Update on PDF Download Issues Caused by Antivirus Software

Update on PDF Download Issues Caused by Antivirus Software

Hello there,

Antivirus software is designed to protect your computer from malicious software and threats. However, they may mistakenly identify legitimate files and software as threats at times. This is known as a false positive. We have received reports from some of our customers that they are unable to download transaction PDFs from Zoho Inventory due to false positives from various antivirus software. Our developers, in collaboration with security experts, have identified that these are false positives and not actual threats. 

We have reached out to the development teams of these antivirus software to resolve this issue as soon as possible. In the meantime, we have made a few changes on our end to ensure that the transaction PDFs are not flagged as threats by these antivirus software. Please write to us at support@zohoinventory.com if you are still facing issues with downloading transaction PDFs. 

We apologize for any inconvenience caused and appreciate your patience and understanding.

Regards,
The Zoho Inventory Team.

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