Not receiving any emails, but can send emails
I haven't been able to receive any mails for the past few days. This has been happening almost everyday for at least a few hours per day. Please help? Thank you.
not receiving mails from a specific domain name
Dear support staff, I have already emailed you about this issue but since there is no reply, I want to try this forum. from last week my email address b""""""@tjay.com is not receiving emails only from irco.com. there are no emails in spam folder as well. all the other email addresses in tjay.lk domain name are receiving emails from irco.com but b""""""@tjay.lk . I'm using the admin account of tjay.lk and spam filtering is also turned off and irco.com has been added to the white list for a longer
No aparece remitente ni asunto de los últimos correos recibidos
Buenos días He estado usando el correo con normalidad pero hoy de repente han desaparecido los destinatarios y asuntos de los correos de la última semana. Puedo abrir el correo pero no me aparece ni el asunto ni remitente. Coincidiendo con esto, he dejado de recibir los correo que me envían, aunque sí puedo enviar con éxito. Gracias Un saludo
Mail not being received by some recipients.
Hello, When I am sending emails, some of the domains are not being able to receive my emails. This problem is there from past 3 days. Please help.
Imap is not working
Email bounced from Zoho: 554 5.4.0 <mx2.zoho.com #4.4.1>
My friend continue having issue sending email to us, and gave me the bounced email with the following reason: Remote Server returned '554 5.4.0 <mx2.zoho.com #4.4.1>' .. 1. What exactly the cause of '554 5.4.0 <mx2.zoho.com #4.4.1>' ? 2. Is it related to the headers size limit? If yes, what are the limit by Zoho? Thanks
Confirming before I start...
...That it is OK to change organization name and also the existing emails in my account? and Do I need to do all the set up with emails and domain set up at once? What is best way please. and is Orchestly where I want to be for an instruction page for changing emails? I am not sure what Orchestly is. I am the Super Admin and the account owner. Please advise at your convenience and thanks much Jen p.s. any links would be great.
Mail not syncing between web and phone.
I check my Zoho mail account online and on my phone through the Gmail app. However, when I mark emails as read, the two are not syncing. Thus, I end up having to sort through all of my emails twice. How can I fix this problem?
Sending emails blocked and support response is to email back??!!??
I submitted a help ticket saying I am getting the following message when I try to send an email. "Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Learn more." I receive an email from someone in Support named Karthikeyan S which says this: ==BEGIN MESSGE== Hello, Sorry for the trouble. Your account was blocked as our filters detected unsolicited/ promotional/ inappropriate outgoing emails, as contrary to the Zoho Mail Business Usage Policy To check the feasibility of unblocking the
User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts.
Our mail office@kontinental24h.com was marked as spam. If I am not mistaking this happened because we are sending similar mails with our offers to our customers who left their mail address after having a phone call with them, if this is unacceptable and breaking the policy in some manner, we will change our flow. Thank you and I look forward to your help and reply soon.
Unable to logon to email account
I was unable to login throughth e app, Kept on getting: refresh token limit has been reached what is it? I reset the password, deleted the app, downloaded it, nothing. what do I do? Kaari
Misleading "Mail hosting is not enabled for your domain" error
When I navigate to the Mail Administration section in the Control Panel, I see the error: "Mail hosting is not enabled for your domain(s). Please enable it in your Control panel to receive emails in Zoho." But I did enable the domain! The "Domains" section of the Control Panel, shows that everything is set up correctly (except DKIM). I can correctly receive and send emails using the domain. Please advise!
Not receiving MailChimp verification e-mail
I can receive e-mails from gmail, but not Mailchimp verification of domain ownership e-mail. Mailchimp verify message: "We're having some trouble delivering to rafael@e****se.com.br. Looks like the verification email might've bounced." All status is green: MX, SPF, DKIM. Registros MX Host Prioridade mx.zoho.com @ 10 mx2.zoho.com @ 20 mx3.zoho.com @ 50 Whats the problem?
My domain name is expired. Can I use a similar one I own as an alias to receive emails ?
The domain name (mydomain.com) I used to create my free pro Zoho email address is expired. However I had a similar one (my-domain.com) which I renewed recently. But when I want to use it as an alias it is said " You have reached the limit of free domains. Evolve to a superior offer to add more domains." Any help? Thanks in advance. Ps: I can still send emails from my johndoe@mydomain.com but can't receive any.
Why shared (delegated) calendars do not appear in OS X ?
Bonjour, We, in our organization, shared (delegation mode) calendars between us. I could add my calendar in OS X Calendar app (following this link https://www.zoho.com/calendar/help/caldav-sync-zoho-calendar.html). The problem is the calendars i can modify in Zoho (because of the delegation) do not appear in Calendar app ! (See the screenshot of my Calendar Preferences panel in OS X).
Can't login with my other account
Hello, I have a problem when logging in with my other account spall01@zoho.com. Unfortunately, I get the message that the password is wrong. I can not reset the password, because my old provider does not exist anymore and I can not open any emails. Unfortunately I forgot to change my Primary E-Mail address. What can I do now? Can you help me and send me a password reset link to this address?
IMAP problem!!!
A few hours mail does not work through imap. Klien Thunderbird. Mail on personal domain. imappro.zoho.eu. Through the browser everything works! ((
I cant create a new user in Zoho Mail
I'm trying to create a user with the following e-mail: contato@srfadini.com.br But it says that the user already exists. Obs: I can't seet is showed on user detalis list.
Blocked account - cannot send emails
Hi, i'm not able to send emails from my account. It says Su cuenta contacto@..... se ha bloqueado debido a motivos de seguridad. Tipo de bloqueo: Correo saliente bloqueado. Please I need to unlock it asap. Thanks in advance
Cannot Configure IMAP
Everytime I check my IMAP access in mail Settings, and reload the page the check mark is gone, So I am unable to configure my email in mail client.
Outgoing disabled
Dear Zoho Team Our email address reservation@mahaputrahospitality.com outgoing is disabled. I have tried to enable via mail admin control panel but the access is restricted. I looked at our sent item and found that there are some unrecognized sent items in it. I have charged the password so kindly activate our outgoing email again. Sincerely Surya
Filter Question: How to filter emails from forwarded account
Hello, I have an old business account from a different domain. It is now set as a forward to my new domain email account. I want to filter the items that I receive as a forward from the old account and automatically place in a folder. Each of those emails contains the "from" email address plus "via <olddomain.com>". I tried to filter by that "via" text, but it does not work. Any ideas how to filter those emails? Thank you, Byron
Error 553 message filtered
ERROR_CODE :553, ERROR_CODE :Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1) Dear Zoho I ma getting the above message everytime I send emails to one particular organisation. I can receive emails from them but cannot respond. It seems to suggest that my IP address is being rejected by the receiving server. How do I go about resolving this issue ? Thank you in advance
Puedo cambiar mi dominio por otro
Hola tengo un Plan Lite y quiero cambiar el dominio que vinculé por otro esto es posible? Y si es posible por favor me envían un instructivo o tutorial para poder realizar el cambio, gracias.
there is one user from 5 users in my admin not sending or receiving mails
i have 5 users in my admin all users sat up on outlook and sending mails and receiving mails from outlook and from mobile app TFA is off for all users only the user hr@chuckecheesejo.com is not sending or receiving and won't setup on outlook every time i enter the settings of this user by zoho admin app i found the incoming mail and outgoing mail is off , i turns on , go out the app and go again find it off all other users on the same app and account is on i use also when setup on outlook 2013
I am not rec
Since yesterday 19th March 2019, I haven't been able to receive emails
Bounced email - not understanding the reason
I tried sending a short email with a PDF attachment this morning and it bounced. The information provided is as follows: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. <sent to address> INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Please turn on SMTP Authentication in your mail client. sender-of-o51.zoho.com [135.84.80.216]:21097 is not permitted to relay through this server
We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
Hi, Im creating a zoho mail account and I want to use my own domain but I always end up having this error Error: We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com And Im using jpmateo022@gmail.com as contact email
Changing how Forwarded/Reply message text is included
When doing a Reply or Forward from an email, Zoho correctly includes the contents of the previous email. However it indents it and adds a vertical blue line to the left. Is it possible to disable this feature and have the previous email included as-is with just a header noting From/To/Subject etc ? Thanks Daraius
Account and Password reset
I forgot my password and i have misplaced the phone and sim i used in creating the account. Kindly help how can i retrieve my email acccount:- morenike@dewiaoptions.com I hope to hear from you. Please it is very urgent, Thanks
Retrieve emails
For an error on one of our users accounts info@incoselloverde.com, the incoming e-mails where send on trash can and deleted for mistake, can you please retrieve those e-mails as soon as possible, thanks!
mail blocked
today only i created the zoho mail account but i unable to send mail it shows unable to send message;Reason:554 5.1.8 Email Outgoing Blocked kindly rectify this problem as soon as possible
signature
What is going on with signature pictures?
Unable to download tasks list in PDF or even give print
Hi I am Unable to download tasks list in PDF or even give print. And this problem is cropping up again and again. See attachment for clarity
Keyboard shortcut is not customizable
Hello! In Zoho Mail I can't edit the previous and next keyboard shortcut because it keeps reverting to the default keys UP & DOWN arrows. Thank you.
Unblock account
I cannot unblock the account jtomas@bonadrone.com, could you please help me with this problem? Thanks, Josep - Bonadrone
unable to send mail
today only i created zoho mail but i unable send mail it show this message unable to send message;Reason:554 5.1.8 Email Outgoing Blocked kindly rectify it
imappro.zoho.eu not working
Cannot receive mail with IMAP account: not responding, endless sync process. The problem covers all organization mailboxes.
How to display contacts as Last name, First name
Hi, How do I set the display of contacts to LastName first? In the app this is a simple click, and it works beautifully. On the desktop, I cannot find where to set this. In General Settings under Organisation Options, it will not let me change it, I always get the "Oops, something went wrong" error message (tried it in different browsers). Thanks.
zoho mail blocked
My account has been blocked yesterday and I cannot send any mails, yet. When will it be unblocked? How many mails can I send per day? 10? This is awful little... Can one send more mails without paying? I am a private user, no company...
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