Tip 2: Perform customized actions on Codeless bot using Plugs
Chatbots are considered evolving technology which is a great tool to increase engagement and assist your customers ceaselessly. The platforms to build these chatbots are advancing as now you can build a complete business-centric bot with absolutely no
One Codeless bot solution to handle your leads, customers and VIPs differently
Has complex coding stopped you from creating an effective bot that understands the visitors and provides suggestions based on their info? Never let your coding skills limit you when it comes to providing the best engagement and support for your visitors
How to hide "We are online" after one time user clicked
I'm using salesIq message on my website but there is a problem i set to show we are online near the chat button but i wanted to hide this message after user clicked on the button. the message is over some of my website element and disturb user from using
Flutter Web Support
When will the SDK alesiq_mobilisten support Flutter Web?
Triggering launch of chat window from button placed on webpage
Hi. I've been using salesIQ for some time through the traditional installation method which has a floating widget which sits at the bottom right of our screen. At times, having the chat window in the lower right is a nuisance to customers if they accidentally
visitorsession not working on delpoyment - Zobot
Hello Team, I have checked everything from the documentation, everything looks fine. I have used this code for a demonstration of the issue of my bot.Code returns Null value when published in production site. zoho.salesiq.visitorsession.set("screenname",
Live webinar - Tried-and-tested techniques to boost sales
We all know that sales is getting trickier by the minute thanks to the competition and how savvy prospects are. The fact is most people absolutely don't want to be sold to. Don't worry, we get your pain. To make things better, we're conducting a webinar
Am I able to turn off the live chat function in Sales IQ temporarily, possibly 5 minutes when needed?
Am I able to turn off the live chat function in Sales IQ temporarily, possibly 5 minutes when needed? We are extending our opening hours but using a single member of staff for the last three hours. If they need to use the facilities, am I able to switch
visitorsession not working in Zobot when Deployed
Hello All, I am a little baffled with the issue I am facing with Zobot. I have developed a Zobot in which I am using visitorsession to store some values and reuse them later. It works great in Zoho Developer environment, we used Deluge scripts option
Payment with chatbot?
Hi there I want to add a chatbot to our website that will have an option to take payment for advice given. Questions and answers would be pre built in with an option to manually contact an adviser if questions are not answered. The flow would be 1. Person
Please add less harsh sounds, or allow us to add custom sounds to SalesIQ chat.
The included SalesIQ chat sounds are harsh to my ears (and I have tried them all). Please add some gentle sounds, or allow us to use custom sounds for items like Incoming Visitor Chat. Thanks! Jim
SalesIQ Facebook Messenger Integration-If an operator is not available what happens to the information from the chat?
I just set up the integration for the SalesIQ and Facebook Messenger. The messages are connecting with no problem. My questions is where does the information from the chat go if there is not an operator available? Attached is an image of what I am seeing
Webinar alert! - Take engagement to the next level with the SalesIQ Mobile app
In the era of WFH, working time flexibility is reaching its breaking point, where household chores overlap our work hours, where we engage with customers from the comfort of our bed with the TV playing in the background. It is necessary to provide the
Introducing the Codeless Bot platform in SalesIQ - the fastest way to build chatbots!
Bot building with minimal or no coding is the need of the hour. So, we at Zoho SalesIQ, are here, introducing our Codeless Bot platform. With this platform, you can create chatbots in minutes without a line of code. The platform uses blocks to collect
Salesiq chat always offline - server error
Greetings from Brazil Guys, we're not able to put our chat online. When accessing the site, the chat always appears offline To try to put it online, we go to the control panel, but when we click to leave the chat online, the system informs us that it
Level up your voice support and engagement with Call recording
SalesIQ's audio call feature is one of the best ways to actively engage with your customers, promote your business, or improve support sessions. But have you ever been in a situation where you couldn't recall the critical information you discussed over
Did you know that Widgets/Form Controllers have pending and callback actions?
Greetings from Zoho SalesIQ! As you all know Zoho SalesIQ now has features like stand-alone Widgets and Form Controllers. Widgets allow you to bring custom data from multiple services and display them in the chat window. Form Controllers can be used as
Entering 2022 with a quick revisit to the year of new normal!
New Year Greetings from Zoho SalesIQ! 2021 was a rollercoaster ride for all of us - but amidst the pandemic, SalesIQ launched its all new UI - Zoho SalesIQ 2.0 with new and powerful features like codeless bots, answer bots, stand-alone widgets and several
How do I change what the operator says?
Hi guys, I want the first page of a live chat to be a form with a name and email input box, but instead I get the "operator" asking questions (as pictured in attached screenshot). I can't for the life of me find where to change this and online guides
CSS code for larger rectangular logo on the right of the chat widget
Hey, anyone out there have the CSS code to put a larger rectangular logo on the right side of the chat widget? Also, are there any good CSS lists out there other than the limited one on Zoho? Thanks!!
Scale up your business and support better with SalesIQ - WhatsApp channel
The essential part of all budding business is to have a personal touch with your contacts, yet use powerful tools to customize the process. Now, let's see how supporting in one of the most widely used messaging platforms, WhatsApp, is preferred by many
Embed Zoho Sales IQ code in Gravity forms
Hi, Can anyone please provide the code to include in gravity forms for Zoho Sales IQ tracking? I don't use zoho forms and I believe there is a code that will activate Sales IQ tracking features for new subscribers via gravity forms. Thanks
Configure Plugs in SalesIQ and save yourself the trouble of writing logic more than once!
What are Plugs? Plugs in SalesIQ is a feature that can be used to connect the Codeless bot with different applications (Zoho apps and external apps) with the help of user-defined inputs and outputs. They can also be used to perform a user's own logic
Instant contextual support on the go! - SalesIQ Mobile App
Providing effective support is often considered more important than providing instant support. Hence, to provide the best engagement, most of the support and engagement tools require operators to be using a desktop or a laptop. A bigger screen can be
How to link multiple brands/websites to territory
Hi Guys, We have around 100 brand/product specific websites which we want to assign to 10 territories (10 each) and track the matrix for each territory in terms of total visitors, total leads, total chats, total sales etc. done in each brand/website
How to nurture leads, manage contacts and grow your B2B business with SalesIQ?
Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your business
Incoming chat to ring to phone
I have a request. Before we moved towards SalesIQ, when a customer would start a chat from our website, it would put the customer in a hold queue state and it would ring to our phone system. When we picked up the phone call it would place the call on
Push chat transcript from SalesIQ to CRM not working
I setup salesIQ > CRM integration and made sure "Push Chat Transcript as attachment in CRM" is activated. Yet the only thing that I can find in the CRM is a note and the first line of the chat on the page of the "head guy" of the contact. But no attachments
Cookie banner API
The cookie banner is configurable to show "Decline" button in the rendered banner. What does the decline button do? Is there a way to hook into it with API, so I could execute my own logic if the user declines?
Optimize your Calendly schedules with Zobot
Hello everyone! We all know managing and scheduling appointments with prospects can be a daunting task, but not anymore! Provide your website visitors the ability to schedule appointments/bookings with you at ease with the Calendly integrated Zobot. Let's
Capture custom events in SalesIQ
We have some landing pages that include a video embed (flowplayer). Is there any way to capture an event to SalesIQ that would show up on the actions list when a user clicks on the video? We would like to make some analysis to find out if the videos
Help with creating a filtered list of visitors to a specific page
Hi Experts, I am wanting to have a filtered list of visitors to a specific page on our website. I can create the filter based upon the 'Landing page' but visitors may land on our home page then navigate to the page I want to record. There does not seem
Manage brands/website via API
Hi Guys, We have a website purchase workflow and there can be any number of websites and there is no way to manually do all configuration and set up. As per our business workflow we have to create SalesIQ Brand/website automatically via calling an API
Now connect with your SalesIQ visitors via Facebook Messenger
Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect and converse via Facebook Messenger. Operators can attend
Respond to visitor queries using resources in your knowledge base with Answer bots !
Greetings from Zoho SalesIQ! Handling visitors with basic queries efficiently while also focusing on other valuable leads has become the need of the hour. The Answer bot in Zoho SalesIQ acts like a layer between your visitors and operators - a layer that
How to have a Zobot pass the flow seemlessly to another Zobot
I am currently trialling the codeless Zohobot service and so far loving it. The use of plugs is particularly powerful, as it lets us look up a user in our CRM and take actions depending on their customer level and status. However, this Zobot is getting
Closing chat bubble
Hi, I have a problem with the chat bubble in Zoho SalesIQ, It is impossible for my customers to close this, which can be disturbing for the user experience, can you help me to simply add a cross, to easily close this chat bubble? This is my site: https://hopstock.fr/
Webinar alert! Join us to learn how to engage and grow your business via Social media platforms!
How many of you have let a day go by without checking your Social media? Social media is one of the fastest-growing things ever. People are now more intrigued by business in Social media platforms over traditional websites. Even more so, people rarely
Coin float sticker without bubble or at least minimizable
Hello, there had been a request 3 years ago by another customer and you said you were working on it, but still it is not fixed. https://help.zoho.com/portal/en/community/topic/different-icon-for-mobile-widget Can we have the float coin sticker without
Sales IQ creating multiple leads for the same visitor
Hi there, We've noticed over the last few days (possibly longer) that sales IQ seems to be creating multiple records in the CRM for the same user. For example, I have one user that has been added as a lead 5 times in the past 24 hours. So it's creating
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