All my mail messages get marked as SPAM
Las thursday my hosting provider went down for 24 hours. After the crash all my mail messages started appearing in the Spam folder. Today in the morning I deleted and created and verified the DKIM and SPF TXT records on my DNS. I sent myself a message to a Gmail account to check the original message. I got a SOFTFAIL report on SPF and Fail with DKIM. What can I do?
No longer receiving e-mails, cannot properly configure DKIM and SPF
Hello! When I initially set things up, it looked like SPF and DKIM were working. I got e-mails just fine and they'd mostly get through where I wanted them to go when I sent them. I've constantly had the little notifications showing they weren't working. I figured since I could receive e-mails I wouldn't worry about it. But today I thought I'd try to fix it. I changed some DNS settings and I think I broke something. Now it says that MX stuff isn't configured, I don't get any e-mails, and I can't figure
Blank E-mails
Hello, We are using Zoho Mail and we seem to be receiving a few 'blank' emails. Initially we thought this was just one or two users but it's becoming a bit of an issue. How can we fix that? Thank you
group e-mail not working from external sources
Hello I've created a group contato@solstice.pt with an alias geral@solstice.pt but neither of these addresses will forward received e-mails to the members of the group. Can you help me?
Standard vs Free
If I bought standard plan for my main account, can I still use free accounts for my domain and additional domains I add? I want to add an additional domain to my account but it says I have to upgrade. Is it possible to only upgrade my account, add a new domain and use that domain with free users?
Recover email ID
I created an email account a while ago with the intention of making it my main account but I left it for ages. I have forgotten my email ID and so cannot log in, although I have managed to reset my password because I linked the account with my mobile number. Is there a way to do this? I would be happy to start a new email account but I already have my mobile linked to this one! Thanks
Can't receive email
Hello. When in dashboard, all is green, except DKIM ... But I can not receive emails. I get the 553 Relaying disallowed error. Can you check and tell me what is wrong? the domain is lexus-expert-translations.ro and the email account is office@lexus-expert-translations.ro
Not receiving emails
Hello, I tried to set up Zoho Mail so that I could also receive emails in one of the apps on my phone. However, I seem to have changed something which has made it so that I'm no longer receiving emails. Are you please able to see what has been changed and kindly change it back to the previous settings so that I can receive emails? I should note that I did this last September, just in case this helps when finding the exact change that was made. Thank you very much for your help.
Note receiving email
Hi, I just realize i can't receive any email but i've no problem sending out email to other. Please help.
Sent Email Queued
I have ActiveSync setup on my android device. I am using the gmail app to manage the email. I am receiving emails OK, however when I try to send an email it is slow then simply says 'queued'. The message is not delivered. I have looked at the settings and cannot see any way to correct this?
Not receiving emails
Hi! I can't receive mail, pls help my mail is Quocthang@cokhittt.com
Cannot Access Contacts !!!
In the sidebar on the left, clicking on the different options takes me to the proper view, except for Contacts. Clicking there nothing happens. I need to add new contacts and update an existing contact - PLEASE HELP !!!
Cannot Access Contacts
In the sidebar on the left, clicking on the different options takes me to the propper view, except for Contacts. Clicking there nothing happens. I need to add new contacts and update an existing contact - PLEASE HELP !!!
Cannot enable Push / Active Sync
Hi, I created an email account at zoho.com. Now I want to configure my Android device for Active Sync. (Syncing via IMAP works.) I am not able to enable Push for my Zoho account. I tried it here: Zoho Mail >> Control Panel >> User Details >> "My account name">> Mail Accounts tab. I am not able to switch to Mail Accounts tab. There pops up a message: "To access mail account, enable mail hosting for atleast one domain." But I cannot add the domain, I am not the owner of it. Thanks.
SET IP restriction - Zoho mail
Hi I want to set ip restriction for my user when they are in office. And also how it s work from the mobile ?. Thanks
Gmail emails are not received
Hello dear friends, I have verified that I can not currently receive emails from gmail. I have tested with hotmail and sending and receiving work properly. Also, there is a client of our business that indicates that he has not received an email that we have sent him. I would like to know if I can access a log to verify the mailing. I would like to know if the configuration I have is correct and what procedures I should follow if necessary. I thank you very much in advance. Greetings.
IMAP Settings not seen
I just got a free email under a custom domain - but under settings i do not see any settings to enable IMAP - and does not log in with the settings in Apple Mail as is.
Cannot access inactive account
My business account is inactive as image bellow i don;t know why? it's so important for my organization because i used it for my business
Zoho Mail Account Inactive
After deleting my main zoho account. I reactivated it but when I was creating my alahemalahe@zoho.com mail, the response was username already exist. I tried to log in but the response was email is inactive. Now my question is how do I activate my account because I want to use the same user name. Please help me.
Mail Filters with Custom Functions
Hi, I'm trying to set up some custom function based email filters, but the documentation seems a little incomplete and the error messages given by the editor are often not very useful. Some things I've noticed: the auto complete popup is often cut off. arguments to some functions that show up in the popup aren't documented. Unsure what email headers are exposed in the message details. There's no good way to test or debug a filter. sender and from appear to be reserved words, so you can't use them
This Operation has been restricted. Please contact support-as@zohocorp.com
Hello, I am trying to add my domain but, It shows me error like "This Operation has been restricted. Please contact support-as@zohocorp.com ". I am trying to add domain name shoppinginvicta.com.br Thanks.
EMAIL SEND/RECEIVE ERROR
Hi guy My email account tung.do@eustream.vn can't send/receive email. Kindly support urgently This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. //quoted// tung.do@eustream.vn, ERROR_CODE :421, ERROR_CODE :Host not reachable. Received:from mail.outlook.com (40.69.150.160 [40.69.150.160]) by mx.zohomail.com with SMTPS id 1523262202246211.44351169626543; Mon, 9 Apr 2018 01:23:22
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance
am getting the error when am trying to add an account after chaging my domain
How to best contact support as paying customer; experiences of fellow Zoho users?
Hi all, I'm a new paid customer with Zoho Mail and I'm reaching out to fellow users, especially if you're paying for Zoho Mail, for some guidance using Zoho's help system. - How do you usually contact support? - How quick are they? Thursday morning I created a support ticket regarding my email migration. As of Friday afternoon it still has not been answered. Here are the four options I see when I try to "Submit a Request" Nothing Urgent can wait Just FYI Emergency Im stuck need assistance - How do
Can receive e-mails through Thunderbird but not send them
For about a fortnight now, I have been unable to send e-mails through Thunderbird using Zoho-hosted accounts. None of my SMTP settings (of which I have attached a screenshot) have changed—I’m just suddenly unable to send mail except through the Zoho webmail portal. This is true for both my individual company e-mail address and the company’s client services e-mail address. I have also attached a screenshot of the error I get when attempting to send mail through Thunderbird. I use a VPN and change
i am not able to send/receive mails
i am not able to send/receive mails. i have asked the same question 10 minutes before and zoho removed that question without solving my issue. this type of behavior from zoho is not appreciated
I am not able to send/ receive mail
i a not receiving mails thereafter i tried sending mail but it also didnt work. please help
I cannot receive emails from my zoho email account
I recently changeg my hosting of my domain and i have problems to receive mail. I configured the DNS, SFP, DKIM, but still have the problem. The domains is mascos.cl and the mail is contacto@mascos.cl Thanks for the attention.
Cannot send email to mx.zoho server despite valid DMARC
Hello, My emails get rejected from multiple domains using mx.zoho.com e.g. 550 5.7.1 Email rejected per DMARC policy for like.co The domains I sent from (@like.co, @oice.com) have valid DMARC + SPF/DKIM policy, set to p=reject. CC to other @gmail address passed DMARC checking, so it seems not to be our DMARC problem nor the email has invalid DKIM. Is it a misconfigure on zoho MX or the receiver's side? I am not familiar with how does zoho mail work. Problematic domains include info@icoholder.com`
Import emails from Gmail
Hello, I am trying to import 500Mb emails from Gmail. Emails are .eml files extracted with Gmail backup. I split these 500Mb emails in .zip files less than 50Mb. So I have 10 .zip to import. 3 first .zip files were imported correctly in a zoho folder named "Gmail". When I try other files there are no imported email anymore. Is there a size limit in importing files? Maybe ... I there some contents in .eml files which could stop importing process? I dont think so ... Please help me. Zoho is better
Can not send email from my email in Zoho
Dears It is long time I was not able to use my email address when I am sending email from my https://mail.zoho.com/zm/#settings/all another email address will send that email. I attached the file which can find the problem. Now I am in Malaysia and can reach me by +601123116130. My user ID:6476353922 thanks in advance Mahdi Kamali
not all emails showing for linked pop account
Hi I recently linked a second Zoho account to the view of my main account, so I could toggle between the two easily. Great feature, but it seems that emails only until 19th of Dec 2017 have loaded onto the added account view. I've logged into the added account separately to ensure there are more recent emails that should be visible. Can you please advise on this? Thanks
I cann not receive mails
Please, since yesterday we can not receive emails on any of our accounts. Please help.
Locked out of my super user account!
Hi, We need help in regaining control of our account (sbmediauk.co.uk) as the system has now started saying the password is wrong and we didn't have a alternative email to backup which I now regret!
Outlook 2013
I have one Zoho account with two aliases (two different domain names). How can I configure the redirection/forwarding of this account to Outlook 2013 that there were two different accounts/two different domains . In the Outlook, emails must come to the account according to the domain name.
How to access Outlook data file emails from Zoho?
Yesterday, I did a conversion of offline folders using Stellar OST converter tool, available here: https://www.stellarinfo.com/convert-ost-to-pst.php Right now, our team want to access emails from ZOHO account. Is it possible to import PST into ZOHO account? Please suggest!
Adding a domain is restricted
Heya I'm trying to add a domain and it's saying the operation is restricted. I can't currently make a screenshot but it tells me to contact support, I did, nothing happened. The domain is valeriajivkova.ga Best wishes, Someone really dumb xoxoxo
Unable to add domain
When I add my domain, I get this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details.
My Email sending every several second
My emails send every few seconds, and I do not know why. What should I do?
Search messages for embedded pictures
My customers keep sending pictures embedded in emails instead of as an attachment. If I need to find the pictures later it involves scanning each message one by one. Is there a way to search for messages that contain embedded images? These are retail customers so there is no training them to just attach the images, which are easy to search for.
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