When can I expect feedback?

When can I expect feedback?

I reported a problem on Friday and it was replied that I would receive feedback once the problem has been resolved. I have tried private messages, reposting and still no joy.

When can I expect feedback and my application to be functional?
Why can we not get progress reports?

Link to original post: http://help.zoho.com/portal/en/community/topic/backup-failed-and-reports-are-now-not-working