Journey trigger taking half an hour or more to process
I've set up a journey with the trigger set to someone being added to a list. I have an email that goes out with no delay when the contact is added to the list, but this email typically takes half an hour or more to actually get through processing and sent out. Ideally, the person would get their welcome email immediately when they join the list. Is there any way to reduce this processing time? Since the welcome email contains information that my contact needs if they don't get it right away they
Why are Journey's "ignored"
I've created a few success Journeys but lately, some leads have gone to "ignored". Why?
Leads stuck on Journey during a merge
Hello, When my leads are going through a Journey, they get stuck on a merge for a very long time. I had a 1 hour delay for an email and it took an extra 30-45 minutes to move forwards after the merge. One also got stuck for over 3 hours when there is
Unable to activate a journey
I'm unable to activate my journey, despite having upgraded my subscription "Dormant". Usually, there would be one activate button; however, this time it doesn't show the button but shows "You can avail this feature by switching to the paid plan".
Email newsletters
I was under the impression that Zoho would provide an email tool that could replace Constant Contact which we currently use for mass emails. But I do not seem to find that. Can someone give me directions?
Smart Pop-Ups on Mobile
I am having trouble with the mobile rendering of the smart pop-ups on Safari. Is this a known issue? If so, when will this be fixed?
URGENT -Wordpress Pop up form
We are trying to set up in Marketing Hub what is currently implemented since wordpress. A call to action button that opens a subscription popup to our newsletter How to connect the popup form that we created in wordpress so that it opens in Zoho? See screenshot attached
Marketing Hub Web Assistant has stopped tracking Visits.
Is there an issue with this system? It has stopped tracking visits. The Embed code validates just fine. Thanks.
ZMH > ZCRM sync workflow: revenue and staff fields missing
Hi I'm creating a workflow to send data from ZMH to ZCRM. It's attached to a mailing list and triggers when the lead email is not blank i.e. whenever there's any update. I've created two custom account fields in ZMH: staff and revenue. I want to map them
Mail Problem
Hello everyone, I have asked support several times, but unfortunately they couldn't help me at all. If we collect leads (GDPR activated) via Marketinghub, on the one hand normally an opt-in mail is sent and later a journey is triggered. Now to our problem: our leads do not always receive an opt-in mail or mails at all. This happens especially with large providers such as gmx.de/gmx.at or other providers. I honestly don't know what else I can do. The DNS settings have been checked and I also received
Marketing Hub - email not sent
Hi We setup a simple customer journey on Zoho Marketing Hub On lead insert - send mail with no delay Leads entered the journey , but email was not sent Could someone please advise ? Thanks
Image size different when viewing in Gmail on mobile
Hello, When I send emails from MarketingHub, the images in the email appear correctly when viewed on Desktops and the Outlook app on mobile devices. However, when viewing the same email from the Gmail app on a mobile device, the images are MUCH larger. Is there a way to correct this issue? Please see attached image for reference.
Reports in Marketinghub
I've been trying over and over and I can't seem to find a way to get a report with precise dates (in this case April 1st 2020 to March 31st 2021. I would need, in that report, total number of visitors, number of known and anonymous visitors, top 5 visited
Do journeys in Marketing Hub adhere to GDPR settings?
Since 99% of my customers are residing in the EU, obeying the GDPR law is crucial to my business. For sending a newsletter with Marketing Hub it's easy.: people who do not explicitly opt-in will not receive an e-mail with MH telling me that there is no
Tracking/Validating Coupons in Marketing Hub
I created an advanced campaign in Marketing Hub that included a coupon using the merge tag. I deployed a test of the campaign, but cannot figure out where/how to validate the coupon once it was sent. There are some instructions on this that relate to
Can't left align Journey emails that use dynamic content
We are hoping to use MarketingHub journeys for drip campaigns to follow up with our existing prospects. To make the experience as authentic as possible, we would like the journey emails to look like "real" emails from the contact owner - not an obvious
Updating a date field in Zoho Marketing hub with "today" date
Hi - I've tried to figure this out but I'm stuck. In a journey in marketing hub, I want to be able to update a contact date field with a dynamic field that pulls "today"s date. Then be able to push that field to the contact in the CRM. I know how to push fields to CRM, but I don't see the option to dynamically add todays date to a field.
Sync from CRM not working to Marketing Hub
i set-up simple sync as follows using a field based criteria and sync does not work from CRM. bombs out every time??
Zoho Flow to Marketing Hub
Hey guys, I have a problem integrating with zoho flow. Apparently the zoho flow creates the record in the marketing hub (attached), but when checking the lead it does not exist in Marketing Hub app. Can you help? Tks!! Zoho flow print:
Disable double opt in in Marketing Hub
How can I disable double opt in in Marketing Hub? There's plenty of scenarios where it makes no sense - for example, filling out a callback request form, requesting an emailed copy of our brochure or books, etc. It seems that you have to opt in before workflows run - which I'm using to push the details over to CRM.
Is it possible to add a tick box on the Pop ups Sing ups?
Hi, I would like to know if it is possible to add a tick box and a hyperlink on a Sign Up - Pop Ups? We want to make sure we show our users our Privacy Policy before they signed in. I also noticed that they receive an email in order to confirm their email address, is it possible to hyperlinks in the body of that email as well? How is the link for that email generated? I look forward to hear from you. Thanks
how do i use date to schedule emails in journey
it only has hours and dates can i be able to use days and like a particular date to schedule a mail
WHY MAILS DONT DELIVER AFTER ACTIVATING JOURNEY
After mails were reviewed by ZOHO,and the journey was activated , The leads don't end up getting the mail after passing through the trigger, what could be the reason
Pausing journey's over holiday's
Has anyone found a work around to pausing journey's for a brief time (around holiday's) and turning them back on after? My understanding is freezing the journey only keeps new leads from entering, not pausing the leads already in the journey. Thank
External Form feature in Marketing Hub not working
I have connected 2 forms from my Wordpress website through to Marketing hub. After testing a few times the data is not getting through to Zoho. What am I missing? Do all the fields need to be mapped? Is there something blocking the forms in Wordpress?
Marketing Hub Zoho Leads to Zoho CRM
Hi, Is it possible to sync Zoho marketing hub leads to zoho crm? We have integrated the CRM to Marketing Hub but it only syncs from CRM. But whenever a new lead is added to MarketingHub, we want it to be added in CRM also. Please advise. Thank you
Marketing Hub Syncing Zoho Forms
Hello, I created forms via my zoho forms account a few months ago. Now I've integrated zoho fors to my marketing hub forms. But when I look at the form it shows "No Leads Generated Through This Form" - but it does have leads in Zoho Forms. How do I get
Personalise greeting in Marketing Hub
Our customers speak German and therefore the way you greet them differs based on their gender (e.g. IF title = Ms, greeting = Sehr geehrte, IF title = Mr, greeting = Sehr geehrter). Is there a way to implement this as a conditional clause in Marketing
Edit Confirmation Email (Double Opt-in) while adding suscribers with Zoho-Api
Hi I'm working with the Zoho Marketing Hub API to add subscribers to a list. There is a way to edit the confirmation email (double opt-in ) with that method? or prevent that email?
SMS OptIn - LeadGen
Hello, is it possible to use a SMS instead of a form for lead generation? e.G. a lead sends a SMS with an email address and a keyword in the body. Now a DOI starts and the lead is pushed to a list based on the keyword.
check if crm contact exists
Hello, is it possible to check if a CRM contact already exists? I want to push data to CRM, but to avoid duplicate entries I need to check if a CRM contact is present. The logic is like this: Check if an entry in CRM module contacts is present, if yes -> update contact data, if not -> update or create entry in CRM module leads. Any hints how to do this in a journey? Thanks in advance, Bodo
Account already integrated
Hello, When we attempt to connect our Zoho CRM account to Marketing Hub for lead sync, we receive the following error and can't continue: Organization is already integrated. User ID : 730324468 Please assist. Thank you, Paul
Connect button for Zoho Marketing Hub Wordpress plugin not working
After installing and activating the Zoho Marketing Hub WordPress plugin there is a red button that says connect. I assume this is to connect the plugin with my Marketing Hub account. I have tried several times clicking the button and nothing happens. I tried again by deleting and reinstalling the plugin with no changes. This is the Marketing Hub plugin V 1.2.2 on Wordpress V 5.5.1 Thanks!
Which tracking code to use?
I see that Sales IQ and Marketing Hub both have a tracking code. Which one do I plug into my website? I'd rather use Marketing Hub.
How to best implement this process?
I'd like to use as much of ZOHO as possible since I'm a ONE user to make this happen. I want to send out an email (ZOHO) > email send them to a landing page (native) that holds a form (ZOHO) and a video (maybe ZOHO?) > upon filling out the form it gives them a free ebook (maybe ZOHO) > immediately sending them to a second page that's on my site with a video (again, maybe ZOHO) I don't know if this can all be done here. I'm testing this against Hubspot and am trying to find the best way to make use
12-Month marketing calendar
I'm trying to set up a 12-month marketing calendar. Thing is that it's time-sensitive given a date field we want to ZOHO to read (first: is that possible?) Secondly, I need the prospect to fall in different parts of the journey depending on how many days are left in the date field. For example: A prospect's policy expiration date is 09/01/2020. I can't have them start in the first email of the journey because that has been set up for 12 months out. So I would need them to start in the two months
Shared account for MH and Campaigns
I need to have a shared account between Marketing Hub and Campaigns. I dont mind if my current MH account is deleted and recreated. Please let me know how we can make this happen since it is critical that if I run a Lead Nurturing campaign from MH or if I run a dedicated email campaign from Campaigns, I should be able to see both the data in the CRM.
10 Email Journey broke Marketing hub
I have spent the best part of a day setting up a 10 email journey on MarkingHub and it has now just stopped working, every time i try to do an edit, it just freezes up no matter how long I wait for it to process it just keeps locking up. 10 email Journey.. and I've tried to call support, no one picks up the phone. you email a problem in its "ill get the developers to look at that for you" and then you just don't hear back fast becoming very disenfranchised with Zoho, particularly marketing hub
How does the web page visiting journey capture leads?
I have set up the web page visits tracking journey template in Marketing Hub. Since it has been activated I have had people visit our website, but no leads or data has been collected and entered this journey. How exactly does the "visiting any website page" trigger capture visitor information? Any why am I not capturing any of the current visitors information that have visited our website since activating this journey?
DOUBLE OPT-IN IS A PROBLEM
Does Zoho Marketing Hub any plans to remove the double opt in? This is not necessary. Constant Contact and Mail chimp allows admins to decide if they want to use single or double opt in. Please let me know. I do not want to waste anymore of my time if there is no plans on changing this.
Next Page