Zoho CRM Mail Merge Template - Field Font Formatting Not Working Properly

Zoho CRM Mail Merge Template - Field Font Formatting Not Working Properly

Hi all,

I have a Mail Merge Template in Zoho CRM which is sent for signature in Zoho Sign.

In the template there is a Text field the signer needs to complete.

I have used the field form formatting interface to set the field's font to Liberation Serif 12 (the same as the rest of the document text):


However when the document is then sent with Zoho sign and filled, the field ends up with a Sans-Serif font:


Is this a bug? Or is there some other setting I need to adjust?

Thanks!
Dave

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