Can't video or audio call in Zoho Mail group chats
Hello, For some reason, we can't place audio or video calls in our group chats in Zoho Mail. The one to one chats have the video and audio call buttons and work perfectly fine. The group chats, however, do not have the audio and video button, and so we can't audio or video call. :( Here's a screenshot. The chat on the left is a one to one chat, while the one on the right is a group chat. I am pretty sure I tested this once before with a group chat, and they did have the button. What's going on?
Sending & receiving emails slow to nonfunctional
This evening, I suddenly realized that I was not receiving any emails. A couple of tests that I sent myself have trickled in, but they're very slow. Also, no emails were going out from my zoho account. (no indication of an error, just nothing happening when I "sent" the messages, even though the confirmation popped up - the message didn't appear in Sent messages, or in my destination account) An additional problem I've been having the last couple of days is that my emails from zoho to my Time
Name of user appearing different
Hi: For our domain email praxisga.com, one of our users chandrashekhar.bhide@praxisga.com appears as Chandrashkar in the name. This is happening in ALL emails this user is sending. When I (admin) see him in user accounts, we are seeing the right name. Can you please help?
Recover Email
Hi! I accidentally deleted an email from the Spam folder that I need. I looked in the trash and it wasn't present there either. It was an email from yesterday (5-29-17). Could you help me recover the email? Thanks! Jeff
How I get DKIM Private Key file?
Hi, I want to use PHPMailer using Zoho, but I can't see my private key file, that I need to get DKIM working with PHPMailer. How I can do this?
Can't create new user - error shoing 'User already exist''
Hello, I have created new account with admin id admin@aditmedia.in I also created user: hello@aditmedia.in but by mistaken i have deleted hello@aditmedia.in Now i tried again to create this user "hello@aditmedia.in" but its showing the error "User already exist in Org" Please release "hello@aditmedia.in" from your database and help me to solve this issue
Outlook pst migration tool please
Can you pls send me the link to the PST Migration Wizard? Also, if I transferred a Outlook for Mac pst to a windows machine, would I be able to transfer that mail as well?
I cant add User at Mailadmin Zoho
Hello guys, please i have been trying to create ivhanfg@andalin.com but its not going through, I dont know why im getting the error all day. Here is the error below : Unusual activity detected from this IP. Please try again after some time. Please how do I solve the problem. Thanks.
I cant add User at Mailadmin Zoho
I cant add user at Mailadmin Zoho, I trying all day to add : ivhanfg@andalin.com and getting error : Unusual activity detected from this IP. Please try again after some time. Plz how to solve this problem. Thx
Can't add a domaine that im the owner
Hi, We want to add the domaine cloudy.ma to our existing console cloudy.ae, but we can't. could you help us to force this ? Best
Can't retrieve new email on one device
On my phone, one of the email accounts suddenly stopped retrieving new emails. (The email account is being retrieved from a server other than zoho.com.) No matter what I do, I can't seem to get this device to retrieve new emails for this account, although the other accounts still work normally. But then if I go to my desktop, new emails for this account are retrieved as expected. I don't even know how this is possible. Please help. Jonathan Wood http://www.scwebgroup.com
The email account that you tried to reach does not exist
Hi, I have created an email for my domain: admin@welldone.vn but i cannot send message to this email. In mx records i use both google and zoho.
Zoho Mail via API
We're hoping to end up getting our hosting clients to create and use Zoho Mail, but we want to do so by offering a simple way integrated in our systems via your API. Most/all of our clients have email on their domains, but we have no idea how to create such email accounts on Zoho via the API Can you perhaps assist?
554 5.2.3 mailpolicy violation error delivering to mailboxes
Some people are reporting bouncebacks from my account with the error 554 5.2.3 mailpolicy violation error delivering to mailboxes What is going on, please.
553 Relaying disallowed problem
I have a problem after moving my dns and now i cant recieve emails. My mx are directed to zohos. i checked mx and it seems fine. Let me know how it can fixed.
553 Relaying disallowed - spring
I am trying to send email to my zoho account, to my custom domain (not zoho.com) from another email account @estudiodominguezyasociados.com Every mail i send i get the following error: Connection closed by remote host. Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 553 Relaying disallowed as <Usuario@DESKTOP-RNAHPMG> In developer server (not https) Setting server mail: host: smtp.zoho.com port: 587 username: **@estudiodominguezyasociados.com password: *****
553 Relaying disallowed - spring
I am trying to send email to my zoho account, to my custom domain (not zoho.com) from another email account @estudiodominguezyasociados.com Every mail i send i get the following error: Connection closed by remote host. Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 553 Relaying disallowed as <Usuario@DESKTOP-RNAHPMG> Setting server mail: host: smtp.zoho.com port: 587 username: ***@estudiodominguezyasociados.com password: ***** protocol: smtp
mx.zohomail.com #553 Relaying disallowed
I am trying to send email to my zoho account, to my custom domain (not zoho.com) from another email account ie. yahoo.com. Every mail i send i get the following error: mx.zohomail.com #553 Relaying disallowed
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hello, I cannot create new email user to my domain jamescubittresources.co. I get the following error message when I try: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Please help. Tom
Change of domain provider cant receive emails
I've recently moved my domain registrar from Godaddy to Namecheap and now am unable to receive emails in Zoho Mail. I've updated MX records to point to Zoho as per instructions, and can sent mail, but cannot receive. Any ideas? Thanks
want super admin username and password for email surendra@raicareer.com
want super admin username and password for email surendra@raicareer.com
I cant add new user
Greetings, I have been trying to add new user account and repeatedly got the following error message : This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Kindly fix this for me, or tell me what to do .. Thank you
cannot add a domain
When I try to add a domain from https://mail.zoho.com/cpanel/index.do#domains/adddomain . Its showing This Operation has been restricted. Please contact support-as@zohocorp.com for further details free plan not added any domain
Importing Emails
Hi, I have just started a Zoho email account and can't figure out how to import emails from my other email address which is through SquirrelMail 1.4.21 or SquirrelMail which is a MSG file. Our email address is with Tastel.net.au but they are shutting down some of their emails and ours is one of them. We don't have long to change everything over.
Account Blocked
Dear Zoho Team, Due to misconfigured default account in an email client lead to blocking of an email account at info[at]gayatrirestaurant.com. Please assist to unblock. Details :Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit. Regards Hari
email groups not working today
Hi, I am having trouble with internal mailing lists. I know of several internal emails to internal mailing lists that are not reaching the groups. I am not sure when the problem started, but likely some time late afternoon yesterday. Let me know if you need more info (or look at the emails I sent within the last hour). Thanks Philipp
Deleted Emails? Get them back?
my zoho email was close to full. I right clicked on the zoho inbox and deleted all emails before May 1. When I got back to my Outlook Program on Windows 10, all of those deleted emails had disappeared! I didn't want that to happen. In the past, old emails weren't deleted. I don't think my settings have changed on Outlook 2010, but when I was trying to figure out how to delete I may have changed some Zoho settings. Why did that happen? Is there as configuration that needs to change in outlook?
The RETR command did not succeed.
Can you help me with this error message on my account: The RETR command did not succeed. Error retrieving a message. Mail server pop.zoho.com responded: defenderWKS-SpamStamp: Build: [Engines: 2.15.6.911, Stamp: 3], I am using pop acces, tried pop.zoho.com and poppro.zoho.com. It worked today in the morning. If I download only headers it works? Imap works normally? Any ideas?
Not receiving emails!
Help! Suddenly not receiving emails.. can send them out though!! No idea what to do.. any ideas at all?? Anyone?? :)
mail dissappeared
my mail disappeared after i tried to do something to store it. i ticked all items of mail and then clicked on the archive folder hoping i could store them there, but they all just disappeared instead.
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for
ganesh.s@samarthainfo.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <gyanendra.swar@samarthainternational.com> No Such User Here Sender verify failed Received:from mail.zoho.com by mx.zohomail.com with SMTP id 1494318860662350.06515593830727; Tue, 9 May 2017 01:34:20 -0700 (PDT) Message-ID:<15bec584974.fc8eed8d195149.7044586372590903248@samarthainternational.com> Date:Tue, 09 May 2017 14:04:20 +0530 From:"ganesh.s" <gyanendra.swar@samarthainternational.com>
DKIM cant connect to verify
Regarding the domain eventsecretary.com.au I have setup the TXT record with the relevant value. External tools validate the dkim ok. However when I verify in ZOHO I get the following: We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again. Thanks
Unable to connect SMTP server Reason: Authentication failed
Unable to connect SMTP server Reason: Authentication failed
Can't Create New Email Address
Hello! I am trying to create a new account in the Control Panel for the domain "hexa.gq", but it say's it can't create the email address. I am stuck at the setup screen. Can you please whitelist the domain "hexa.gq" so we can create a new account. You had to do this with "hexatech.gq" also and we are now adding this domain. Thank you! Austin Hexa https://hexa.gq
Problema Correos Salientes Deshabilitados
Buen día, necesito de su ayuda super urgente debido a que no puedo enviar correos desde ninguna cuenta de email creada desde hace 10 días y me encuentro bloqueada y desesperada, ingreso a la plataforma para mirar cuenta por cuenta y me aparecen todas las cuentas con la misma situación de que el correo saliente esta deshabilitado, y ya he intentado por toda parte activarlos pero no es posible porque me dice que es una opción de pago, necesito que por favor me puedan ayudar lo más pronto posible, ya
Mail rejected by destination domain
Hi, Would like to ask for the support on the error 5.4.1 Mail rejected by destination domain our mail was being blocked or filtered. Please checked it our mail was being blocked or filtered. If it is being block kindly unblock us or removed from the block lists. Is it safe to post info here, like email it will be visible to all? Attached is the sample error, Kind Regards, Jessie B
No puedo recibir correos pero si enviar
Hola, No puedo recibir correos pero si enviar, he configurado todo ok segun su manual. Dominio: classtraveleirl.com Gracias
Plz Help
Se detectó una actividad inusual para esta IP. Inténtelo de nuevo más tarde. Obtengo este mensaje en el proceso normal de creacion de cuentas. Como se soluciona?
Email ID already exists error
I get the following error "Alias Email Id already exists" while trying to create an alias info for my domain mails. I've already contacted support (support [at] zohomail [dot] com), Monday morning and have yet to get a answer. This is my primary email and I would be grateful if this could get fixed as soon as possible. Thanks!
Importing Emails
Hi, I have just started a Zoho email account and can't figure out how to import emails from my other email address which is through SquirrelMail 1.4.21 or SquirrelMail which is a MSG file. Our email address is with Tastel.net.au but they are shutting down some of their emails and ours is one of them. We don't have long to change everything over.
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