Google Doc Attachments
I can attach Google Docs to Accounts but haven't been able to attach them to Contacts. Why not??
Alerts
I am trying to configure an alert to be sent when the stage of a potential changes. I have looked at the documentation and I am not seeing this screen. I am on the Professional version. When you select the Field Update option, do the following: Please advise.
Add new user to CRM- email taken?
I am trying to add a new user to CRM, but I get the error message- email address already taken when I try to add. The email I am adding is not that of a current CRM user. Please help.
Duplicates throuh Lead import
Hey, I made the setting in the customization section, that no duplicates should be generated considering the email adress. I it possible, that the system also recognises that a CONTACT with the same email already exists while importing LEADS? Because right now a new LEAD is gernerate through import even ther is a CONTACT with the same mail adress. Thanks for your help (;
Newbie needs help setting up webhooks in Zoho CRM
I am complete newbie when it comes to API's. I want to use Zoho CRM webhooks to create invoices in Zoho Books. I have read through Zoho Books API info and used its sample request JSONstring just to test the functionality. I have yet to get any results with the CRM webhooks. What am I doing wrong? Is this even possible? Here is a screen shot of what I have: Any help is much appreciated! JSONstring is below: { "customer_id": "460000000026049", "contact_persons": [ "460000000026051"
Workflow trigger date
Workflow automation where the trigger date is set and the trigger is 20 days before, work fine if it is in the same month, if the date 20days ahead is the 10th of next month they do not work, has anyone experienced this and if so is there a work around. I have tested it repeatedly and it will work up to the end of the month, but not in to the following month, rule is set for yearly, have tried monthly and still not working.
Specific Field Sets Per Customer Type
Hello, I want to know if it is possible to create specific field sets for each type of customer. Working for a Speech Therapy Company, we hire customers with types such as schools, therapists, doctors, etc. Is there a way to view only a specific set of fields for each customer type? For example: If I want to view or add a customer of the type "Doctor," I want to be able to control which fields are visible to enter information into when I select the doctor type. Along with the basic fields such
Sort order of search filds for contacts
Hi There is one thing that are really annoying, when searching in ZOHO CRM, the matching contacts, list the contact owner as the first field, and the Full name as the last one. Most natural are to click on the first field for opening the user, but here you need to click on the last field (Full Name). Is there any way to switch this so the Full Name are to the left, and the Contact owner to the right in the search result`? I still want to see the contact owner field in the search result... Br David
Calandar Updates - No good for our organization
Is there a way to switch back to the old calendar? My staff that sets appointments for all of our sales executives are extremely disappointed with the changes and making their task of setting appointments a real headache...
Why does my mail merge template not work?
I have set up a mail merge template in Word and have imported it for use in Zoho however when I try to use it all of the fields change and I have to go through and select the correct fields, which were already in the document. Once I have done this the merge is completed but only page one of two has information in it. Also once this has all happened Zoho freezes up for a bit and then everything I try to do it says that I do not have permission and that I need to contact my administrator, which I
Why does Zoho Quotes produce odd sized PDFs
When you use Zoho to generate quotes the page size in the PDFs created are 8.26 inches by 11.69 inches. Where does this bizarre size come from and how can it changed to something sensible - like 8.5 x 11? Right now you have to have Acrobat resize the pages to print them - which is inefficient use of page real estate dues to the strange page height chosen.
problems to charge my credit card
Escribe texto o la dirección de un sitio web, o bien, traduce un documento. Cancelar Traducir del: español Good afternoon, I have trouble making the charge to my card, the service has been blocked and can not do with any other charge card. anyone can help me?
Modue integration Really not relationable
Here is a discussion I just had. What is the purpose of being able to create custom modules if you can not integrate fields from the custom modules into email or mail merge templates? Karthick Connected Question I am trying to make a mail merge template, it will only allow me to access 4 modules and not any custom modules. I need to use fields from custom modules. Karthick Hello! Welcome to CRM customer support Hello !! rwolf good morning Karthick May I know for which module you are creating the
Where do I find the download for google voice extension?
hey all I am trying to get google voice to work from within the crm. I found some articles on the net that said it works with chrome but can't find the plugin. Skype is crap for charging for phone calls for voip. So where is the plugin located
Import undo processes stuck for weeks
We use the .xls leads import option on ZohoCRM and sometimes we do need to use the undo option on import history. Our issue is that sometimes undo processes doesn't get completed and we have undo processes more than month old stuck in the queue. What could be the issue ? Tried contacting ZohoCRM support team before posting the question here https://support.zoho.com/portal/zohocorp/home and waited few days for a reply. Now I couldn't even log in to that because it says Invalid Email Address or Password
Numbers and Integer fields
Does anyone know if Zoho is planning on adding commas to integer fields? Example: 1000000000000 is very hard to read. Why can't it be 100,000,000,000. Zoho please fix this basic function.
Why cant i open more than 1 account?
I have 2 different accounts but Zoho wont allow mw to log into the other account whilst already logged into one?
Timeline view
One of the frustrating things about Zoho is not having a quick view of recent activity one one list. I would like to see a list view that shows all email,diary,notes in date order for a related account or contact. Take a look at Maximizer CRM to see what I mean
ZoHo CRM Latvia has changed currency from LVL to EUR
Hello, When you pick currency locale as Latvia, all prices are shown with LVL (Latvian Lat). As of 1st of January 2014 we have EUR as a base currency. It is possible to fix this? I`m sure it should not be a big problem. Thanks
ZOHO CRM - telephone VIOP pop up - problem automatically creating contacts (adding new contacts for all telephone #)
When you switched over to the new UI for telephony integration in ZOHO CRM the application started creating new contact records for 100% of the inbound calls using the telephone number (see attached). How to I fix this so it does not do it anymore? Is there a way to add the inbound telephone number to an existing record? See attached image. Michael Kokernak Across Platforms, Inc. www.acrossplatforms.com
I need to look up my LEADS by company not person - how do i change this????????
When I look up an account in my leads list, although they registered alphabetically by company, when I click a certain letter, the PERSON comes up instead of the company. I need to the COMPANY to come up. How do I change this?????? Mngey
Formula not showing up as an option in Potentials
Hi All, I'm trialing Zoho and am trying to calculate our total contract value for each Potential. I used the Formula field in the Products module without issue, but now when I go to set up a custom field under Potentials, Formula isn't an option on the left side menu. I'm unsure if a) this is a bug, b) it's a limitation of my trial or c) Formula just isn't available for Potentials period. Can anyone help? Thanks so much!
Sending link to form prepopulated.
Is it possible to send a link to a web form to a customer that has the Account or Contact prepopulated and hidden? For example, I want to send a report card form related to a custom module to all of our customers and have them respond, bu I want to know who is submitting the form without forcing them to type in their names.
Can you change the order of items in a quote in Zoho CRM?
Hi, Basically we do our quotes in Zoho CRM and then different customers will want different works packages. The clone function is a brilliant idea. However once cloned If I want to add a product the item it will alway appear at the bottom and to get in the correct order I then have to remove items above it and reenter to have it in the correct sequence. Have played about with a Zoho books trial I note that this is possible here, but I really don't want to have another platform to have to login to
Only 32000 characters are allowed in your email content
Can't enter any templates it gives me errror "Only 32000 characters are allowed in your email content". I am nowhere near that number of characters. See my secreen shot... Please help, if I can't use templates then I will need to cancel and go to another CRM.
Workflow Issue on Import
I need the capability to have a set of Workflow rules automatically attach to leads as they are imported into ZOHO CRM. This is not one task, but a series of 10 tasks which should occur at intervals up to 100 days out. How can one accomplish this. I see how to set up workrules, but they don't appear to work on imported leads. Is this something I and I alone need? BillK :?:
Creation/Edit of Contact Record Creating Duplicate Accounts
I am in account form and creating a new contact. When save a new duplicate account is created and contact does not appear in original account. Tried entry from short form with same result. Merged duplicates to correct. Edited contact to clean up and when save back to original problem...duplicate account with disassociated contact.
Integrating Scheduling Software
Our sales reps use TimeTrade to book time with potential customers. Is there a way we can integrate a link to their calendar into email templates? Keeping in mind that we have multiple users (sales reps) all using the same template.
uploading from spread sheet
I am trying to upload my spreadsheet into the leads. My spreadsheet has multiple tabs at the bottom for different types of companies. It is only uploading the first tab. Any ideas on how to get the other ones to upload?
Lead source drown down menu
I want to be able to create a Parent/Child relationship in a drop down menu. For example, in the Lead Source drop down menu I have an "Other" category. If that category is chosen I would like a text box to appear saying "Please Specify." Is this possible and how?
What is the problem?
what is the problem? See attachment.
Get Products record by searchCondition that condition have multiple values through API?
Hi, I need to get products records by passing multiple Products id Thanks, Selva.
Industry Field
Hi, I have edited the values in the Industry field and saved the changes. The new values does not reflected in the Industry's dropdown list when I edited Account information. Please help. Thank you.
Tags
Hi, I would like to ad several tags to each lead. For example: tag by position, country, industry, couple of sub industry topics depending on the responsibilty (like regulatory in clinical research or regulatory finished products) etc. For some leads I would like to use even 7-8 tags. Can you help me how can we do it. Thanks, Szabolcs
Can I pass JSON instead of XML into the insertRecords api?
I see that I can get Zoho to return either xml or json but it seems like I have to pass in xml (in the xmlData parameter). Is there anyway to pass in json instead?
Account/Contacts
I want to add a new Account. I've looked at the tool bar across the top but it it not there. I do have admin privileges. The only way I can add a new account right now is to go into open and click edit on an existing contact. Then when I hit the account lockup I can choose to add a new account. There has to be an easier way! Sheilaz
Attn. CRM Administrators: Only HTTPS Support in Web Forms
Hello, At present, we are supporting both HTTP and HTTPS in the following Web forms: Web to Lead Web to Contact Web to Case Unsubscription form for Email Opt-out From Jun 1, 2011, we will support only the HTTPS and permanently discontinue HTTP. If you still continue to use the HTTP in your web forms after May 31, 2011, you cannot collect the leads, contacts, cases and email opt-out data from your website. How to Update your Web Form? Please follow these steps to change from HTTP to HTTPS: Step 1:
Does anyone else have more than one instance of CRM open on their browser?
I have been getting duplicate notifications tasks/pop ups since early last week. I have spoken to CRM support today they are saying that his has always been the case, but yet I always work with multiple tabs, they are saying that if you have multiple CRM web pages open then you will receive the same amount of these pop ups? I think this is ridiculous. I have been using Zoho CRM for months and have never had this particular problem before. Does anyone else here use have more than one instance of
Map Custom Fields
Hello, In our business process, we Convert Quotes to Sales Orders and Invoices. We would like to identify all Sales Orders and Invoices that belong to a Quote, via a unique ProjectNumber. We want the same ProjectNumber to be carried through from Quotes through Sales Orders and Invoices. So we created a custom field ProjectNumber (of type Auto-Number) in the Quotes module. When doing so, we clicked the checkbox so that the same field is also created in the Sales Orders and Invoices modules. The field
Can not access contact address from the contact screen
When I have the contact screen up I can not go into the contact and see their address.
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