Zoho Directory 2025 updates

Zoho Directory 2025 updates

Hello everyone,
Greetings from the Zoho Directory team!

2025 has been a highly successful year for Zoho Directory. We are delighted to introduce a fresh set of features, an enriched UI, and major product enhancements. These updates aim to deliver a smoother and more secure authentication process as well as enhance the user experience in the new Zoho Directory UI.

Below is an overview of the features now live, along with the latest security updates.

Features Now Live:

1. Cloud LDAP

LDAP stands for Lightweight Directory Access Protocol. Instead of installing and maintaining the LDAP server, Zoho Directory gives you an online LDAP endpoint where your users, groups, and passwords are stored and authenticated from the cloud.
Zoho Directory's Cloud LDAP works with any application, server, and device that supports LDAP.

2. BYOK

BYOK (Bring Your Own Key) is a security feature in Zoho Directory that allows organizations to use their own encryption key instead of Zoho's key Encryption key (KEK). BYOK gives your organization the flexibility to either integrate an external key manager (EKM) or manually upload an encrypted key. This key is used as the master encryption key to protect sensitive identity data stored inside Zoho Directory. With this feature, you have full control of the key that encrypts your identity data.

3. Cloud RADIUS

Zoho Directory's Cloud RADIUS (Remote Authentication Dial-In User Service) enables secure access to your organization's Wi-Fi networks. It ensures that only authorized users can access these networks without the need for an on-premise RADIUS server. Users can access the organization's Wi-Fi network using the same credentials as their Zoho Directory account through RADIUS.

4. Audit Logs

Audit logs help you to keep track of all the activities in your organization. It also enables you to detect unauthorized access or suspicious activity. You can inspect the in-depth information about a particular change, the data of the affected users, the date and time the changes occurred, and more.

5. Anomaly Detection

Anomaly detection identifies unusual, risky, or suspicious activities in your organization and highlights them in the dashboard. By enabling Anomaly Detection, the system continuously monitors user activities, login patterns, device behavior, and admin actions. If something doesn't match the user's normal behavior, it flags it as an anomaly. You can also get an overall view of the security status with a detailed dashboard view.

6. Smart Groups

Smart Groups in Zoho Directory is a condition-based user groups that automatically add users who meet certain conditions or criteria that is defined, so that admins don’t have to add them manually. Users are added to the group based on conditions like location, department, language, time zone, and more. You can define one or more conditions (smart rules), and when a user’s details match those conditions, they’re automatically added to the group.

7. Delete Users

With this release, we also bring you the option to delete users. You can now delete users from the organization when they leave the company, ensuring they no longer have access to the organizational resources. Depending on the user's roles and responsibilities, you may need to complete additional steps to remove the user from the organization, such as transferring owned data, reviewing directory-level app involvement, shifting department ownership, handling devices, and more.

Security Update: New Security Policies

The security policy framework has been revamped with more secure policies and additional user sign-in methods. The new policies are intended to enhance the complete sign-in process of your organization's users.

The policy structure has been redesigned as shown below:

1. Conditional Access Policies

With Conditional access policies, define how and when your users should be able to sign-in and access the organizational resources. When the policy is applied to users, the conditions are set for their sign-in process, along with the corresponding action that determines their access. If a user's sign-in meets the defined condition, they can access their account instantly or be allowed access after completing MFA. If the condition is not met, the user's sign-in attempt is denied.

2. Routing policies

The Routing policy defines how users of individual teams can sign in to their accounts. The members of the policy are required to sign in with the configured authentication method. It provides you with four versatile authentication modes for users to sign in, including password, passwordless, social sign-in, and IdPs.

3. Security Policies

The security policy comprises a password policy and session settings. You can enforce strong password rules, customize the user's password, and manage their sessions. With this policy, you can reduce the risk of password-related security breaches in your organization.

Wrapping up

We hope you enjoy exploring Zoho Directory's new features and enhancements along with its refreshed UI. If you have any questions or feedback, feel free to share them with us.

Regards,
The Zoho Directory Team.

    • Recent Topics

    • Zoho Recruit mailserver get blocked by Microsoft!

      Hi, We have experienced this issue twice now, where Zoho Recruit outbound IP addresses are being blocked by Microsoft. We are confident that Microsoft is the blocking party, as all outbound emails to candidates with @hotmail.com, @live.com, and @outlook.com

    • Create formula calculations in Assemblies for scaling quantities

      Something we have been encountering with our composite items is dealing with scaling of quantity of one or more items within the composite assembly relative to the number of complete units being sold. I.e. running the equation 2(n-1) on one of the assembly

    • ZOHO CRM Quote Export / Quote Report

      How can I either Export my quote list, or create a Report that shows all quotes AND includes the NOTES field in a column. I attempted to Run a Report which includes ALL FIELDS, however it does not include the Notes Field (but oddly does include the fields

    • Calculate Hours Minutes Sec in Zoho Creator Using Deluge

      check_In = "8-Aug-2023 10:00:00".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong(); //difference = start.timeBetween(end); check_In = "8-Aug-2023 17:56:50".toDateTime().toLong(); checkout = "8-Aug-2023 18:00:00".toDateTime().toLong();

    • Build Smarter Apps with AI in Zoho Creator

      Build Smarter Apps with AI in Zoho Creator This is truly the era of AI, and businesses that adapt now will lead tomorrow. Zoho is already moving ahead in this direction, continuously evolving its platform with powerful AI capabilities. With Zoho Creator,

    • Zoho Recruit - Email Relay

      Good day, Has anyone succeeded in setting up an email relay for Office 365? If I add the details from https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353, I get the connection error. Regards, Eka

    • Zia Dashboard Insights : turn your dashboard into decisions

      When you look at a chart or KPI in a dashboard, you would possibly see something like: Revenue: $2.4M ↓ 18% vs last month. It can be a positive growth or a negative one, or a dip in revenue, a spike in deals, a slowdown in renewals—all you usually see

    • Tickets without registration

      Hi, would it be possible to give customers the opportunity to be able to read their tickets without registration?

    • Zoho Desk Answer Bot vs. Zia Agents – Knowledge Base & Ticket Access

      Hi everyone, I’m currently evaluating AI options in Zoho Desk and ran into some limitations with the Answer Bot: Answer Bot limitations Only uses Knowledge Base articles No access to tickets Limited control over sources: Either one Help Center or all

    • Como estruturar automações eficientes no Zoho Creator

      Como estruturar automações eficientes no Zoho Creator Introdução No contexto de aplicações empresariais, automação não é apenas uma conveniência, é um fator crítico para ganho de produtividade, redução de erros e escalabilidade operacional. O Zoho Creator

    • Changing the status of a work-order

      Is there a way to change the status of a work-order?

    • Trigger workflows from SLA escalations in Zoho Desk?

      Hey everyone, I’m currently working with SLA escalation rules in Zoho Desk and ran into a limitation that I’m hoping someone here has solved more elegantly. As far as I can tell, SLA escalations only support fairly limited actions (like changing the ticket

    • What is a realistic turnaround time for account review for ZeptoMail?

      On signing up it said 2-3 business days. I am on business-day 6 and have had zero contact of any kind. No follow-up questions, no approval or decline. Attempts to "leave a message" or use the "Contact Us" form have just vanished without a trace. It still

    • Zia Agents in Zoho CRM: a better way to set up digital employees

      Hello everyone, If you've been using Zia Agents in Zoho CRM, so far using Connections was the only deployment method you're familiar with. You create an agent in Zia Agents (define its objective, write instructions, use tools, add knowledge base) and

    • Bank Feeds

      Since Friday my bank feeds wont work. I have refreshed feeds, deactivate and reactivate and nothing is working

    • Logged out

      Hi, just been working on a sheet when a pop up box appeared telling me I'm going to be logged out in x number of seconds and if I reload I may lose any edits, or words to that effect. It did indeed log me out and I did indeed lose my last edits. Any idea

    • Zoho API

      I have little experience with API. I'm trying to get a Custom API working with Zoho creator. I have created a Custom API and created an Endpoint URL, but i get a 9400 error code "The provided HTTP method is not valid for this custom API". Based off the

    • #157127950

      Where did my initial question go?

    • Zoho writer unable to merge documents to PDF with basic fonts in Hebrew or fonts from my computer

      I created several forms that will be merged into PDF files through Zoho Writer and I am unable to receive the PDF in the basic fonts of the Hebrew language or in the fonts I have on my computer. The writer exports to PDF an exchange font that looks very

    • How I Implemented Subscription-Based Access Control and Expiry Handling in Zoho Creator

      I recently worked on a use case where users come into the application to request a service, but they should only be able to continue the process after completing a subscription. The challenge was not just controlling access, but also making sure that

    • Zoho Forms API

      Is there any way to get all form entry list using API? Looking forward to hear from you

    • Zoho Projects : Task should auto-update to 'In Progress' if timer started

      Namaskaram. Right now, if a Task's timer is started, the Task stays in 'Not Started' status. One has to manually update it to 'In Progress'. From a #uxdesign standpoint, it is an unnecessarily two step process to start working on a task. It would be better that, if I start the timer on a task, it should automatically change to 'In Progress' status. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 7+ Yrs | 200+ Projects | 100+ Customers

    • Laatste facturen en betalingen niet zichtbaar in mijn account

      Wij gebruiken ZOHO invoice al jaren, maar sinds afgelopen week is mijn laatst verzonden factuur niet zichtbaar in mijn account, en tevens de laatst betaalde facturen zie ik niet. Hoe kan dit? Ik heb de pagina al diverse keren gerefreshed.

    • Undelivered Mail uncategorized-bounce errors when sending invoices

      Recently we have been getting Undelivered Mail bounce notification when sending invoices. Reason: uncategorized-bounce Some go through no problem some bounce back. We recently sent 10 invoices, 6 received bounce notifications. After reaching out to the

    • Option to Delete Chats in IM

      Currently, there is no option to delete any chats in IM, regardless of their source.

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Can I import MSG files into Microsoft 365 without Outlook?

      Yes, absolutely. You do not need Outlook installed to import MSG files into Microsoft 365. Aryson MSG file Converter is a dedicated tool that eliminates the Outlook dependency entirely, making the migration process simple and efficient for all users.

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

    • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

      Release update: 1. 2 March 2026: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. 2. 26 March 2026: CA, SA, AU, JP, CN DCs - Free, Standard, Professional, Enterprise, Ultimate, CRM

    • Feature Request - A Way To Search Item Groups

      Hi Inventory Team, I can't find any way to filter or search by fields of Item Groups. It would be great to see that functionality added. I have a use case where a single product might come from 5 or more suppliers and each supplier's item is an Item in

    • Zoho Books/Inventory - Update Marketplace Sales Order via API

      Hi everyone, Does anyone know if there is a way to update Sales Orders created from a marketplace intigration (Shopify in this case) via API? I'm trying to cover a scenario where an order is changed on the Shopify end and the changes must be reflected

    • Ticket id issues

      When I reply a ticket from desktop, it doesn't have ticket id in the subject and it's great. When I reply a ticket from Zoho desk mobile, Zoho adds ticket id in the subject and I don't want that. Please help in this matter.

    • Advanced email configuration - agent's name vs. department name

      We currently have all four Advanced Configuration options turned ON at the Global-level (Channels > Email > Advanced Configuration) - including the "Show Agent name in Ticket replies and outgoing emails" option. We also had that same option turned ON

    • sync two zoho crm

      Hello everyone. Is it possible to sync 2 zoho crm? what would be the easiest way? I am thinking of Flow. I have a Custom Module that I would like to share with my client. We both use zoho crm. Regards.

    • Add Bounced as an Email Action / Notification for Bounced Emails

      This is one of the hard requirements for the clients we're servicing. They want to get an internal email notification whenever the email they sent to their contacts have bounced, so that they can look into it and update the email address. Currently, the

    • Files Uploaded to Zoho WorkDrive Not Being Indexed by Search Engines

      Hello, I have noticed that the files I upload to Zoho WorkDrive are not being indexed by search engines, including Google. I’d like to understand why this might be happening and what steps I can take to resolve it. Here are the details of my issue: File

    • Notebook AI limits

      Hi folks, Working with the AI transcription tools in Notebook, on the Mac App, which I find quite handy, but the one thing I am struggling with is the inability to either edit or copy the results of the transcript: I can't click in any of the boxes, and

    • not able to convert pdf to jpg and other forms and vice versa.

      i want to change my pdf to jpg, word, etc and some times jpg to pdf. i don't know how to do in this.

    • What’s New in Zoho Analytics - March 2026

      Hello Users! In this month's update, we bring improvements across integrations, security, reporting, and analytics capabilities to help you work with your data more efficiently and with greater control. Explore what’s new and see how these enhancements

    • Zoho People > Performance Management > Appraisal cycle

      Hello All I am using this 2 users to test out how it work on Performance Management User 1 - Reportee User 2 - Reporting Manager : Li Ting Haley User 1 : Self Appraisal Error How do i fix this error?

    • Next Page