Zoho Voice est désormais en France !

Nous avons des nouveautés très intéressantes qui vont transformer la façon dont vous communiquez avec vos clients. Zoho Voice, la solution de téléphonie d'entreprise et de centre de contact basée sur le cloud est arrivée en France ! Vous pouvez enfin profiter des fonctionnalités et des avantages exceptionnels de Zoho Voice. 

Acheter ou transférer des numéros adaptés à votre organisation

Vous pourrez appeler vos clients à partir de vos numéros existants ou en acheter de nouveaux à partir de notre catalogue. Les numéros locaux et numéros verts* sont disponibles dans plus de 100 pays.

(* - Les numéros verts sont disponibles sous réserve de disponibilité. Il vous suffit de contacter support@eu.zohovoice.com si vous avez besoin de numéros verts personnalisés pour vos clients).

Personnaliser et communiquer dans la langue de votre choix

Finies les barrières linguistiques, bienvenue à la communication personnalisée en adoptant les langues de toute l'Europe. Configurez vos appels entrants avec des réponses pré-enregistrées et une file d'attente avec différentes sonneries, ou attribuez des numéros de téléphone ou des extensions à des abonnés individuels. Vous pouvez également configurer des voice mails et orienter les appels en dehors des horaires de travail grâce aux configurations "Heures ouvrables" et "Jours fériés". Que ce soit des messages d'accueil, des réponses pré-enregistrées et d'enregistrement d'appels ou des commentaires et des messages de départ, Zoho Invoice permet à votre entreprise de communiquer et de se présenter sans effort dans 12 langues européennes, dont l'anglais (Royaume-Uni), l'allemand, le français, l'italien, l'espagnol, le polonais, le néerlandais, le portugais, le suédois, le danois, le finnois et le norvégien.

Profiter des minutes gratuites avec Zoho Voice

Le crédit reste intact jusqu'à expiration des minutes gratuites disponibles, ce qui vous permet d'en profiter au maximum avant que les frais d'appel ne soient déduits.

Zoho Voice offre des minutes gratuites pour les appels dans 14 pays européens : Allemagne, France, Royaume-Uni, Pays-Bas, Suède, Espagne, Italie, Belgique, Danemark, Finlande, Irlande, Norvège, Suisse et Luxembourg.

Au fur et à mesure que vous passez à un plan supérieur, la durée des minutes gratuites augmente. Chaque plan au sein de chaque édition dispose d'un nombre spécifique de minutes gratuites pour les appels entrants et sortants.

Renforcer la sécurité grâce aux mesures de conformité de Zoho Voice

Chez Zoho Voice, la confidentialité et la sécurité des données sont des priorités. Nos systèmes de chiffrement sont particulièrement bien conçus pour protéger vos données au repos, en transit et en cours d'utilisation. Les fonctionnalités de Zoho Voice vous permettent, en tant que responsable du traitement des données de vos clients, d'utiliser Zoho Voice en toute confiance et de vous conformer aux obligations et responsabilités de protection des données prévues par le RGPD et l'HIPAA.

S'intégrer à vos applications Zoho préférées

En intégrant Zoho Voice à vos applications préférées, votre entreprise améliore ses capacités d'engagement avec les clients. Il vous permet de personnaliser vos interactions avec vos clients en tirant des informations contextuelles de ces applications Zoho lors d'appels en direct, au moment où vous en avez besoin - le tout grâce à des recherches intuitives de contacts.

 

À l'aide de l'extension de navigateur ZDialer, vous passez des appels instantanés à l'aide des boutons d'appel situés à côté de chaque contact sur votre écran dans les applications intégrées. Après chaque appel, il suffit d'ajouter des contacts à des modules spécifiques de l'application Zoho.

Optimiser vos campagnes de vente avec Power Dialer

La solution Power Dialer vous permet de maximiser les résultats de vos campagnes de vente afin de permettre à votre équipe de ventes de mener à bien plus d'affaires grâce à l'automatisation des appels. Les appels sont centralisés à partir d'applications intégrées et la croissance de l'organisation est stimulée par la prise de contact quotidienne avec des clients potentiels accrus. Dynamiser la productivité des agents et personnaliser les délais d'attente entre les appels pour éviter la surcharge, maintenir un flux régulier d'appels et s'assurer que vos agents sont parfaitement préparés pour la prochaine interaction.

Former les nouvelles recrues en temps réel grâce au contrôle virtuel

Autorisez vos managers à évaluer les performances des agents, à fournir des conseils en temps réel pour renforcer la confiance des agents dans les situations incertaines, et à participer aux appels en cours pour améliorer les interactions avec les clients et les amener à une résolution plus rapide.

Rester connecté sur tous les appareils

Zoho Voice est accessible partout, à tout moment, que vous soyez en déplacement ou au bureau. Restez connecté grâce aux applications mobiles de Zoho Voice (Android et iOS), à l'application de bureau et à la version web sur votre navigateur avec l'extension de navigateur ZDialer.

 

Avec Zoho Voice, le pouvoir des communications professionnelles est redéfini. Inscrivez-vous maintenant !

 

L'équipe Zoho France !

• Topic Participants

• Kinjal Lodaya

  

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• Les Zoholics sont de retour !

  Bonjour à tous,  Nous avons (encore une fois) une bonne nouvelle à vous partager : nous allons enfin pouvoir nous rencontrer ! Et pas dans n'importe quel contexte, mais lors de notre conférence annuelle : les Zoholics ! Mais que sont les Zoholics me direz-vous

• Novembre : un résumé de ce qui s'est passé le mois dernier sur Community

  Bonjour à tous,  L'année 2021 arrive presque à sa fin, mais nous continuons à avoir de nombreuses actualités à vous partager. En voici un résumé ! Nous avons eu notre première session "Ask The Experts" sur notre nouvelle version Zoho One 2021 et vous

• Août : Un résumé de ce qui s'est passé le mois dernier sur Community

  Bonjour à tous, Et bonne rentrée ! Comme chaque mois voici un résumé de ce qui s'est passé sur Community et dans l'actualité de Zoho en général. La grande nouvelle de mois d'Août est l'arrivée de la fonction Canvas : le premier studio de conception pour

• Juillet : Un résumé de ce qui s'est passé le mois dernier sur Community

  Bonjour à tous, Le premier mois de l'été se termine, et si certain profitent d'un repos bien mérité, sur Community on continue à en apprendre toujours plus sur nos produits Zoho. Notre série sur Zoho CRM se réinvente avec la découverte de notre fonction

• Community Digest - Résumé de mai 2021

  Bonjour à tous, Que s'est il passé en Mai sur notre page Community France ? En plus de nos articles Trucs et Astuces, vous avez été nombreux a réagir, nous poser des questions ou encore publier vos propres conseils ! Vos les différents sujets abordés

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