Hello,

Our business relies on Zoho Creator integration with Zoho CRM to conduct critical business operations. As we reported 24 hours ago, a total failure has occurred with our longstanding integration. We were forced to spend substantial staff time yesterday implementing an imperfect workaround to continue operations and, despite continued inquiries to your help desk, we have no resolution and no update. We require immediate escalation and feedback.

Our issue is that we are looking up CRM information from Creator (version 4) using the following Deluge code:

zoho.crm.v1.searchRecordsByPDC("Products","productname",input.Account);

We have not changed anything in any of our Creator forms and all of a sudden yesterday morning, this code failed to return any results. When we pulled it out and tested the code in isolation in another function, we receive the following error:

{"code":"4834","message":"Invalid Ticket Id"}