User Details Not Updated
We have changed the First Name and Last Name fields of our admin account. When sending an email from this account it is still showing the from address using the old values. How do we change this? All settings have the new (correct) name.
Sender Address Blocked 554.5.1.8
hi i am not able to send mail from gm@horizonmsuae.com . I think account is locked please unlock it ASAP.
False SPF warning
I am getting SPF entries in your domains DNS are not configured to match with Zoho.Please configure SPF to ensure better email delivery. Event though I have set it currently in my DNS Record. Is this an issue on zoho side or my dns side? FYI I have me domain with Godaddy
DKIM not enabled even though its verified
Please see this screenshot of the third party tool https://www.dropbox.com/s/y7eqcgkc04z06lp/Screenshot%202017-02-07%2012.09.46.png?dl=0 to verify the DKIM record. The DKIM record is verified. Also see https://www.dropbox.com/s/5skmmwq7yk9jj2b/Screenshot%202017-02-07%2015.38.25.png?dl=0 here status is verified but selector is not verified. Why? Could Zoho support help here? Regards, Daya
not receiving emails
Hello, is there a problem with the servers? I am not receiving my emails since this morning. I have tried sending some test emails from an alternative account and those do not arrive either. Please fix this ASAP.
Unblock email please ?
Hello, Can you please unblock : info@float-in.pt Thanks
Exceed Limited. Please unblock.
Please unblock my email add : drshindu@wfront.co. Thank you.
Using contact categories on iOS
Hey all, is there a way to use contact categories in the iOS app to send a mail message like you can in the browser by just typing the category name in the To field? I'm just starting with Zoho and find this feature every useful on the desktop, hope it's not missing on mobile. Thanks, Ben
SPF not working
Dear Zoho team It always shows the triangle symbol. SPF record is "v=spf1 mx include:zoho.com ~all" Could you give some support? Thanks
Deleted email
Can you recover my deleted emails from the past month and a half or so?
Am not receiving email from certain email address even after whitelisting
Hi there! I have a script on a webpage that sends me an email with an attachment. However, the email does not arrive in my inbox. (if I have it sent to my gmail address, it arrives fine). I added the domain to the whitelisting option.. however.. still nothing. Anyone any idea how to fix this?
554 5.2.3 MailPolicy violation Error delivering to mailboxes
Dear Zoho Team, I'm just trying out a script from my machine which give auto mail (based on some conditions) from specific id (Gmail) to my Zoho mail id. while testing it worked out well. but now when i try that i get 554 5.2.3 MailPolicy violation Error delivering to mailboxes error. I think my other mail id blocked by Zoho. Now currently I'm not all receiving any mail from Gmail. How can I add my mail id to white-list so that I would continue using my auto-mailer script? Thanks and Regards!
Please help to check SPF verification
Dear Zoho Team, I have free zoho email. I can't figure out why SPF can't verify. Can someone help to solve this issue?
Email Client Failed to Find Setting (Urgent!!)
I am able to access my emails on the ZOHO Mail platform but when I set up the email account on Postbox, I keep getting the message - 'Postbox failed to find the settings for your email account" Could you please let me know what I could be wrong? Thanks!!
Postbox (Mac Email Client) failed to find settings
I am able to access my emails on the ZOHO Mail platform but when I set up the email account on Postbox, I keep getting the message - 'Postbox failed to find the settings for your email account" Could you please let me know what I could be wrong? Thanks!!
No es posible añadir la dirección de Alias
Intento generar un usuario y me aparece el siguiente mensaje: No es posible añadir la dirección de Alias Alguien sabe como poder solucionar este problema? Saludos
Email blocked
Can you unblock my email. I know why the emails were bounced that caused it, and it's been rectified.
me@domain.com mail id
worst service eve by zoho
Mail has HUGE Bugs!
As you can see below Zoho when compared to Gmail, is screwing up on certain links in the email. Instead of showing the link text it shows the tracking url. This happens if I try to link a URL. For example: www.theamberspirit.com When I try to link the above link it will just show the tracking code instead of showing www.theamberspirit.com The 2nd issue is that Anchor links just don't work. If I click on them they reload the window on desktop/ on the mobile app they open the browser and point to:
email system
how to recover email sistem that no configured yet: www.vbmoto.com
Unable to receive emails?
able to send mails ut unable to recieve..what to do?
yahoo foward
printed out yahoo's instructions to turn on forwarding ,went through it several times and it will not send verification email checked to make sure ptp1943@zoho was correct in the box, I can receve emai from zoho account. Don't know what to do
Please help: recover accidentally deleted trash
Hi, I've accidentaly removed all sent mail in this morning thinking I've had a backup on my PC, I need to recover them back, I've emptied the trash, can you help me recovering all mail lost? It's really important 'cos I have all mail sent for my own Company. Thanks in advance
Problem sending email - specific domains
Hi, i'm having issues sending emails to specific domains, namely: hotmail.com and toa-eu.com ----- The following addresses had fatal errors ----- [Status: Error, Address: <xxxx_xxxx@hotmail.com>, ResponseCode 421, 4.7.0 Temporarily Deferred] Message will be retried for 4 more day(s) ----- Transcript of session follows ----- Received:from XXXXxxxxxXXXXxxx(xxxxxxxxxxxxxx [xxx.xxx.xx.xxxx]) by mx.zohomail.com with SMTPS id 1483521855889565.8622075957446; Wed,
Just upgraded to a paid account and my test messages aren't going through! Please help - URGENT
Last night I received an email stating; MailBox Size Exceeds Limit. and that the user (me) is blocked. I was using a free account, so decided to upgrade. I had another email attached to my account and didn't want to pay for that one as well, so I deleted it. In order to delete it I had to change my password, as I had forgot the old one. I successfully changed the password, deleted the account and upgraded to a paid account. Everything seemed great until I sent a test message from Gmail and received
Name shown is wrong in send mail
I don't know what is the problem with Zoho, the send mail shows the Name -neharane.4433, whereas the name is changed to Neha Rane. I have saved it many times and even changed the password, I was thinking to upgrade, but now I know why people prefer Gmail and outlook.
SPF entries in your domains DNS are not configured to match with Zoho.Please configure SPF to ensure better email delivery.
I've been reading the forums and it seems that I will have to wait a day for this problem to resolve itself. I have done everything the Zoho steps instructed - my domain is quakerfurniture.us Please advise if this is something I just need to wait on to resolve itself - I am able to send emails but not receive them. Thank you ~Amanda Haskin
New IMAP server issue???
I use IMAP on my phone. never had an issue. Got a new phone today, was setting it up, when it tries to validate it keeps responding with error "your username or password is incorrect." ive rentered it a dozen plus times now... it is not incorrect. The only thing that appeared as new to me was the zoho server. Now, imappro.zoho.com is the server. this is something new. im entering port 993 and requiring ssl, but no matter what i enter i get same error. i thought i was loosing my mind so i
ERROR_CODE :554, ERROR_CODE : 5.1.8 Sender Address Blocked
my email is blocked . please unblock it asap
Website issue
Hi., I found some bug in your website, I will describe in two scenarios, case 1 : Initially, I disable running JavaScript in my browser for all webpages. Now, I try to login in 'https://www.zoho.com/mail/login.html' it show some warning message say "Note : JavaScript is disabled in your browser. Please enable the JavaScript to continue.", this is working fine. but when I try to login with the link 'https://mail.zoho.com' it doesn't show anything to me, it just show only the blank page. Actually,
zoho.eu mail settings shows blank
Dear Zoho, In Zoho Mail (EU domain), when I go to settings I get a blank window frame: https://mail.zoho.eu/zm/#settings. The settings have disappeared. This happens on both my .eu accounts. I hope you can fix this. If this is a problem only with my account, I will be happy to send you my account user name. Thanks, Serge
Extremly Urgent: Unable to access Zoho Mail Login Page since today morning
Dear Zoho Team I (Biswanath Rath, Org: BnR Films) am unable to access the Zoho Mail Login Link/Page since today (i.e. 7th Feb 2017) morning. I tried clicking the 'Login' button several times, but the Mail home page just wont move. The issue seems to be with Zoho Mail Login Link/Page alone, since I am able to access (and login) in other Zoho Apps like Zoho CRM etc. Can you please respond ASAP, as I have to send some urgent business mails. Eagerly looking forward to your response. Thanks and Regards
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
Good afternoon! I am from Honduras, we ve been using this email since this month, and my job is to send a catalog to our customers with the products portfolio, we are kind of a small company, and we have the exclusive distribution of Polaroid, on consumables and peripherals, this messsage appeared a while ago and right now I am stuck, I would like your help in order to continue, best regards, Marvin Kaleb Delcid
Address Blocked
Hello, "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" please help me. My email account seems to be blocked. I have read, that is due to sending spam or something. I can assure you that the emails is used primarily for business communication. I have been using ZOHO mail for years and it is great. I have sent today some emails to new companies to explain the purpose of our business, and yes, these emails were the same, but those shouldn't exceed some caps you may have in the system
Problem: Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Hello, when attempting to send an email, I receive this error: Unable to send message;Reason:554 5.1.8 Sender Address Blocked. My email address: info@potiskan-trak.si Can you please unblock email address. Best regards
Unblock user.
Need help unblocking user bsickels@challengesales.com It does not work from the admin
Unable to send and receive mail on zoho
I received the last email on Dec 19, 2016. Since then I have kept on refreshing the app mailbox but I didn't receive any mail. However, I tried to send email now and it is just stuck in the outbox. So, I can't send or receive emails.
DKIM validation problem
I cannot validating my DKIM. I try to see other test online for my domain and it's all correct but here I cannot pass the test. It says: "DKIM entries in your domains DNS are not configured to match with Zoho..." Domain: RestoreThePaths.org Selector: rtp http://dkimcore.org/c/keycheck says it is a valid key, but Zoho doesn't verify it. Kind regards, Marcus
I cant access to the main zoho mail because TFA
Hello, We cant access to the main mail (info@babimstudio.com) because we generate the TFA and we used all the back up codes, and now we cant use it. We want to disable the TFA to all our mails or reset the TFA of the main mail to use it. Thank you
Unable to add email account to the user list
Dear Support, we are unable to add zipwolf@zipwolf.com to the user list. The invitation has been sent and the status shows pending. Can you please advise us on how to resolve the issue? Thank you
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