Our company is a new paying customer of Zoho creator. We have been fighting with this issue for the last 3 days. We are not getting any help from Zoho support. Is there anyone here who manages support or who can solve this problem for us?

Main Problem:

We are unable to access the 'published' Zoho page (HTML + Deluge) embedded inside an external website. The embedded page is showing Zoho login screen (see attached image). 

This is the published link for embedding: https://creator.zoho.com/blossombirth/blossom/view-embed/CustomSearchResultsPage

According to the documentation at this link, published pages do not require login. So why is it prompting for login?  This makes Zoho unusable for our purpose.

Zoho support problems:

We submitted the problem online using the support page under my Zoho login. We did not get any email acknowledgement or status update. We have not seen any web page where we can see the status of the support ticket.  Finally we called the US support line yesterday night and talked to a support representative.  He said that he will look into the issue right away and get back to us. He has our direct telephone number and email. We have not heard from him yet.  We tried calling back support number now and it asks us to leave a voice mail.  This is getting very annoying... 

Biju