Zoho Desk Android app update: Accessing the guided conversation bots in the IM module

Hello everyone!

In the latest version(v2.9.8) of the Zoho Desk Android app update, we have brought in support for Guided conversation bots within the IM Module. These bots use predefined conversation flows to automate initial responses, handle routine questions, and provide immediate support to users. You can now view and pick up bot conversations from the mobile app that helps them manage interactions and address customer queries promptly, regardless of their work location.

Learn more about how to add GC bot to WhatsApp.

Do tryout the feature by updating the app to the latest version directly from the Play Store or using the link given below:

Zoho Desk - Play Store

Should you need any assistance or if you have any questions, please write to us at desk@zohomobile.com or submit feedback(Settings > Feedback) within the app and we'll get right back to you.

Have a nice day!

Regards,

Sneha

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• Sneha Bharathi V

  

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