Assist unattended session stays active
Hello there, ever since a couple of weeks ago clients have been contacting us about on-going unattended sessions running in their PCs. They see the following: Even after they reboot their PCs, the unattended session comes back as active. On our side we
Need to rename Unattended Computer or add Description
We are currently using GotoAssist and considering switching to ZohoAssist. One problem that immediately presents itself is that only information on the unattended remote computer is the Computer Name and this cannot be edited. I may have multiple client computers and I need to identify the customer and function for the computer. Some customers may name their servers exactly the same! In GotoAssist, it is simple to rename the computer so that you can accurately identify the customer/purpose.
I cannot send files / File Transfer does not work
Whenever I try to send a file, after I select the destination, it always stays at 0% and doesn't send
how to block old remote unattended downloads
I've recently "fired" one of my worst clients. Now they appear to be either purposely or "accidently" installing and enabling a copy of my unattended access installer that I left on their PC's. I've asked them to not do this and remove the application,
Zoho Assist failed to use unattended link
I'm new and trying to use/test an unattended mode to be able to use remotely my Samsung android phone from my iPhone. I can send an activation link/email to my email, but every time the unattended activation fails with message below: This site can’t be
Zoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!
Assist very slow to connect to remote PCs
Using Unattended Access. Assist is slow to connect to remote computer and many times will not connect at all.
How do I remove devices that are offline??
This is for unattended access devices, and I'm the global admin on the account. I used to just go to the 3 dots at the end of the row in the list of devices, there was a drop-down that allowed me to remove the device from unattended access (delete it), but now those dots are gone for devices that are offline. Even on the ones that are online.. I can't figure it out! I go to settings and the closest I can seem to get is through Groups- I can "delete" a device from the group. but there's no way to
User Guest ?
buenas tardes, hace poco estaba revisando unos logs de accesos y me di cuenta que tengo un inicio de sesion por GUEST y luego GUEST compartio pantalla co uno de nuestros usuarios. me gustaria que me ayudaran a entender que es GUEST? porque no lo tengo
I cant add any unattended computers
Hi, I just purchased for 25 unattended computers addon and I can not add any computers. Regards,
Error deploying unattended setup
I get the following error when deploying via ZA_Bulk_Deployment_Manager: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, This is happening on multiple systems with fresh Windows 10 Pro install with latest updates. The
Showing Devices Online that are Offline in Unattended Access.
Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console. If this does not get fixed I am going to be forced to back to FixMe.IT
Deployment via Distributor , Native Tool and GPO Not Working
I have tried all 3 options to deploy the unattended access to a network of about 70 Machines. If i add it as a GPO Nothing happens. The Distributor and the native tool will validate with the server but then i get this error "Installation failed: The RPC
Assist multiple monitoring switching
Did you update the way that you switch between multiple monitors. Did you remove the keyboard shortcuts (like ctrl, alt #) to change to a monitor. If so , Put it back! The new way is very cumbersome and slow compared to the keyboard. I have to open up
Connection Error
Hello I am trying to connect to some of my customers that need help but my sessions are leaving me on the screen down below can you help me asap because these customers are losing business.
File Transfer Not Working
Hi, Myself and a number of our engineers are having issues receiving files via the File Transfer window. When we try to pull back a file nothing happens but the file does show in the File Transfer window as "Download initiated". This appears to be happening
I purchased the Assist Pro version, but do NOT have any upgraded capability
I am attaching a screen shot to show that when I try to click to go to the command prompt in Zoho Assist Unattended I get a message that I should upgrade to purchase the Pro version to access this feature. VERY frustrating
Unattended Access freezes
We run into unattended access freezing all too often. Any else running into this.
Cannot assign Zoho Assist app to user
Recently, I cannot add user to Zoho Assist app. Wheneven I assign, the screen just shown "Error occurred". Actually, it's not just assigning Zoho Assist app failed. When I change department of a user, the same "Error occurred" shown. Any of you have
Remote Computer Screen Resolution
We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution. When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window.
Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."
File transfer not working correctly, and clipboard glitches between MacOS Catalina and CentOS 7
Hello. I have CentOS 7 setup for unattended access, and the machine I'm accessing it from is on MacOS Catalina. While basic remote control is fine, I'm experiencing the following issues: 1. File transfer never works. 2. Copying and pasting from the
Controlling Kaspersky Internet Security settings from Zoho Assist
I am trying to change settings on the Kaspersky Internet Security application using Zoho Assist unattended client. However, it does not accept my mouse clicks. Is this a known issue and being worked on?
Unattended Remote Access Suggestions
Hi, we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases. 1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access. While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they were
Laggy Zoho Assist with multiple screens
Hello! I am super greatful I am able to now see multiple screens with Zoho assist. But I find it very laggy. And screens often shift places. Example: A screen will be in the middle of my monitor, but then I will click on it, and it will shift to the
background session for support tech
HI, We currently use ScreenConnect and they have ability to connect in what they call a backstage unattended session. This does not disrupt the local user. The tech is presented a CMD dialog and also a PS (powershell) dialog. ** The tech can run some
Delete and Rename option no longer available in unattended access
It seems the delete and rename option in unattended support is no longer available. i need to remove and rename computers and that option is no longer available??? how can I delete old computers and rename them now ???
Zoho Assist unattended session opens blank tab
I've already checked my firewall, cleared browser cache and cookies, restarted my computer and tried a different computer. Is the service just down right now? Anyone else having an issue?
Ubuntu command for autostarting unattended agent
Somehow the Zoho unattended agent was deleted from the startup applications in my Ubuntu system. Despite uninstalling and reinstalling the command line for running the unattended agent is not automatically filled out during installation. What should the
Excel App Remote Line Break / Carriage Return Doesn't Work
Scenario: Remote technician uses a windows 10 machine to connect to a remote windows 10 machine (Unattended Remote Access). Once connected, launches Microsoft Excel and edits some cells. Issue is when he/she tries to insert a line break inside of a cell (carriage return), none of the keyboard key combinations work. Another Scenario: Locally, the same technician can open excel app, and press ALT+ENTER. So it works on local installation of excel. Third Scenario: Another technician can log into the
Zoho Assist Down?
Am I the only user with this issue? See attached screenshot.
server 2019
server 2019. server keeps going offline for unattended support.... comes online, then disappears randomly, then comes back online, by itself, no interaction for me. I have reinstalled, the unattended as well, still does the same thing.... any ideas
All users of Zoho Unattended Access being prompted for proxy info...and Zoho Assist dashboard down
As subject line reads. Everything appears to be broken today with Zoho Assist...especially Unattended Access.
Zoho assist not run as a Service
When I click on "Run as a Service" in Unattended Remote Access didn't do anything. I need use the function "Send CTRL + ALT + DEL". How can I get the Zoho Assist running as a service? Att, JB Soluções
Possible account hacked, including two factor authentication tfa
Hi. I turned my PC on two days ago and suddenly an unattended Zoho Assist session started. I am the only person with access, so I shut down Zoho Assist and instantly changed my password and added two factor authentication. I just turned my PC on this evening and the same thing happened. How is this possible with TFA? Could Zoho themselves have been hacked? Nick.
local printing?
Hi. Is it possible when working on a remote computer via Zoho Asisst to print to a local printer? Thanks.
One time password
recently your software ask me to verify my phone number twice a week, very annoying, please disable it
Computer Showing Offline in Unattended Access
I have a computer that was connected to the internet but showing offline in Assist. I tried uninstalling the program and deleting it from Zoho Assist the reinstalling and it still does not show up. I have been a user for several months and am not pleased with the lack of connectivity with Assist. If this continues I will have to find another product. The computer I reinstalled it on is not even showing up in Assist now. The name is NYRVLI-PC. Thanks
My Zoho Assist Unattended Client is asking for Session ID when I try to connect to it
This computer is definitely running in unattended mode. I have been using it in that mode for over a year but suddenly Zoho needs a remote support Session ID when I try to connect. I rebooted the client computer and it's still asking for it. Thanks!
unassisted assist copy-paste credentials / autologin
copy-paste of credentials/passwords (Windows Login) does not work. We tryed with the Windows Application, HTML5 and ActiveX setting on Web. We update many systems during night. it is a pain to type passwords like this by hand every time: a%P$6=^4VxSkUFX$ We need a workaround or a autologin function like other softwares do like Teamviewer, ISL Online and so on regards Marc Hugi
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