Why is the Zoho Creator team such a joke?

Why is the Zoho Creator team such a joke?

Over 23 days now and the Zoho Creator team refuses to give me any information as to why Twilio and Clockwork SMS Integrations don't work at all. I've been patient for over 3 weeks and they refuse to give me any information at all. No timeline, no nothing. Very unprofessional to treat a paying customer like this. Really sick of the terrible support here at Zoho.

Did you know that we paid for premium support in full last week to only be told yesterday that we don't have a premium support account?

The Zoho Creator team is a total joke. Their devs are super undertalented and can't handle basic issues with the software. Do you guys pay like $10 per hour for your devs? Maybe if you hired some real devs over there we could get some help.