Unable to Sync Bank automatically

Unable to Sync Bank automatically

hi, 
I have raised a compliant that past one month I am not able to sync automatically my bank " Union Bank of India " account. every time I am downloading the data manually and uploading in Zoho books, it highly time consuming and few errors are happening. 

I have repeatedly send email & made phone calls, but every time your till we have try to resolve with and get back. kindly take immediately steps to resolve it.