 
            contact_details.get("Mailing_Zip");
        
        // Create note
        noteMap = Map();
        noteMap.put("Note_Title","CSV");
        noteMap.put("Note_Content",note_content);
        noteMap.put("Parent_Id",contact_id);
        noteMap.put("$se_module","Contacts");
        note_response = zoho.crm.createRecord("Notes",noteMap);
        
        if(note_response.get("id") != null)
        {
            response = "Success";
        }
        else
        {
            response = "Error: " + note_response.toString();
        }
    }
    else
    {
        response = "Contact not found";
    }
    return response;
}
```

## What We've Tried

### 1. WorkDrive Setup
- Created WorkDrive connection in Developer Space > Functions > Connections
- Selected required scopes:
  - WorkDrive.files.READ
  - WorkDrive.files.UPDATE
  - WorkDrive.libraries.CREATE
- Connection shows active (green status)
- Have valid WorkDrive folder ID

### 2. Upload Attempts
The `uploadFile` method requires specific parameters:
```
uploadFile(FILE file, TEXT parent_id, TEXT fileName, TRUE/FALSE override-name-exist, TEXT connection)
```

We've tried multiple approaches:

1. Direct parameter passing:
```javascript
file_response = zoho.workdrive.uploadFile(fileContent, fileName, parentId);
// Error: No. of arguments mismatch
```

2. Using Map:
```javascript
upload_params = Map();
upload_params.put("parentId", folder_id);
upload_params.put("fileName", "test_connection.txt");
upload_params.put("content", "Test file content");
file_response = zoho.workdrive.uploadFile(upload_params);
// Error: No. of arguments mismatch
```

3. All parameters:
```javascript
file_response = zoho.workdrive.uploadFile(null, parent_id, fileName, false, "");
// Error: Argument type mismatches at index 1
```

4. Creating FILE type:
```javascript
testFile = file("test_connection.txt", fileContent);
// Error: Not able to find 'file' function
```

## Main Issues
1. Can't find documentation on creating a FILE type object in Deluge
2. Not clear if we're missing additional configuration for WorkDrive integration
3. Unable to determine if there's a simpler way to allow users to download contact data

## Questions
1. How do we properly create a FILE type object for WorkDrive.uploadFile?
2. Is there a better way to let users download contact data as CSV files?
3. Are we missing any crucial WorkDrive setup steps?

Any help or examples would be greatly appreciated!
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