Editing the New Contact Form
Team, Can edit or alter the new contacts form? For instance, I have no need of the copy address button. Sincerely, Oz
user online tracking
Hello, can you please help me with this question, I would like track my employees, when they will come online, offline and how long they stay work with zoho CRM and what they did. Is any way how to find this informations? Thank you Jakub
No Price Books found
Hello, When I click on the price tag under List Price ($) in Sales Order, I get this message that says "No Price Books found". Do you know where I can find the Price Books in Zoho? Thanks, Bo
B2B Sales Call Notes over time
Besides Cases module, is there a module where I can build a simple environment for our B2B sales folks to enter their weekly call notes? The module needs to incorporate Account and/or Contact. Cases is already being used by a customer service department.... Thanks.
Fix data imported in the past
I recently started with a company that uses ZOHO CRM. While reviewing the enormous amount of data (leads) in their system, I noticed that there were a LOT of errors in the importing such as a lot of the data was imported into the wrong fields and so its impossible to reduce duplications, etc.. What is the best way to fix all of these errors? 1. Create a report with ALL leads and export into a .csv and then try to manually correct all of the errors (there are over 100,000 leads...)? 2. Is there
Two department leads management
Hello, My company has two sales departments handling different product line. One department is currently using lead function to record all the leads. I am trying to add a new tab and customize it for the second department. The difficulty is I cannot convert the information in the new tab to "account". Is it possible to make a new "Lead" page and make it able to convert to account?
Standart Field unable to be imported
I want to see standart fields in the layout menu and edit them. But they seem not to be editable or viewable at all. I searched quite a lot into information. For example I put Skype ID, and it is not showing anywhere in the Leads list, so basically i cant edit it and put the infromation there. How to fix that?
Sending mail from email templates
I have been sending email from email templates for aw hile with no poblem. Today I get this message: Error while processing the request! Unable to connect SMTP server:41.79.77.7 Reason:Authentication failed:535 Incorrect authentication data
Zoho API Issues
Hi, I am reporting this here because I find I get a faster response than by using your ticketing systems. Note that I have also posted this via your ticketing system. Hi there, I have a number of issues. First, the notice you sent about exceeding the api limit says: "Exceeding the Extended Limit of the API requests will cause data loss." Exactly WHAT does "data loss" mean? Will data and records in our crm account be lost? Or do you simply mean that anything depending on the api calls will simply
How To Delete Images From My Library
Hi As I have been learning how to create templates inside document / writer etc I have uploaded various images into My Library as I have been inserting them into various documents. I now want to delete the vast majority of these images from My Library and I cannot find how to do this Please can you advise ? Thanks Paul
mail merge - insert fields
Hello, I am trying to do a mail merge and need fields from Accounts and Contacts in the mail but only fields from Accounts, Users, and Organization appear in the list of available merge fields. Could you tell me how to have Contact fields appear in the list of available fields? Thank you. Gary
How do I add a date field to my Free subscription leads page - I need to log the date of a lead
Good morning I have just signed up to the free subscription and am loving the product. However, when setting up the leads page, I don't have a date field. Do you know how I can add it? Thanks Helen
Currency
How do you change currency from $ to R
I am importing multipe contacts per Company from a Prospect Account List in excel to CRM.
If I have different contacts for the same Company, should I import to Contacts or Leads?, and will CRM recognise and merge the multiple insidences of a company into one account?
Automation: Data Pick Up missed
Dear Team, We tried automation in CASES. While one case automation is working clearly; the second one is not working properly. When executed, the email displays the Vendor name as ${Lookup:Vendor Name.Vendor Name. all other details of Vendor are taken from the system correctly. Kindly resolve on priority. We have to go LIVE from Monday.
zoho-crm-api-retrieve-records-using-getsearchrecords-method-java
I would like to retrieve Leads data from my Zoho CRM based on multiple search conditions. That is, I would be filtering based on Lead Owner, Created Time and Lead Status. Manually I am able to do it directly on the site and view the filtered data. But I want to use the java api for zoho and I am not sure how to specify multiple parameters in 'searchCondition' of getSearchRecords method.The code which I am using for setting the parameters is, String selectColumns ="Leads(Lead Owner,First Name,Last
Custom function scheduled to run nightly?
Hi, I have several variables in a module that are populated by custom functions. Right now they are set up to run only when the record is edited, but really I need them to run daily / nightly for each record. It doesn't appear that there's a way to set up a nightly "batch" function in Workflows that triggers nightly, if there is I could use some help? Otherwise, it sounds like Zoho Creator has the ability to trigger functions on a schedule? I've started coding this in Deluge but I'm hoping
Product Stock - Multi stores capability
Hi, We are newly developing our Zoho CRM. and our company having Multiple stores located in different countries. and all are sharing the same Products Data. Zoho CRM allow "Qty in Stock" to be shown and sold (minus from Stock when create Sales Order) for only 1 store. How we can create 2nd different Stock information when users can see both and decide from which store to sell (or book for SO) depends on availability? like adding Custom field to Stock information for Qty in 2nd Store. and users can
Notes Added Per Day Report Report
Hi, I am trying to create a report that shows how many notes are added per day by account. Basically the goal is to track how many notes I am making per day and see the accounts of which those notes are going to. I created what I thought was the correct report but sometimes when I add a note it shows up that I added 4 notes! Screen shot is included below with what I thought was correct. But as you can see some accounts show multiple notes added in one day which is not correct. Please help
changing a users details in crm
I have a user account in the crm that I set up for a previous employee who has now left. It is still activated but I want to keep the settings and colour set up etc and change the email address, user details and photo as well as the zohomail add on. Can i just edit the persons profile / details to reflect the new persons email address for example or do I have to completley set it up aagain as new? Can I perhaps 'clone' the user account and edit the new version.
Zoho crm api : retrieve records using getSearchRecords method - java
I would like to retrieve Leads data from my Zoho CRM based on multiple search conditions. That is, I would be filtering based on Lead Owner, Created Time and Lead Status. Manually I am able to do it directly on the site and view the filtered data. But I want to use the java api for zoho and I am not sure how to specify multiple parameters in 'searchCondition'of getSearchRecords method.The code which I am using for setting the parameters is, String selectColumns ="Leads(Lead Owner,First Name,Last
Converting from Contact to Potential?
I can convert from Lead to Contact. I can convert from Lead to Contact AND Potential. Can I convert from Contact to Potential?
No Accounts or Leads
Hi, I have a Zoho account (free version) as part of a company account with 5 users. I am unable to see any of the accounts/leads we have, everyone else can view them all. Is there a setting stopping me being able to view all the accounts and leads? My permissioning is the same as other users under our company account as far as we are aware. Thanks Tom
Cannot Change User ROLES - Only option is " CEO or Manager"
I have followed the instructions on https://www.zoho.com/crm/help/security/create-roles.html#Create_Roles. But there is no " Roles" section under "user permissions" I don't want all my employees to be CEO's
Customized fields in zoho free version
Hello, My question is.. can you create customize fields in the layouts section using the free version of the tool? After my free trial I no longer see the button "new customize field" Please see the image attached. Thank you so much! Ana
What is the Member Accounts in Zoho CRM use for?
What is the Member Accounts in Zoho CRM use for?
Reports using multiple fields from multiple modules
Are reports only available on a 1:1 basis per module? We really need a report that pulls various fields from various modules.....Using Professional edition, but let me know if possible in ANY edition. Thanks.
Dashboard Table of a Matrix Report
Dear Zoho, Every time I attempt to create a dashboard component, whether that be a table or a chart, from a matrix report I keep getting the following error: "You have not selected any grouping columns in your Source Report. There must be at least one Grouping column in the Source Report." Does this mean that you cannot produce a dashboard element from a matrix report as my matrix report is grouping data by 2 elements. Please advise. Kind regards, James
Accessing fields in other Modules
In the layout environment, is there some way to bring a field from one module (such as Customer or Prospect from Potentials module) to another module (such as Contacts)?
Sent email campaign changed "description" in CRM for customers.
I sent an email campaign to customers from CRM using Zoho Campaigns. Now under description field all data was replaced with the status of the campaign. Is there a way to change that back to the descriptions that were saved before?
Errors sending to email addresses that include subdomains
As of a few days ago, we are not able to send email out of Zoho CRM to certain email addresses. We receive an error message: "Please enter a valid To" The issue appears to manifest only when trying to send emails that include a sub-domain as part of the address: Works just fine: example@example.com Produces the error: example@mail.example.com This error started occurring with no changes made to our Zoho environment. We have sent multiple emails previously to email addresses that now manifest the
How to search records between dates?
Search by date is possible: https://crm.zoho.com/crm/private/xml/Leads/searchRecords?authtoken=authtoken&scope=crmapi&criteria=(Created%20Time:2014-10-28%2000:16:52) BUT how to search records between dates?
Don´t send an email to the participants of an event
Can Zoho CRM add a participant on an event but don´t send hiem/her an automatic email?
Zhoh CRM Plug In for Microsoft Outlook will not load
My plug in on outlook disappeared. I have uninstalled and reinstalled, no success. zoho shows up in the inactive applications add-ins. Cannot get it to active. Help
mass @mailing
Hi. I just upgraded my account from "free", and I've got a couple of questions: 1) at the moment my "leads" list has some 1.500 names, to whom I have just send a mail doing what is called, if I am not wrong, "mass @mailing". One question is: a) considering that at my account level there's a limit of 500 mails sent daily, how may I know who, amongst all of the 1.500, has been sent my @mail and, therefore, who's not? b) my former question seems to be only "academic", by the way, 'cause the system did
Funnel Velocity Report
Hi there - What's the best way to get a report that shows potential history in the funnel? For example, I want to see week over week how the potentials are moving through the funnel. Thx -R
Importing a price list
Hi, I want to import my current price list into Zoho CRM and Zoho Book. My file is save both in CSV and Microsoft office 2013 excel worksheet. I have the following columns Product Name (Alpha numeric) Description (Alpha numeric) buy price (Number Currency) Selling price Supplier (Number currency) I cannot make any sense out of your import structure. Is there an import structure that I need to follow - for example columns I need to make sure I use, as that would be useful
Lead owner on API insert
Issue : When I use API to insert lead, system automatically assign me (administrator) as lead owner. Question: is it possible to assign lead to some technical account (without using additional licence) OR with empty lead owner?
Combining 2 accounts?
I can't see my employee's account. It should be under mine: jillian@ezraproductions.com. Her e-mail is info@ezraproductions.com. Can you combine the two accounts please?
Report Creating Question
Hi, I am hoping that someone here with more knowledge on report creating on here will be able to assist. Whenever I create a report that includes some of the other modules i get an awful lot of duplicated entries such as contact names or email addresses. I pulled off a report yesterday of over 5000 contacts, some accounts that only have one contact and i will see each of these names and email addresses multiple times for the account. Is there anyway to stop this as I'm having to get rid of the
Next Page