Chat session feature
The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements before proceeding to remote support sessions.
Customer plugin for MAC OS
The Customer plugin streamlines your access to remote support sessions directly from your desktop, eliminating the hassle of navigating to the website every time.
Dynamic computer grouping for unattended access
Grouping computers allows for the efficient organization of a large list of devices, facilitating easy access and identification. Groups can be created in two ways: Static and Dynamic. Additionally, you have the flexibility to rename groups and move computers between different groups as needed.
Active screen recording
In multi-monitor remote sessions, there's an option in the settings to choose to record only the active monitor under your cursor instead of all the monitors connected in the session.
Linux launch app
The introduction of the new Linux launch pad eliminates the need to re-download the agent onto a machine where a session has already been conducted. Instead, a prompt will appear within the browser, indicating that the agent is already installed on your machine. You can then launch it directly from the browser.