Library - NO IMAGE PREVIEW
So annoying, some folders are not showing the thumbnails/Preview of the images inside the folder. Specially when created the form and trying to change the background image there is no preview of the images within the folder.
Zoho Marketinghub + Analytics
Any idea when Marketing hub will be linked to Zoho Analytics? For reporting purpose and customer success, this would be great? Regards, Carsten
Email verification
Does a lead have to confirm their email address after filling in a form form before we can market to them? Or is there a setting to put this off. Thanks Shaun
API
Hello, can you tell us what's in store for the next version of the API ? I am looking for certain data that isn't available I don't think. I primarily want to create custom popups on my own site and want to get all the Data from Customized popup from the API, but its not all there. https://cl.ly/8948312784ca I am looking for more data from "WEb Assitant", like goals, missed goals, referring URL, etc. Will that come soon or never? On the API will this Array have every bit of info (twitter handle,
Web Assistance URL ISSUES
Already added the code in the page i wanted to track. but somehow the page URL cant be seen.
Account owners do not populate in CRM task object in journey
I am building my first journey and want to create a CRM task within the flow. I found the object to create the task but when trying to assign the task to an owner, none of the the account owners appear. I confirmed that MH is connected to CRM and it lists the names of the authorized people but no people appear in the account owner pull down menu within the CRM task creation module in Journeys. Can anyone point me to what I am missing? Thanks, Alex
4 steps to create personalized customer journeys
When was the last time you sat down to reflect on what forms of content or messages are being sent to different customers and leads of your brand? If you're using the same content strategy for a lead who signs up today as well as a customer who just purchased from you, then there's something seriously going wrong! But, designing a customized engagement strategy for every customer or a lead is a huge task and demands more detailing if not just for time. The best way to implement varied engagement
Serious bug with bounces
Hi MH gurus, I just discovered a serious bug with regards to how bounces are handled in MH - at least with 'reminder' actions. When a bounce is detected on a lead in a journey, the journey continues to email to that bounced address, which results in yet more bounced. For example, I have a journey with opening email (let's called it Email1) that sends out an email to 300 people and gets 13 hard bounces. The journey then has a 'reminder' action which is activated for people do not open the message
Increase MarketingHub Contacts for Zoho ONE
Good morning Zoho Team As users of Zoho ONE, I see that we have 1000 contacts available in MarketingHub but, how can we increase the number of users in MarketingHub without increasing the licenses of ZOHO ONE ? Freetings
Tag Scoring
I propose TAG SCORING. This way we can increase and decrease the SCORE attributed to specific TAGS. For example, if a lead is often clicking through a particular interest, for which we have assigned a particular tag, over time, we can then see that out of all the "interests" we've tagged them for clicking through, they are scored the highest amount of interest for one particular tag. Or so, if someone showed initial interest in a topic that we tagged them on, but over time they continue to not engage,
Match End User Timezones on Emails
Let it be know I am a HUGE fan of MH. :) When you are configuring a journey to send out an email you have to pick a time you would like to send it out. This works great if ALL your customers are in the same timezone. It would be very helpful if you could align with the timezone of your user. Meaning if you want to send an email at 8:00PM this would would vary depending on the timezone of your customer. I believe this function already exists within email campaigns. It would be ideal to see if
JOURNEYS: Is there a WAIT or DELAY block we can drop in?
I find I would like to put a WAIT condition or a DELAY condition on a path in Journeys. Is there a standard way to do this, or is this not available, or is there workarounds (possibly conditions)?
Share your Scenario - Zoho MarketingHub for your business - Session 1
Hi everyone, We’re glad to be introducing a new session called ‘Share your Scenario’ as a part of MarketingHub’s Community learning. The idea of the initiative is to understand the marketing challenges and cases that your business is currently undergoing so that we can help you with our tools. We, at the Zoho MarketingHub team, would love to know your the marketing goals that you'd like to achieve so that we can build automated journeys for you. You can use these journeys inside the product as soon
Zoho MarketingHub Community Meetups - UK | June 2019
Hello MarketingHub enthusiasts, We are glad to inform that we will be visiting the UK for our community meetups this June. The meetups will be held at nine cities—Bristol, Norwich, London, Brighton, Birmingham, Manchester, Leeds, Dublin, and Edinburgh. The event starts off with our Zoho CRM experts discussing the tips and tricks that help you streamline your sales activities. This will be followed by an exclusive one-hour session on all-things-marketing-automation (3.30 pm to 4.30 pm). What we
How do we ensure phone number formatting for SMSs?
Hi Everyone, I have question regarding formatting of phone numbers to be used with the third party app integration for sending SMS. I have never used any SMS messaging automation in the past and numbers need to be sent in the E.164 format which starts with a +[country code][area code][number] to give us something that looks like this +50612345678. My question is, how do I ensure compliance from my potential lead when they are filling out a web form? I ask because it seems that the standard phone
How to handle Autoresponders?
I am using Zoho Campaigns for our auto responders. Ideally what I would like to do with MH is to use the smart pop-up feature for lead capture and dump the lead into an autoresponder. Do I need to push the lead to Campaigns list for that? If so, how do we do that? Or is there an equivalent autoresponder function in MH?
Introducing the very-first live Twitter chat for Zoho MarketingHub
Hello, everyone! Thank you very much for all of your contribution in our Community page. We’re up next with our very-first live Twitter chat, that’ll take place on 5th June, 2019, Wednesday, from 10:00 AM to 11:00 AM PDT. What's it? It's a live chat on Twitter—we ask you a question, and you reply to the question with your answer. We'll have a couple of experts such as industry specialists, partners, and knowledgeable speakers, taking part in the session too. Be sure to share as well as gain more
Move to Journey Unknown Error
When my journey reaches the process step of "Move to Journey" it is stopped and an "Unknown Error" is displaying. I first thought that maybe editing the active journey with the open trigger may be the issue but I still get the error. I have created additional test journey's and get the same error every time. What is the error and what can I do?
Do your leads show up in touchpoints?
Hi MarketingHub users, I would like to know if anyone has leads showing up in their lead touchpoints. I have not had not one lead show up on mine, even though, I am receiving new leads through MarketingHub webforms. I have reported the problem to support but after several weeks this feature is still not working. It would be nice to know if I am the only one or if this is a widespread problem. Please reply, George Thiess
Zoho CRM Deal status in Marketing Hub sync
In Zoho Campaigns I was able to sync information from my Deals in Zoho CRM which allowed me to engage with people in different stages of the sales cycle. I was able to sync Deal information from CRM into custom fields in Campaigns. From what I can tell, this is not possible with Marketing Hub. The only workaround would be to create a separate view in CRM for each deal stage and set up a separate list for each stage. Has anyone else run into this limitation?
Has anybody got Journeys to work?
I have set up a very simple Journey, it literally just sends an email to a lead if he or she hits a certain page on my website and fills in a smart pop up form. It doesnt work! I have tried other variations, equally simple but still I couldnt get it to work, Has anybody actually used Journeys and if so what are you using it for? Regards, Elisabeth
Track Attachment Downloads in Marketing Hub
I have a journey for a free ebook we offer and I have the ebook attachment (via button) within the first email. I want to track the downloads and set the next actions based on the download response, however, I cannot. How to do set the next response in the journey based on the download action?
Open Rate Decreased after moving from Mail Chimp to Marketing Hub
Hi, My company recently switched from MailChimp to Marketing Hub by Zoho. We noticed that our open rate dropped from an average of around 25% to around 15% on the first few campaigns sent from Marketing Hub. Can anyone provide insight on why this may have happened? Thank you
The goal doesn't work
Hi, We created the website with Zoho Sites and connected it with Marketing Hub, we can see how many visitors, create event, and even create tracking URL. We created goals with the setting visit a particular page and with selected the right page but the goals weren't counted.
Incorrect us of donut graphics for message delivery reporting
Hi MH devs. Just some feedback. In the Journey Reports - > Message-Based reporting there is a donut graph that shows all of the following: Sent, Delivered, Bounced, Opened, Clicked and Unsubscribed. These numbers should NOT be combined as a donut graphic, as the pictorial representation is incorrect. For example, Sent is made up of Delivered, Bounced, but NOT Opened (which is a subset of delivered). Likewise clicked and unsubscribed is a sub-set of opened. This is a not a major deal breaker, but
Using journeys in CRM
Hi, Just sat in the Zoholics conference in London! Are we able to use journeys in marketing hub for our already completed leads (so customers) in CRM as well? Or is Marketing Hub solely for lead nurturing?
Journey from Syn'ed source not sending emails
Hi. Hi have a HM list that is synced from ZohoCRM based on a CRM view. The sync works perfectly. When the first batch of 50 people were sync'ed to the list, MH dutifully emailed them the first email in the sequence. However, when an addition 200 people were sych'ed to the list the next day, these folks did NOT get the first email in the journey. I have investigate and looked at the reporting from several angles, and it seems that anyone sych'ed to the list is not starting the journey... or something
Zoho Marketing - not pay attention on Social platform
Dear Zoho Marketing Team , Though the Zoho Campain and Zoho Marketing Hub are great , but mostly on email marketing and SMS. Nowadays, there are many point of contact and sale took place on Social platform such as facebook , instagram,.. In many Asian countries, many sales happen on Facebook . Zoho support Facebook chat ( Zoho Social ) but this app is not focus on Sales like SalesIQ , but for commucation channel with customer only . Zobot is now on salesiq , many of my clients use other chatbot
Mailing credit costs for Zoho One users
Hey Zoho MH gurus. I am still a little confused by the ZohoOne MH pricing. I read on a Zoho facebook group that email out of MH require an additional cost. I've been told that we have the following limits to MH for ZohoOne users... Max leads = 500 + (number of users x 500). What is not stated is the maximum number of emails MH can set out. I've been told it is zero, without extra payment. For large, bulk email campaigns, I can understand the need to charge credits or set limits. But I cannot find
How to Identify Website Visitors
I was just wondering what are the various ways that I can identify visitors coming onto our website. I know with SalesIQ - this can be done by using a ZOHO campaigns URL and also is done when a user completes a form. However, will these information (i.e. those already identified) sync through to ZOHO marketing hub? And are there any other additional ways I can identify visitors. As obviously, to prepare a good marketing automation - the system will need to know who to send emails to etc.
Assigning events to Zoho Sites buttons
Hi MH gurus. I wish to attached events to buttons in my Zoho Sites website. However, there is no way I can see to add 'on event' java script to buttons in Zoho Sites and I am unable to use the event selector to select a button manually. How can I get Zoho Sites running with MH Events? Best regards, Joe
Very long URLs not supported
https://payments.zoho.com/ResellerCustomerSignUp.do?id=9be69a16c42c295444f282442d212c24e909ec9e31902f192d308a09bdb5e9a3 - this link can't process
Frequent lags in Zoho Goals setting (and other features)
Hi folks. I am finding that some functions in Zoho MH are very laggy, to the point of simply not displaying. One area that has been giving me grief today is creating a new goal for a website. I select the website in quest, select goals and 'create new goal' and then Zoho simply hangs for over 10 minutes. I am not sure if this is a bug or a problem with scaling in the core system, but felt it best to flag as an issue. It effectively means features of MH are inoperable for long periods before
Regarding uploading of Leads to Marketing hub
How does the Zoho Marketing hub leads import feature work? Will additional leads added be merged or will they be deleted, when a new list is imported? Is it possible to maintain engagement lead lists.
Do Not Email versus Suppression Lists
If we create a contact suppression list & add mark them as 'do not email' - will these contacts still be able to receive autoresponder emails with a link to download the file if they complete form request through our website? Or if we need to send them non-marketing communications, such as account/billing notices or other specific types of communication? We have several ways we approach our lists, one being a 'suppression list.' This group is suppressed from general marketing announcements, but
Tip of the week 01 - Attention vs Action: Know the difference to win more web visitors
You build your own website after months of hard work. Beautiful designs, creative content, elegant style—your web pages have everything ready to target your visitors. The website is out and live, and people have already started visiting your pages, thanks to the remarkable SEO and promotions. Days pass, and your visitor count increases. Good sign! But, wait—are your visitors actually taking any action on your pages? You check reports only to find that visitors throng to your website, navigate through
Adding domains
Hi Having an issue adding my domains. Error message "Please enter a valid domain" See attachments. Imraan
Zoho MarketingHub and Zoho Campaigns Community Meetups - Australia - May-June, 2019
Hi everyone, We're all set to conduct Zoho MarketingHub Community meetups (along with Zoho Campaigns) in Australia during May-June, 2019. Cities: Brisbane, Sydney, Melbourne, Adelaide, and Perth Title: Graduating from single-channel to integrated multichannel marketing. Agenda: - Introduction to Campaigns & MarketingHub Community Learning - Email as a channel: Overview and benefits (ft. Zoho Campaigns) - Why do you need to move from a single-channel to multichannel setup? - The world of multichannel
Why Did You Bother To Release This
It's a shame - great idea, weak execution. Nothing works - so can't trust it. It's like an Alpha release.
Setting up a multi level campaign
I could use some advice on how to do the following. What I would like to do is send out an email campaign for a local 1/2 day workshop. They will need to sign up for it and pay to attend. I plan on sending to my Zoho CRM contacts and promote on Facebook and LinkedIn. When they sign up and pay online (with paypal) I want to be able to stop the first campaign to my Zoho CRM contact or from someone that came to my landing page through social media and automatically start a confirmation campaign which
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