Addresses validate in the shipment screen without a zipcode
Just a quick bug report... Commerce will validate an address without a zipcode. It does ultimately catch it when you click the rate button, but that of course is well after you've setup all the other details for the shipment, forcing you to reenter them
Products can not be added to the cart
Hi there, I am configuring a new commerce site, but I am not able to add any product to the cart. When I click the "Add to Cart" button, the loading indicator appears but nothing else happens. I inspected the network activity using the Developer Tools
Commerce displaying country name instead of state on the final checkout screen (prior to payment)
Hello, Under certain conditions, Commerce fails to correctly display the correct state on the final payment screen prior to the checkout screen. Instead, it will display whatever country is the nearest alphabetical match to the selected state. For example,
Is anyone paying for Zoho Commerce PRO?
Hi. I am using the Starter Plan, as I cannot afford paying 3x the fee each month, and I do not need most of the Pro features as my business is very small and I prefer to pay for Zoho One instead. But I need some of the features as e.g. abandoned cart.
No way to adjust an order after it is placed
When will we be able to adjust an order on the backend in case something was out of stock or there was a problem?
Disable online payment; Add multiple offline payment methods
Hello, 1 ) We do not offer online payments. Is there a way to disable them? When I enable offline payments, the radio button for online payment option in the checkout form is still present. 2) We offer two types of offline payment. First simple bankwire and second a form of funding. So I would like to add two offline payment methods 1. Bankwire 2. Funding Is that possible? 3) Can we customize the thank you page of the checkout process?
1 SKU 2 Product listings/descriptions
Hi I need to list 2 separate products descriptions for the same SKU on my Zoho Commerce site. I'm unable to do that at the moment as the SKU I'm using is the same. Is there any way around this? Please advise. Thanks.
How can I sort varients?
We are staring up a new Zoho Commerce size and have our procuts available in multiple sizes. We have many items that we have added varients to and there doesn't seem to be any way to sort those sizes smalles to largest, or any way at all actually unless
Inventory File Imports
The file export feature suggests the following workflow for making edits: "Export your existing products from here. You can make edits and add new products in the same file, and re-import it as CSV file." Simply put, if this worked the way it's been described, it would have saved an enormous amount of my own time over the last year. There are a couple of issues... First, those with larger inventory files will quickly find themselves having to spend their valuable time parsing through their inventory
Insert form before product page
Hi Can I insert a form to collect information before a page is accessed? I'm working on a campaign for a client where I need to collect basic information such as name and contact details before a product page is accessed. How can i ensure that? Please advise. Thanks in advance.
Edting Product page template
Hi Is it possible to edit the product page? I'm thinking particularly of being able to remove the social media buttons, and the reviews & ratings options. My apologies if these are governed by an option in Settings, but I've not so far found it! Thanks Pete
Paypal Standard - Failure to open redirect
Hello, I set everything up correctly on my commerce site but keep getting this page. ( i have now tested with 2 working paypal accounts and see the same issue). Can you please assist me here?
Can you share your website address that you have created on Zoho Commerce?
Hi I am an accountant by qualification and have zero web building skills. We set up our website www.rajtronics.com on Zoho Commerce. I would love to see what others have been able to achieve while building thier website on Zoho Commerce. Can other users in this forum share their websites so that we can see if there's any ideas we can share with each other. Regards Senthil Kumar Rajendran
Output product SKU in ecommerce
Hi how do I display the product SKU on the page can I place the SKU variable on the layout to output the SKU value.
Backordering Items
We have integrated our website with Zoho Inventory. So basically stock and SKU information is flowing from Zoho Inventory to Zoho Commerce. So all items that does is not in stock in my warehouse shows as 'Out of Stock' on my website. However, I want to accept orders for SKUs that is currently not in my warehouse and backorder items from my suppliers once we get the inventory. Is this possible? In case I adjusted the stock position manually, will this affect my accounting on Zoho Inventory?
Composite items are not seen in zoho commerce
Composite items are not seen in zoho commerce. Are you scheduled to fix this error?
Why the maximum characters of text Box (Multi line) in commerce is 200？
Hello, Could you tell me the maximum characters of text Box (Multi line) in commerce? We upload data in text Box (Multi line) through Commerce, It alert "Please ensure that the value has less than 200 characters.", But the maximum characters of text Box (Multi line) in inventory is 36000, I think that it is impossible be 200 characters in text Box (Multi line), It must be a bug, Please check with your team. Hope your reply, thanks.
Removing Trial Accounts
Just upgraded my account for Zoho Commerce. I was creating a store and switched templates part way through development. The switching of templates really disjointed the formatting. I went to add another store and start the process over, and I was prompted to upgrade my account. I see that I have two trial accounts and one paid. Do I need to remove my trial accounts? If so, how do you remove the trial account? Or do I only get two stores with the paid subscription? If that is the case, I suppose
CATEGORIES DISPLAY PAGE ON ZOHO COMMERCE
CAN I EDIT THE GENERATED PAGE FOR MY ONLINE STORE CATEGORIES EVEN IF I CAN ONLY A SIDEBAR. I HAVE TRIED EVERYTHING I CANT EVEN EDIT ANYTHING
'call for best price' option
Hi guys, Pricing of items that we sell to end-customers changes often, so I don't want to put up a 'static' price, but would like to have the option to 'call for best price', or what-ever the best wording is.. Has anybody got a suggestion on how to do this?
Tax on shipping rates
I enabled the tax on shipping rates, but the checkout will not calculate taxes on the shipping rate.
More than one offline payment
I would like to be able to create not only one offline payment. As you say "accept offline payments like Cash on Delivery, bank transfers, wire transfers, and cheques"... But now I have to select one of those. I would like to offer my customers the possibility of paying via bank transfer (no extra charge) but also with cash on delivery (with an extra fee). Is this possible in the short term? Thanks.
Zoho commerce and Inventory integration - Sales order custom field update
Hi, We have a business case where we would like to capture additional info on sales order raised from commerce. Since custom fields can't be added in commerce (only available for product) at order level, we thought of taking a custom field in zoho inventory-->sales order. Created a 'Automation' custom function to update that field in Inventory module. The field is getting updated when I create sales order in Inventory module but not for the sales order created & synced from zoho commerce. Is it
SEO parameters not saving in Zoho commerce
Hi, Many a times, the SEO parameters are not saving for the products in zoho commerce. We enter this and save and it redirects to the product list page. When we again open the last saved product, the SEO parameters are completely empty. After trying for 3 or 4 times, it gets saved. It is wasting a lot of time. We can't go and check every product if the SEO details are saved or not. It is not consistent - sometimes it saves fine and sometimes it is not. Products having attributes are more prone to
An extra tag of salesIQ appearing at the end of URL
Hi, For the last two days, an extra tag is appearing at the end of the url of my shop in zoho commerce. This looks like something related to zoho sales IQ widget added to the e-commerce store. Pls see the two links below: https://www.cholaimpressions.com/categories/materials/888171000000695001#zsiqwidget https://www.cholaimpressions.com/categories/materials/888171000000695001 Both are essentially the same URL. #zsiqwidget is appearing at the end which I dont want. It looks like a spam. Pls discard
No invitation links are working in Zoho Commerce
Hi, Invitation links are never working in Zoho commerce. I have checked two scenarios myself: While sending an invitation to a User to sign up on my website While sending a store admin invitation (for administrating my store) Initially I thought it was a minor issue for the first scenario above and ignored. But now I realised that no invitation link ever works. I tried adding another email ID as the admin of my Zoho store. To my surprise, it showed the same invalid link error (shown below). Pls fix
Remove banner
Hello, I searched but haven't found the way to removed a banner because height is not changeable, and I want to replace banner by a section where I can add image and can size to my need to recreate a banner. Support told me I can do it, but haven't got any instruction on how to do it (to remove)
How to hide sitemap.xml from public view
I have my website <domain>.com and the sitemap is visible to everyone at <domain>.com/sitemap.xml. What is the procedure to hide it from public view? I don't want my competitors to see what I have in my website. In fact my competitors have hidden it, but it is exposed on my website. Pls resolve this issue
What????
We can now add up to 25 pics in the long description for any product group (without hacking them in)? That's awesome!
Brands? What is it
I am trying to figure out what brands are supposed to mean inside of zoho commerce. I understand it elsewhere, but what does it mean here? Inside the same site you could sell two different brands?
Template Editing
I want to edit the layout associated with my selected Product Details page. How can I determine which FACE files are associated with that page? Are their any tools available for identifying FACE files for page elements and for previewing changes to check they are as intended? Can I suggest that the help files include some documentation about changing templates and a recommended approach to take?
Commerce "Paid" status is not updating correctly for transactions instantiated in Books
Hello, Many of my transactions are created as a sales order in Books, and then invoiced in books, and then emailed to the customer to be paid though the payment link. For whatever reason the status does not change to "Paid" in Commerce, which is where I usually prefer to review that status of all the active transactions, and also usually do my shipping. I can also show active transactions for which this is the case if that's helpful. Thanks, Bryan
'404'- File Not Found
Dear Sir, All was working very fine. Suddenly my website: embeddedforyou.com has started showing error. I have also dropped email on support@zohocommerce.com. Sorry, there is no web page matching your request. You would have typed the wrong address. Web page you are looking for has been moved or does not exist.
Use of commas is suddenly no longer supported in attributes options?
It looks like Commerce now regards the comma as separator in the attribute options, thereby preventing me from making changes on a wide range of items. -Bryan
Customizations to the Invoice Layout in Zoho Books are not translating to Commerce correctly
Hello. Spent some time customizing my layout in Zoho Books yesterday. The following is an example of how it appears: And this is how the invoice appears from the Orders area in Commerce: Do I need to revert to the default template for the time being? Thanks, Bryan
Does Commerce Starter support purchase AND printing of labels from FedEx, UPS, USPS?
Does Commerce Starter support purchase AND printing of labels from FedEx, UPS, USPS? Does Commerce Pro support purchase AND printing of labels from FedEx, UPS, USPS?
Zoho Commerce- ability to give member level discounts
We are trying to implement Zoho Commerce and initially the functionality looks great. Would it be possible to have a way to give member level discounts? This way if someone is logged in to the site they can see the discounted price that they pay. It would also encourage our clients to buy via our website.
Customer Display Name
The Customer Display Name defaults to only the first name. Is there a setting to make it default to display both the first and last name? Thanks, Bryan
Does Commerce support the same "Dynamic Content" element as Sites?
Does Commerce support the same "Dynamic Content" element as Sites?
language not working completely
Hi Zoho, Dutch is not supported, that is why we use English and use the label editor. However it does not seems to work on every label. Is it still in progress. best regards
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