Disabled automatically whitelisted email addresses
How do I disable automatic whitelisting of email addresses for all members my organization? Whenever someone sends an email, that address is added to the the "whitelisted email" section of their Anti-Spam settings. I need to clear out those addresses and prevent them from being added automatically.
Using Zoho to Forward to Gmail Account
Hi guys, I'm pretty confused with all the settings in Zoho. What I want: To use Zoho to manage a name@domain.com e-mail address in Gmail. I use namealerts.com to manage my domains and they themselves do not offer a full e-mail suite. However, I have two options: 1) forward emails to my Gmail or 2) "User (Standard MX Records)" I can't do the former because with option #1, I can't send mail. Only receive. So I'm doing the second option, which works perfectly with Zoho. Problem is, I want all sending
Change Mail account for super admin
i have created mailing account but by mistake it will be created as superadmin i need to change superadmin to another mail id how i can change please guide
getting user unknown error on AOL accounts
I have setup Zoho to be a mail hosting system. When I send mail to the two accounts setup so far, I can send mail from several other mail accounts and they go through fine. But two people with AOL accounts are getting bounce back error messages and their mail is not coming through: This is the error message they receive: ----- The following addresses had permanent fatal errors ----- <info@seniorpremierdating.com> (reason: 550 5.1.1 <info@seniorpremierdating.com>... User unknown) ----- Transcript
Outgoing Disabled
When I click on the link it shows "Operation permitted for paid user(s) only", please help it is already 24 hours. I thought it should release (re-enable) after 24 hours, but it does not. Please help.
SETTINGS & THEMES
Hello all A new user here, when I signed in I saw themes and settings having played a bit they have now disappeared how do it get them back please? Kind regards Ray
Custom html/smpt server ?'s
Can I use my own custom html templates? Can I import my own mailing server?
Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit
Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit
Can't receive email
Hi here, I have changed my new hosting yesterday and I haven't change the MX email record. It still show up zoho server. But I found that I can't receive email this morning. After I delete the old mx record and input again it still can't receve email. Keeping show me that "550 No Such User Here"..... Am I do something wrong?
Mail Not Receiving.....
Hello, I Done Zoho Email Setup....But i dont receive mails...I set MX record, Cname also...
Disable two factor authentication
I had to wipe my phone long time ago and I used all my backup codes is their anyway to access my account because I have my phone number typed in.
Why do some people revcieve this when trying to contact us
info@greenbeanaccaountants.com.au Your message wasn't delivered because the recipient's email provider rejected it. Diagnostic information for administrators: Generating server: server-11.bemta-12.messagelabs.com info@greenbeanaccaountants.com.au Remote Server returned '< #5.7.0 smtp; 551 5.7.0 recipient domain does not exist in DNS>' Original message headers: Return-Path: <fgustafsson@cockburn.wa.gov.au> Received: from [216.82.250.179] by server-11.bemta-12.messagelabs.com id 0C/66-24626-03027A55;
We are not able send or receive any Emails
Hi We are not able to send or receive Email in Soouldeepskin.com domain. We are stuck at checking what went wrong. Can some one please assist.
CNAME and TXT added but not verified
Hi there, I added a CName to my domain http://confidentcats.com but could not get verified. I added a TXT record but it would not allow me to leave the name blank or with an '@' symbol as suggested so I instead put 'confidentcats.com.' This allowed me to add the TXT record but I am still unable to get verified. Any advice would be greatly appreciated. Thanks :)
New mails go to Trash Folder
Hi, All my new emails go to my Trash folder. I never get notifications. I really need your help. I have been google it for the last 2-3 weeks and read your forums. All I could find was removing the filter but I never add a filter and checked my filter to make sure and it is all empty. Please help me. This is my business account and I really need your help. This happened all the sudden. Thank you, Cansu
Email file size is double the attachment size, why?
Hello, I've noticed that emails with attachments are double the file size of the attachment. Why is that? I saw in another forum answer where Zoho adds 30% quotient (?). But this is 100% again the attachment size. Is there any way to stop this? Thanks for your help, Char
Migration from outlook.com, emails in subfolders and sent folder not included
Hi, I have transfered emails from outlook.com account through the zoho mail and it is reported as successfully completed. However, it seems like emails in subfolders and my sent folder have not been transferred. This is critical for maintaining the historic messages in Zoho CRM. Hope you can advice how to get those last messages over to my new Zoho mail account. In advance, many thanks for your help. Best regards, Henrik
Email migration is slow
Hi. my mail migration appears to have ground to a halt. It's been running 24hrs and seems awfully slow. Could you check please?
Vertical preview pane broken
My verticle email preview pane is broken. When I toggle the layout from the default with the pane on the bottom I then receive the no preview option, the toggle layout button disappears and I have to open the email in a new tab. What is the solution to regain my verticle preview pane back? MR
Removing mail hosting
Hi, I have a free email account and a custom domain but I'm not using it. I'd like to remove the domain and add a new one. However, when I try to remove the current domain, I get a message saying "Remove Mail Hosting and proceed for domain deletion". That's cool, but how do I do that? I poked around in the various account settings and control panel but see no clear way of removing mail hosting. Thanks. Stan
emails arrived long after senders sent them
Hi, I've noticed that emails have been delivered with delay. Sometimes it took a day to get a message. This morning it took about 20 mins to get emails. The below is a header from one of emails delivered with delay. The header said it was received at 7:07 PDT but it was delivered onto my mailbox at 7:24am. This is just one of many cases. Could you please check this out for me? Delivered-To: xxxxxxxxx Received-SPF: Pass (zoho.com: domain of myfuture@bertelsmann.de designates 84.17.184.253 as permitted
Unable to sign up for free email accounts
We're trying to creating a free email account for our domain but it shows the error below: "We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com" How can we resolve this?
Emailing sending but not receiving
Hi, My new email address - grace@thepumpkinpatch.me is sending emails but not receiving. Can someone help me with this? Thanks Grace
Can send but can't recieve email
Hi there, Just struggling to be able to receive email through the account contact@goldcoasttweedtours.com.au As far as I can tell, the MX records are up to date, and it has been nearly 48 hours since it was set up. Any info on how to resolve this would be most appreciated. Thanks, Charles
email problems.
I have an email account with Zoho and I made my web site with Wix. I tried to connect my email with the website, but I'm not getting anything in my mailbox, even regular emails. It is my job email, I have to get those messages! I connected the MX like I was supposed to, but no changes. What do I do?
How To Change Organization Name in Zoho Mail Control Panel Dashboard ?
How To Change Organization Name in Zoho Dashboard ? Path : https://mail.zoho.com/cpanel/index.do#dashboard Note : There is edit icon but there is no save button to save the updated name.
Outgoing Mail Limit has changed.
Recently we started getting blocked for outgoing mail exceeding the limit. This was odd because it has been fine for a long time. Finally I checked the email policy and saw that the greyed out range was 1 - 50 However in our box it read 100. This would be fine. Playing with other settings I noticed you could not enter numbers exceeding the range. This then implied we used to have a limit of 100 and since it has been reduced to 50. As we send email via our website using SMTP a higher limit is important
Opened Emails
We are currently testing Zoho and one of the questions we have is regarding email. Can you see when someone actually views your email that you send. This would be just your normal emails to follow-up or present a proposal to a client/prospect. Salesforce has this funtion which is someting we really like because we can tell when somenoe has actually opened our email.
IMAP
Hi, I am using Zoho mail client and using IMAP on my iPhone. It doesn't seem to be working. but i can still access mails on web mail. please can you look into this. Thanks Sanjeewa
The email address is already registered with another account which is not a part of this organization.
Hi I'm trying to add sue@sbconsulting.org.uk to my account and I get the following error message The email address is already registered with another account which is not a part of this organization. as this is the main email address I use for my work I'm a very concerned at not being able to transfer it to Zoho Any help you can offer will be much appreciated. Sue
Error - the input passed in invalid
Hi, control panel > user details > select any user > mail accounts TAB showing error message - "the input passed in invalid" even added GENDER for the user, as it was suggested in the forum, still getting this error... .. therefore unable to add email services like active sync or change alias. your help is appreciated.. thanks, Gurshant
CRM App In Mail Sidebar
Hello, For a long time, we've had the link to Zoho CRM through a button in our Zoho Mail account, on the app sidebar. But now it doesn't seem to work. We can still get to the CRM by going outside of Mail, but it was really convenient to access it through the Mail App Sidebar. Any idea why it's not working anymore? Thanks!
My email domain does not exist anymore and certain outgoing emails bounce back for same reason
Whenever anyone sends me an email, the email gets bounced back with this message: Delivery has failed to these recipients or groups: m.e@avcap.net A problem occurred and this message couldn't be delivered. Check to be sure the e-mail address is correct. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: nyexpgp01.shearman.com m.e@avcap.net #< #5.4.4 X-PGP-Universal; Host or domain name not found. Name service error for name=avcap.net
who gives me the mx records
HI I am confused about whether my domain host supplies the mx records or zoho does can someone advise me thanks D
Inserting logo into signature block
How do I insert my logo into the signature block?
DELETE DOMAIL
how to delete my account i know some basic steps it's need first delete domain dynamicwebers.in and user but i can't delete my domain plz help me how to do this?
Problem adding domain name
Hi, Am new to Zoho, but like it so far. I'm trying to add my domain name to my email and attempted the CNAME update with GoDaddy yesterday, but "verification failed". Today, am trying again but the link that says "Mail Hosting" is gone on my email home page. When I went into my control panel and tried to add the domain there, it says "Internal Error Z112". Any help is greatly appreciated! Thanks, CR
Form Submission Emails Vanishing
I set up a contact form to email 'enquiries@' as well as the user who has completed the form. 'Normal' email to enquiries@ (i.e. using an email client) is redirected to the two other email accounts set up. If I send a form response to enquries@ then it just disappears and is never received (the form user does get his copy). Any idea what I'm doing wrong? Many thanks in advance
Wrongly blocked for 'exceeding size quota'
My client n****@nickycoates.com is constantly getting this message: Details :Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit [Total Mail Size=768,000] I've unblocked repeatedly but it keeps happening. She's not sending anywhere near that limit. Please advise. thanks
Incoming sender mail blocked
Hi - I have been having trouble on one of my domains mailboxes. Incoming mail from a particular domain is getting blocked which I have white listed (otterbein.org). I have also white listed specific email address and still no success receiving mail from the otterbein.org domain. Please advise? Thanks, Mark
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