Error setting up my email channel
Hi, I have the zoho desk Professional Subscription, but when i try to create a email support for a department i cant do it. It show me an error on the top of the scrreen saying me "Lo lamentamos, no es posible procesar su solicitud. Inténtelo de nuevo más tarde."(sorry, it is not possible process your request, try again later). It happened in whatever department I tried, even when i create a new department. Please help me with that because we want to separate the department in our organization. Best
Email Department error
Hello. Everytime I tried to create the email address for one of my channel it says error, please try later. I've been wating more than 24 hour but I still can't.
Activation Email
Hello, I have new users beginning to use our Desk however we have some users that are unable to register as when they select the register button on their confirmation email, it does nothing. We would appreciate any help on this matter. Thanks,
Email channel error
Hi When I try to ceate the email channel I recevei an error saying that the domain already exists. But it doesn't. Could you please check? Thnaks, Mauro
the edit box of description
On the RequestsTicket tab of my Desk, the the edit box of description can not be entered in Chinese. How do I customize the default format for the description when requesting a new ticket? Such as plain text. Email has become a vital part of everyday life.
Using chrome addons for expanding/pasting text
Hi there, I have a question about using text expanding/pasting addons. These addons save a lot of time by pasting sentences and phrases that are predefined. For example, I will use TU as a shortcut for "Thank you for contacting us". I use addons like Auto Text Expander or Prokeys. However, I noticed these addons don't work within Zoho Desk. Is there a way to make them work? Is there a feature in the Zoho software for something similar? Thanks in advance Ron
Zoho Desk Solutions (Knowledgebase) , and Zoho Support (Opening a ticket) not working
Anyone else having a problem accessing Solutions articles in Zoho Desk? Similarly, we're unable to get to the Zoho support center to open a ticket about the same. We get the following error. And we can't even type in the Name and Email address field. I usually don't come here to post high priority issues, but unfortunately, in this case, we were forced to. Zoho, would appreciate a response on this. This IS high priority. Thank you,
I can't file from Garelly
Hello team, I'm worried that I can't files from Garelly. When I delete files from Garelly, show message "Unable to delete due to an unknown error.". I changed Browser, but the result was the same. How can I deal with it?
Old version
Hello, This morning me and a collegue logged in the Zoho desk but it started up in the "Old version". If i click on "Try new version" it stays in the "old version" . I tried it in Firefox & Chrome but it seems user bounded since other collegue's don't have the problem. Could you check it out.
customer portal chat configuration
How do I configure the look of the Chat that shows up on the Customer portal. I have web embeds for my custom sites, but dont know where to customize the default chat that shows up on my customer portal . Font and look does not align with the look of our support site.
Customer portal unstable
It can take very long before our Customer Portal shows up and in some cases only some content comes up. Is there something wrong during the load? Could you investigate support.cbxmarket.com
Import from Atlassian Confluence Wiki to KB (Zoho Desk)
Hi Guys, we are moving our CRM to Zoho in a few weeks, it will be a fresh start so there is no problem there, but we have also Confluence from Atlassian and we need to move the wiki to Zoho Desk KB. The struggle is that Confluence allow us to export it in HTML, XML, and PDF, but not in ".xls" or ".cvs". Is there any chance to Import it easily? Thanks in advance.
How to Add customer in zoho helpdesk
How to Add customer login ID and password for login to Helpdesk.
Email channel error
Hi, When I try to set the email channel I got an error saying that the domain already exists. Could you check it, please? Thanks, Mauro
Customer Portal Error:
When a client accesses the Zoho Desk Client Portal, upon completion of a new ticket, this error appears. Other error All required data is completed. This happens with Chrome, IE and Microsoft Edge. Attachment Screenshots of the problem with different clients. Esteban Elias Preventa Tecnica - Educacion Xpears.com
Export custom data in excel format using free version.
Hello, I currently use the free version at ZOHO Desk and I have a question. When I customize some report, can I export the custom data in excel format? If it's possible, how can I do that? Best Regards, Gabriel Araújo Hernández
Mobile app signature missing after reset
I recently reset my mobile app to bring in changes I made to my signature via the desktop settings and now when I reply to a message, there is no signature at all. I reset it twice just to make sure, didn't work. Signature is gone.
Error with ticket and/or user
I have one user that opened a ticket and for some reason it doesn't act like the others - I can't change the status. I thought it was a ticket error so I opened up another one for him, same issue. He has 2 "accounts" or whatever on the system side, so I'm wondering if someone can contact me directly so I can provide them with the information (ticket number, account, etc) and have them look into what is going on "behind the scenes" with this user and his tickets Thanks
Global email template
I am newly setting up my Zoho Desk. I'm up to looking at the email templates. If I want a consistent look and feel - eg: same header, footer, signature... do I have to change this in each and every individual template? Is there a global setting? Also, I am using departments. Even though my Desk responses to customers will all be from our one company name, do I really need to replicate the same email templates across all 4 departments that I've created? How can I streamline this process? Many thanks.
Is there an email notification when agent change a ticket status
Agent change a ticket status from New to In Progress, will Zoho send an email notification to the customer? I know JIRA does that. It seems Zoho does not?? Please advise. Thanks
Knowledge Base Doesn't Show Up
I was with a client that I had invited to the portal - for her the knowledge base showed up. I then created my own test user without an invite. I was able to use the portal but the knowledge base just says "No Solution available in this portal." I can't figure out wht
Additional Support Email Alias Can Not Receive Verification Email
Hi I have setup an Support Email Alias addition to my primary email address. I configured email forwarding rule in my gmail account and gmail sent a verification email to the email alias permassist@evissupport.zohosupport.com But Zoho never received this verification email and no tick is created for this verification email. Can you help me to have a look? It's urgent. Thanks
Email body
When a ticket was created from an Email, we used to get the 'body' of the email as a thread in the ticket. However, about a month ago it started to come over an an attachment in the thread, and it is unreadable. This is only happening from one particular mailbox, our other mailboxes are still working fine. Any idea why?
Deleted field still shows in customer portal
Hi I am currently customising and regularly testing/mapping new fields and having new dependencies with out Zoho Desk. I recently added a field and mapped it to one category and it appeared in the customer portal. I have since changed my mind about including that category and deleted the field and removed its dependency however it still appears in the customer portal. Is this a bug in zoho as I cannot see anywhere that i can remove it. Many Thanks Nicholas
Customer Satisfaction Survey without details?
I would like to have the customer satisfaction survey presented after every ticket, but I want it to only ask for Satisfied/Unsatisfied. I do not want to collect or ask for detailed satisfaction results as part of this automated process. This would allow for a one-click answer submission from the e-mail the customer would receive - they can click Satisfied or Unsatisfied, and it will record their result without asking for more information and requiring another mouse click. I can change the wording
Accessing Image Gallery not possible
We need all our Agents to be able to work on bulding Knowledge Base content. However only the CEO has the ability to pouplate the Gallery with images... how do we give others access to upload images to the gallery !?
Tickets storaging
Hello, How long will tickets be storaged in Zoho Desk? Will tickets be deleted after a certain time? Thanks in advance, Yorick
SMTP is supporting windows xp with office 2007
We are getting error while sending email from Outlook on windows xp with office 2007? Mail is coming but not going please help.
Zoho Telephony Onlne vs. Busy Status
From time to time, when completing a phone call I am not set as "online" and remain in the busy status. Of course, the phone never rings, then hours later I check my status to see that I have been "busy."
How to share community to customers
Hi, I would like to know how to give access to comunity to my customers. Regards, Arturo.
Time entrered on support Tickets and the impact on Zoho CRM Accounts.
Hi, we will use Zoho CRM and Desk sharing the Accounts and Customer Database. The question is: The entered support time on a ticket on Desk can decrease the amount of the available support hours on the CRM Account? Regards. Fabian.
Zoho Desk Chat Customization
Hi, is there a chance to customize this chat widget (css/html)? Thanks
Can not complete desk registration on mobile device
We are testing the new desk and setting it up for use. In testing the portal, we clicked the accept button in the invite email on our iPhone, and it pulled up the form to set a password. We entered the password and when we clicked the "Register" button it would not do anything. Had to go to PC to complete the registration. Is there a fix to this? As this is not convenient for clients. Thanks!
Original sender address not getting forwarded
Hello; From our organization's webpage our customers can send in an Email request. This is routed through Outlook 365 to the Helpdesk mailbox, which in turn gets forwarded to the Zoho Desk support system to create a ticket. We used to be able reply via email from within the ticket, and it would have the original sender's email address. But for the past month or so it has onl had the Helpdesk emai address, not the senders. Any idea how I can get this changed back to the way it was before? Now
User not receiving email notifications
Hi, My user is not receiving any notifications on our replies. He also tried to sign up on the portal but he doesn't get any confirmation email etc. Please advise. Thanks.
Out of Hours Auto Response
Hello, I'd like to set up some auto response emails, but only when a new ticket is created outside our normal business hours. Is this possible? Rules seem to always want a DATE specified as well as the TIME. Thanks David
Unable to view categories based on Department selection
Hi, I have created two Departments in Zoho desk and added categories.I could not locate the option to add a category under particular department.I could see the complete of the categories irrespective of the selected department in Ticket creation screen Regards, Nageswara Rao
Zoho Telephony Twilio Issue
Hi, I have setup Telephony with Twilio. Everything seems to be working fine, I am hearing the correct messages etc, except for the most important thing. It isn't forwarding any calls to any agents. Every time is says "None of agents are available, please leave a message" etc. What am I doing wrong? I have setup business hours. I have added the agents that should be called, inputed the cell numbers etc.
re-map zoho / Help desk
I tried to re-map zoho support to my website domain but must have got something wrong. Now everytime I click the zoho support it takes me to a dead page on my domain and I can't get back into zoho support to change the settings. Does anyone know how to get back to the original zoho support if a wrong redirect has been entered in the mapping setting? Where can we find the URL for my Zoho desk?
Sender blocked
Good day. Since last Friday, 17th of February, when trying to send answer I'm getting following error: Error while processing the request! Unable to send message;Reason:554 5.1.8 Sender Address Blocked I've already submitted several support requests, tried to contact you via chat in CRM several times, but to naught. What the hell your client should do to get unblocked? More so, I'd like to hear a reason for this as well.
Next Page