ZOHO TAKES FOREVER TO HELP!!!

ZOHO TAKES FOREVER TO HELP!!!

We have been having sandbox issues for days, we have also had multiple issues in the past and ZOHO never gets back to us. They also say there "technical team is working on it"  "its in the que"  "its a trouble shooting ticket" Its becoming ridiculous that we aren't getting any help considering we are paying so much money to use there service. I wish someone would help us.