Unbelievable Click Rates over past few weeks
Has anyone else noticed an unusual spike in click rates over the past few weeks? Don't get me wrong, I would love to think I've improved crafting email campaigns over the years, but a 20x increase in clicks last week does not jive with the lack of prospect
Export a list of who opened an email from which list?
What I need is an exportable list of contacts who opened/clicked a specific email, with a field for what contact list they belong to. In the list based report I don't see any export options, or even a way to view individual opens. I checked in the Zoho CRM and made a custom view with the contact list field I needed, however, there doesn't seem to be a way to export a list of ONLY opens/clicked. There is only an option for if they received the email or didn't receive it. There is the 'member status'
Interactive email functionalities expected in Zoho Campaigns
Interactive responsive emails are the holy grail of email marketing. They boost customer engagement and significantly increase email interaction. Some of the interactive email elements are expected to incorporate in Zoho Campaigns in 2024 are: Animated
Searchable Customisable fields
Is there a way to make custom fields searchable? I would like to be able to quick search or used the advanced search function to find contacts by fields such as 'Job Title' or 'Sector'. You can use these fields when creating a segmented list - is there a way that this functionality could be extended to the main search bar? This would be very useful to me. Thanks
Can I remove or divert certain contacts from an active Campaigns workflow?
I have created a workflow in Zoho Campaigns, which sends different emails, once contacts have been added to a mailing list. To choose which email to send to the contacts, there are conditions, which divert contacts based on their company type and their company size. There was a subsection of this workflow, where company size wasn't selected correctly, and some contacts have been sent down the wrong path and received the wrong email. The workflow contains a reminder loop and a further series of emails.
Cancel ZOHO Campaigns Service at Annual Subscription End Date
Hello. We are now using our own CRM systems for our email campaigns. Please cancel our plan at our Annual subscription end date of 2/7/24. Thank you.
Dedicated Links
Hello, Is it possible to add dedicated links to a Campaign? Every contact from the list has its dedicated links in its contact info (just like in the screnshots below). Thanks in advance. Contact info: Button for the link in the campaign:
Is there a way to configure dark mode for Campaigns emails that go out to customers?
I've found a lot of information on how to configure dark mode for my (The user) personal Zoho workspace and email, but is there any way to edit dark mode settings on emails that we send out to customers via campaigns? We sent out a test email the other
Campaign Not Sending
Hi, I sent an email out at 11:30 today. It took an hour to deliver and says it was delivered at 12:38pm. It says it is at 100% delivered with 0% opens. Members of my team are on the lists that should have gotten this email. We are trying to send this
Multilingual Newsletter
Hi, Can Zoho campaign give the possibility to create and send a campaign in English and French, giving the possibility to the person receiving it to switch from default language chosen for a campaign? thnaks
Viewing Images in Mass Emails
Hello, I've created a Zoho Campaigns email using a template within Campaigns. I added 4 pictures using the template and just sent out test emails. The pictures don't show up unless the receiver clicks 'download'. Is there a way to make images show up without this step? It looks unprofessional with little red 'x's and a request to download. I would like clients to be able to open up the email and see all images and text at once. Please let me know if this is possible. Thanks, Marissa
Field Mapping
Hi. We usually sent out prizes using Zoho Campaign and our template includes mapping for First Name, Email and a Code (a link where the winner can claim their prize). We have been using this template since before however, this is the first time that I've
Connecting campaigns automations to CRM?
When we include a lead in a regular "campaign" in zoho campaigns, the integration with CRM links the campaigns in the CRM, allowing our sales team to view what campaigns were sent to each lead/contact, opens, clicks, ect. But I don't see any way to do
SAVING THE EMAIL CAMPAIGN AS A PDF (Not the REPORT as PDF
SAVING THE EMAIL CAMPAIGN AS A PDF (Not the REPORT as PDF Is there any way to save the campaign as a pdf file?
Zoho Campaign marked as delivered but it is not
Hi there, I sent out two campaigns over the last hour, both say they are 100% delivered with 0% opens. Members of my team are on the lists that should have gotten these emails, including myself, but no one has received them. What do I do about this?
Topic architecture
The Zoho topics approach to campaigns does not appear to be well architected. While a topic is required for a campaign, and a user can choose which topics to subscribe or unsubscribe from, these preferences appear to only stick to the contact list within
I'm unable to import a contact list with associated accounts fields in campaign
Hello, My organisation work with ZOHO CRM and ZOHO CAMPAIGN. The 2 applications are synced, so that the contacts from the CRM are added to Campaign. In the sync, some of the accounts fields corresponding to the CRM contacts are added as accounts fields.
How to delete a sync?
Hi, I have 2 Sync on my Zoho Campaigns. I would like to delete ones. How can I do that? Daniel
Need Workflow Customization
Is it possible to exclude Saturday and Sunday from Business days in Zoho campaigns? I am running one workflow with 3 days gap as follows: Starting Wednesday it should deliver on Monday Starting Thursday it should deliver on Tuesday Starting Friday it
Smart Url on SMS campaign in Zoho Campaign
Hello Why we can't have smart url in zoho campaign SMS campaign like Zoho Marketing automation ?
Why aren't Campaigns responsive?
This seems like a basic feature that's missing in Zoho Campaigns.
Campaign verified but have no options to "send" it
I have nothing in the GUI to click on the "send" this verified campaign - please help, I'd like to send today. thanks, Frank
One to many relationships in Zoho Campaigns and Segments
We have contacts that have one to many relationships. Maybe they have purchase multiple items in zoho commerce or they are associated with multiple touch points we register in a CRM tab that is linked back to the contact. Like they have entered to three
Freelance for Zoho Campaigns
Hello, do you know where to find freelance designers who can design emailings specific to Zoho Campaigns? integrating HTML code doesn't always go down well, which is why I'm looking for someone who knows Zoho. Thank you for your help, Laurent
About Non-Marketing Contacts
I've been using ZohoCampaign to send out campaigns, but I noticed that some users are unintentionally marked as "Non-Marketing Contacts”. I noticed that some users are unintentionally marked as "Non-Marketing Contacts" and cannot be delivered. Is there
Moving Topics Between Products
Hi, Originally I had loads of topics and 0 products. I added in a few products but all my existing topics are grouped under the first Product I added and I can't see how to move these Topics under the correct Products. As per the image, I need to move
Why can't I find Deals Tag in Campaign List
Hi, I set up my Zoho CRM to Campaign connection. I've mapped the field "Deal tag", but it doesn't appear on my contact list in Campaign so I can't use the Deal Tag as a trigger. Can you help me ? Thanks
Can't connect campaign to crm ...
Hi, I need to connect Zoho CRM to Zoho Campaign. But I cannot sync the apps because, in Zoho Campaign, Contact, Sync, when I click on "Sync CRM", an error message pops up "Organisation déjà intégrée". But it is not as you can see on the screenshots. It
Unable to add contacts in Campaigns
I've already submitted a ticket for this, but this is urgent and I've not gotten a response all day. I cannot add any contacts to a contact list in Campaigns. I've tried uploading a .xlsx file, a .csv file, and just now, I gave up on waiting for a response
Increase Custom Fields Title characters limit
Hello There is any way to increase fields title limit of characters? I need a Custom Field with the Title: Empresa Associada (Conta Principal) (Conta) But for some limitation the Field limit to "Empresa Associada (Conta Princ"
Button Duplication when emails forwarded or replied
When I create a new email template in campaigns and send it out it looks fine to all the users, however if that email is then on forwarded or replied to then all buttons within the email duplicate. See below The one on the left is the original one.
My email campaign sent to quarantine (infomail) not inbox
Hi, I have authenticated the domain email (SPF and DKIM) for Zoho campaign. But when I send a campaign email, the email doesn't go directly to the inbox but it goes to quarantine (infomail). Since it is very important for campaign emails to go to the
URGENT: Numerous problems with Zoho Campaigns
To whom it may concern, I have been experiencing numerous problems with Zoho campaigns over the past few days. These problems are cause serious implications for our marketing and tracking and are urgent that we get solutions to fix them. I have listed
Does Bounce Contacts count towards my contacts limit?
If you have a 25,000 contacts limit and 20,000 contacts in your marketing list with 5,000 contacts in the bounce list (which were moved automatically by the Zoho system), your current contact count is 5,000 out of 25,000. I want to know whether this count
Zoho Campaigns - Contacts Fields
Hello I need help to add contacts custom fields. For example: I want to change the field name from Complete Name to First Name for example. How can I manage Contacts Fields? Thank you in advance
Can I associate certain topics with ONLY one list?
Let's say I have two lists A & B. I'd like to have Topics 1, 2, & 3 associated with List A, and Topics 4, 5 & 6 associated with List B. When someone from List A decides to change their preferences, I want the topic selection page to ONLY show Topics 1,
Re-Sync CRM with Campaigns
I setup Leads and contacts sync in Campaigns with Zoho CRM. I deleted contact in Campaigns in error. How do I re-sync? I know we cannot delete a sync. But I need to get the contacts and lead back. Chandresh Shah
Zoho Campaigns and Zoho CRM automation for Opens and Clicks
I have set up both Zoho CRM and Zoho Campaigns and integrated the two. I am trying to create an automation workflow in Zoho Campaigns - when my leads open and/or clicks on an email, the Lead status / Tasks can be automatically updated in Zoho CRM. What
Image not showing in email
Designed a new mailer in Campaigns and added 2 images and both load and display OK in HTML Preview. When I send a test email the first image shows up (after choosing to download images) but the second image link disappears and the image doesn't show. The second image is a jpeg and about 900 KB Please advise
Current Mail Limits
There are so many posts on this topic. However as of 24/5/2016 the ZoHo service comparison shows a 1000 send emails a day limit (free plan). Yesterday I sent approx 400 using smtp from my Java programme. Only ever 1 recipient per email. However I started
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