Zoho CRM Mail Merge Template - Field Font Formatting Not Working Properly

Zoho CRM Mail Merge Template - Field Font Formatting Not Working Properly

Hi all,

I have a Mail Merge Template in Zoho CRM which is sent for signature in Zoho Sign.

In the template there is a Text field the signer needs to complete.

I have used the field form formatting interface to set the field's font to Liberation Serif 12 (the same as the rest of the document text):


However when the document is then sent with Zoho sign and filled, the field ends up with a Sans-Serif font:


Is this a bug? Or is there some other setting I need to adjust?

Thanks!
Dave

    • Sticky Posts

    • Deprecation of certain URL patterns for published Zoho Writer documents

      Hi Zoho Writer users! We'd like to let you know that we have deprecated certain URL patterns for published and embedded documents in Zoho Writer due to security reasons. If the published or embedded documents are in any of these URL patterns, then their

    • [Announcement] Insert image from URL changes in Zoho Writer

      Hi Zoho Writer users! We'd like to let you know that we've changed the behavior of the Insert image from URL option in Zoho Writer for security reasons. Earlier behavior Once you inserted an image URL in a Writer document, the image would be fetched from

    • Introducing plagiarism checker in Zoho Writer

      Zia, Zoho Writer's AI-driven writing assistant, now highlights plagiarized and duplicated content in addition to offering contextual grammar and writing suggestions to help you write clearly and concisely in English. Zoho Writer's plagiarism reports Here

    • [Important announcement] Impact of Google's new email guidelines for Zoho Writer automation users

      Hi users, Google has recently announced new guidelines for sending emails to Gmail and other Google-hosted domains. These guidelines will be effective starting Feb. 1, 2024, and can impact the delivery of emails sent from Zoho Writer. Your organization

    • Transitioning from MS Word to Writer: A complete walkthrough

      Hello everyone! We understand moving to a new word processing tool can be difficult, especially if it means switching from a legacy software like MS Word. That's why we've organized an exclusive webinar where we talk you through ways to make your switch from MS Word to Writer as easy as possible. In this webinar, you'll learn: - Why Writer is a simple yet powerful alternative to MS Word. - How to locate your favorite MS Word features and functions in Writer.  - How to migrate your Word documents

    • Recent Topics

    • Apple Messages for Business in Omnichannel communications?

      Hello, Apple launched "Apple Messages for Business" but Zoho CRM or Zoho Desk don't appear in the list of possible integrators. Zoho already promotes https://www.zoho.com/crm/omnichannel.html Omni Channel integration, but Apple Messages does not yet appear.

    • TeamInbox Projects Integration?

      Are there plans for TeamInbox and Projects integration?

    • Access demo forms other than developers in Zoho Creator 6

      Can zoho creator 6 users other than developers test forms in the development/stage? just want to see the form view. The current condition of the form is being released, and want to make changes. But the user wants to see the changes first before publishing

    • Teaminbox whatsapp integration not working since saturday

      Hi, I dropped an email to support@zohoone.com and a web form. But I didn't get any responses. I checked the whatsapp link via the setup > Organization > Organization > Channels, and checked the whatsapp accounts in facebook business portfolio, it's all

    • Bulk Edit Issue

      Now the record Bulk Edit execute the Script On Edit --> On Success, But it was just update the selected field in Bulk Edit. Sample: If I want to update the Status field only to "Canceled" but the Status will be updated to "Completed". based on the script. Please advice about new Bulk Edit behavior. Omar

    • Zoho thrive Loyalty Program setup

      I have tried to set up my loyalty program with zoho thrive on my website but its not working kindly help me step by step how to set up it.

    • How to bulk update lookup fields

      "I have a primary key named Product SKU in one form called Master SKU (which contains details like price, color, size, etc.). I also have another form called FBA, which has the same primary key, Product SKU, and contains stock quantity information for

    • Resource booking functionality questions

      I'm exploring the resource booking functionality in Zoho Bookings for my organisation's needs. I have a few questions about the available Zoho Bookings functionalities. Is it possible to force all users to sign up for an account before they book a resource?

    • Power of Automation :: Preventing Infinite Loops in Zoho Projects - A Smart Approach to Task Workflow Automation

      Hello Everyone, Today, we’re excited to share a smart solution to a common issue in Zoho Projects: Infinite loops caused by Task Workflow Rules and Custom Functions. Use Case: In a task layout, the two custom fields—Gross Rate (GR) and Net Rate (NR) —are

    • Is there a way to make the new tab button open a new cloud document?

      I'm coming from Google Docs. Plus, is there any way to have a set a default font? I'm using the desktop app and I prefer the options I can get through the cloud documents. I want the convenience of just opening a new cloud document rather than doc that's

    • Unable to send messages to multiple email addresses

      Hello Zoho Team, due to changes in our company's policies, some announcements will need to be sent to multiple customers (up to 100) via email. The following error is returned during the current test: Unable to send message; Reason:550 5.4.6 Unusual sending

    • Tip of the week #47- Setting response time goals

      Have you or your team ever sent a late reply to an important customer, or worse, missed it completely? That can lead to disappointment or frustration for your customers, especially if they were counting on your response. And let’s be honest, no one wants

    • zeptomail not working on production

      We are using Zeptomail in our nodejs project. It works well on the development environment but when pushed to production we stop getting emails. We need this fixed Asap

    • macOS Sequoia - FYI

      Just a heads up for anyone thinking of trying the Sequoia Beta 1 that was released just yesterday, that Workdrive Sync doesn't work. So if this is important to you I would suggest holding off trying the Beta until Zoho resolve the version issue.

    • 552, b'Your IP Address is blocked from further use.'

      I suddenly got this while using SMTP to send emails

    • It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation

      It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation so that it can be monitored. This is because many times I don’t realize when Zobot has assisted someone until I later see the closed chats.

    • Zoho Marketing Automation Cannot Sync Lookiup Fields

      Hello all, It seems that Zoho MA cannot sync Lookup fields from the CRM. Can you confirm if this is the case? Is there a workaround? Do you know if Campaigns can sync with custom modules and also with Lookup field in the CRM? Thank you!

    • mixing different licenses

      I have a forever 5 free account. I was wondering if I could add 1 paid license and keep the other 5 free ones or do all the accounts have to be upgraded? Thanks, Sid

    • Budget roll up

      If we load budget details to main expenses and would like a view of budget vs actuals based on the roll up of sub expense, does anybody know how we can get it. For e.g. our budget is loaded to main expense heads like Travel, Entertainment, etc. Travel

    • is it possible to get job wise (invoice) profit?

      HI Team  Greetings i need a Help.. recently i migrated zoho books to  my clients. previously we use quickbooks . Then when ever we need we can get the reports job wise or invoice wise profit margin ( invoice-COGS-Expenses)in QB.is there anyway to get 

    • Not able to see "RETAINER INVOICE" in my tab or in General Setting

      As you can see in the attached screen, i am not able to see retainer invoice option in my main/home screen or even get option to check or uncheck in general setting can anyone please help, if they have encountered such issue

    • Change Background in PDF Template

      Background PDF Hi, I want to ask a question. I want to create a background template with my own image. Above is an example that I made, why does the result not fit the A4 format? Like cut off. I used an A4 Portrait image, is there a size error? can you

    • Download email snippets

      Is there a way we can mass download agent-created email snippets?

    • Zoho Desk & Tasks

      Hi, I'd like to be able to create a set of tasks each time a customer request comes in, as I understand it, currently each would need to be create manually. Project is too much of an overhead for what we want to use. Effectively in various use cases we

    • CREATING A PACKAGE SHIPMENT DIRECTLY FROM INVOICE

      Hi, In zoho books i can create a package, shipment and delivery only if i am putting a sales order. If I am invoicing a customer without a sales order, then how can i track the shipment details, package and delivery details for that invoice. Please help.

    • Journey : "Added to segment" trigger doesn't work automatically

      Hello, I’m experiencing an issue with our Marketing Automation 2.0 integration with Zoho CRM. We have multiple segments defined in Marketing Automation, each with criteria based on field values synced from Zoho CRM. If a field value changes in Zoho CRM,

    • Function #1: Convert an accepted Estimate to Sales Order automatically in Zoho Books

      As you’re aware, Zoho Books provides a default option to have the estimates automatically converted to invoices once your customer accepts them. Many of you wanted a similar option for sales orders, so here’s a workflow that converts accepted estimates

    • Zoho People U.S. Compensation Setup

      We're new to Zoho and Zoho People Plus. So far, we like what we see as an HRIS system to suit our small USA-based (under 20-person) non-profit. However, we can't figure out how to configure the Compensation Service to reflect our workplace. We'd simply

    • Workflow Logs

      How can I view Workflow Logs? I have setup custom criteria for custom functions and emails for task workflows Sometimes it doesn't get executed, now It's really hard for me to check where the issue occurred is it due to the criteria? My Function Logic?

    • What are the consequences of renaming a picklist value?

      What are the consequences of renaming a picklist value?

    • Integrating Zoho Creator with Google Drive

      I am interested in using Google Drive as a convenient repository to push files from file upload fields in my creator app. I am wondering if people have come up with best practices for this or even how viable it is. https://developers.google.com/drive/api/guides/manage-uploads#simple

    • Deluge Script to Reopen Ticket if Tasks are not Completed

      I have the following script, my goal is to have it automatically reopen the ticket when the ticket is closed if there are Activities assigned to the ticket that are not "Completed". This script seems to reopen the ticket if there are any tasks at all,

    • Option to Manually Add and Verify DMARC Record

      Dear Zoho Mail Team, When configuring a new domain in Zoho Mail, we currently have the option to automatically configure the MX, SPF, and DKIM records. For each of these, we can either allow Zoho to create the records or manually add them to our DNS and

    • Create vendor via API

      The Zoho Books web ui has an option to add a new vendor. Though I can't find an API to create a vendor. Is there an API available for creating a new vendor? Regards, Vinod

    • Can't send zip attachments

      I am no longer able to send zip attachments through SMTP. The server is responding with "5.7.1 attachment policy". I'm not sure when this stopped working, but have sent zip files in the past with no such problem and I haven't set any attachment rest

    • Zoho Desk - Archiving Contacts

      Hi, We have a lot of customers in Zoho Desk with associated contacts. When a contact leaves we want to be able to still have their tickets in our history as this is important. But we don't want to have all these contacts that no longer work for the company.

    • Create View to See Tickets Closed within the last 3 days

      I'm trying to create a view in Zoho Desk that shows me "recently closed ticket," which I will define as tickets closed in the last 3 days. I want this view to update so that whenever I click to view it is recalculates and shows me tickets closed within 3 days from that moment. When I try to Create a view and use the criteria of "Ticket Closed Time" I have to specify a discrete time frame (on or before a specific date). It doesn't allow me to define time/date dynamically like I can do with date fields

    • Mail > Columns

      How do I add/remove columns in Mail views? I sent individual emails to multiple coworkers which I then moved to my Coworkers Folder. When I then view the Coworkers folder, all I see is the Subject (same for all), and the sender (Me).

    • Undo/redo when composing Mail

      Where is the undo/redo button when composing mail? I've new to Zoho, I've looked, I've searched and can't find it. What am I missing?

    • Foreign currencies behaviour

      Ladies and Gentlemen, It's really good to hear that you are developing your product, which I like a lot, but honestly, I'm sure you have much simpler issues to deal with. Foreign currencies operations have a HUGE lack in your product. Transferring from

    • Next Page